Booqable

Pros

Seamless Booking Process and Intuitive Interface

Cons

there is a steep Learning Curve for Some Features

Alternatives Considered

Reasons for Switching to Booqable

Pros

I enjoy the ultimate peace of mind with your booking management solution, designed to eliminate the stress of double bookings. With your user-friendly online shop, I can effortlessly manage our bookings and ensure that every booking is honored without any hassle. Say goodbye to scheduling conflicts and hello to a smoother, more organized experience!

Cons

I am from South African! While we currently can't accept card payments, we've made it super easy for you to secure the bookings. We accept payment through alternative methods. But it would be nice if customers can make online payments

Pros

Fast loading speed even though we have hundreds of equipment. Ability to hide equipment and reuse the equipment/site year over year without have to input the data again.

Cons

That you have to use one of their templates and you honestly need to know some code to get it done. I had to have our website specialist to get this up and running smoothly. Inputting the equipment is super time consuming if it does not fall under their two upload options and their team can only help with so much.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

Booqable allows me to manage the availability of my entire mix of equipment including buffer time between rental periods, periods during the week, month, or year I want to block an item from being rented, and when I want to block bookings when I am away on vacation. It has a lot of flexibility built into the back end so I can customize bookings, automate or manually send documents and a payment link, etc. It integrates pretty smoothly with my front end website hosting platform, and has been pretty glitch free. The price is fair and has been a big reason I haven’t looked anywhere else—Booqable has a lot of value built into its core offering. Again, it’s very flexible and inter-compatible with enough advanced tools that I cannot see why you’d need anything more.

Cons

Booqable can be slow with loading inventory information or processing certain commands like file downloads or checking-ins. It has gotten better lately though. The app is limited in its abilities to make or complete payment related processes.

Alternatives Considered

Reasons for Switching to Booqable

Pros

It's smart software specifically designed for rental companies and offers a roadmap of its updates to gather priorities from the community

Cons

Maybe the inventory is a little bit too simplified

Pros

The platform is extremely user friendly on the customer side and back end. The fact that you can integrate Booqable into word press allows the for a complete customizable website and the best rental store that I have found. On top of all that, the customer service for support, [sensitive content hidden], in particular went above and beyond, answering every question and showing me how to work and operate the rental store to enhance the customer experience.

Cons

I can honestly say that there is nothing I don't like about Booqable. I think any company that is in the rental industry should use booqable as their rental store.

Pros

Administration, technology, easy reporta, android/ios app

Cons

Sometimes documents can be a mess but can be sorted out with some patience

Pros

The simplicity of the software and all the features like the online store builder!

Cons

I wish it had a feature to add expenses to calculate profit

Pros

Really easy to work with booqable. And when you have issue the tech support is amazing and respond to you fast and they even reaolved my issues when I just had a question.

Cons

A little more customization will be nice

Pros

I like that everything is available in one place

Cons

The site is sometimes very slow, I still have no way to properly maintain a delivery

Alternatives Considered

Reasons for Switching to Booqable

Pros

What I loved about it is that you don't need to be a web developer to be able to create a good functional website. Yes it lacks several bells and whistles of one but as a starter website and a business with less than 2 years I believe is excellent and it does the job.
I love that we are able to create quotes on web browsers or it's application. Easy to create them.
I love that it is so easy to create new items, their quantities, prices etc. As a growing party rental business this is important for us as we are expanding.
What we love the most, is the automatic web shop orders. Being able to receive online orders has become the number 1 reason why we are able to get 3x more orders, without doing a thing (just the initial web setup.)

Cons

Not being able to easily send quotes through the mobile app.
Not being able to receive tips through the payment portal.
Web design can improved. They need to allow the users to embed videos or images.
Embedding Booqable's calendar to your mobile device calendar is not that great. It does not allow items to be edited so that's a bummer.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

Price, ease of use adding products and processing orders. Lots of great features as well and helpful customer service when you need help.

Cons

Discounts:
Need more rules for coupons like start/end date, spending a certain amount of money, not being able to use more than one coupon code at a time and how many times a coupon code can be used.

Dynamic delivery:
Being able to make a delivery fee mandatory or charging more for certain distance.

Minimum order amount:
Need to be able to set a minimum order amount before people can check out.

Slow/ phoneless customer service:
Though they are helpful when you have questions, it takes entirely too long to get help. Sometimes you wait 12+ hrs for help and no help on the weekends.

Powered by Booqable:
Having to pay for the most expensive package to be able to remove this from the cart is something I don't like. You should be able to remove it with any package.

Coding bug fixes:
Right now I have two big issues I have been dealing with for over a week that still haven't been fixed that makes my site not look right. 1. My checkout page and pay page aren't fitting correct on mobile devices and 2. The continue to payment button shows over my terms and conditions pop up. I waiting for the programmers to fix this, but it's been over a week.

Alternatives Considered

Reasons for Switching to Booqable

Pros

Easy to setup and preview live and its user friendly

Cons

@Booqable showing at the bottom will only be hidden if we take the premium package

Alternatives Considered

Reasons for Switching to Booqable

Pros

It’s impeccable. Booqable has a neat design and the performance is out of this world.

Cons

The subscription plans. For small companies it would be great to have an option of paying per team member in order to ad roles and permissions.

Pros

Very intuitive. Very fast / responsive. Very orginized app.

Cons

The Price for me as a startup is a little high. Should have levels of business revenue.

Pros

The booking and product features, and the checkout

Cons

The lack of a Sitemap for SEO to set up for Google Search and for Analytics

Pros

Great for rental bookings, support is great for navigating nuances.

Cons

Not the best for sales, awkward interface when a customer purchases through site. Support isn’t live, therefore you have to wait for a response which on weekends, can be delayed.

Alternatives Considered

Reasons for Switching to Booqable

Pros

Booqable is the best platform I could find at the moment for rental products at the market.
Very intuitive platform, enabling independent service. Possibility to track status and history for each product separately. Great rental calendar and a system connected to it in the background, booking reserved products.
Last but not least - Great support team!!! :)

Cons

There are still many possibilities for the development of the platform. A milestone would be to build an integration mechanism that would allow simple connection via API with payment providers other than Stripe and with courier companies.

Pros

Booqable is very user friendly and I have been able to navigate the setup mostly on my own, however when I did have questions their support team was very knowledgeable and quick to respond.

Cons

the pricing setup was a little more involved than I was hoping. I wanted a daily, weekly, and monthly rate. instead of putting in only 3 numbers and having it automatically calculate based on number of days, weeks, or months, I had to put in a full 30 days and change the pricing for each day to get what I was looking for. If I ever have a customer that wants a rental more than 30 days, I will need to get in and make adjustments since it wont calculate correctly on its own.

Pros

Booqable is clear in what it is (and is not). What they do, they do well. I really appreciated the availability of the various "ready to go" themes that could jump start my creativity in building a website from scratch. For someone brand new to the process, having a beautiful and professional looking theme that closely matches your industry, along with a step by step process that leads you through completing your website, is excellent. You feel like you are making progress right away! In addition, I cannot say enough positive things about Booqable's team of support staff! I opted for additional paid training sessions which were recorded for me to review over and over again in my own time - these were a life saver! I began my work with [sensitive content hidden] and completed my training sessions with [sensitive content hidden]. Both of these individuals were professional, kind and most of all patient. [sensitive content hidden] was encouraging every step of the way, working to understand our business, our inventory, answering my many questions, showing me exactly how to work with Booqable features and consistently following up and following through on promises. I relied heavily on these sessions , even getting up WAY early (due to time zone differences) to get the information in this supportive way. It felt like we were friends by the end of our time working together.

Cons

Some of the labels and terminology used on the site were unfamiliar and unclear for me. I struggled to understand initially how to get Booqable to do what I wanted. I suspect this would not be true for others who are familiar with the industry. Fortunately, [sensitive content hidden] and [sensitive content hidden] were right there to assist.

Pros

Very complete possibilities to set up the pricing method of choice and make that applicable to any product. Good overview of reservations, customers and agenda. Very good options to select and view reservations. Excellent templates for creating e-mail templates and use these to inform customers of changes to reservations.

Cons

It takes a bit of time to get to know terminology around pricing structure and pick-up times. But that can be expected with such a complex matter. Missing the possibilities to create report templates for e.g. a customized pick-up report.

Pros

Customer Service
Intuitiveness (for staff and customers alike)
Customizability
Ease of Setup

Cons

There is not much I dislike; though we are new, I have been very happy with the process. I do wish the essential plan came with a small limit of coupon codes. I would be interested to see how much business we could drive with just one or two codes. I do think it is fair to have package capabilities on the next tier up and we may look at this for a future season if all is going well as hoped.

Pros

The ease of use and all the videos showing you exactly how to set different parts up. That you can create your own website front.

Cons

The only cons I can think of is some of the videos don't match up exactly with what I see on my end on the website. I'm not sure if the videos are a little older and the website has had some upgrades but overall the website is amazing

Pros

The system was easy to setup and intuitive when moving through the screens. It didn't take me long to get the hang of of how it all worked. The website builder component is very easy to use once you get the hang of it and presents well. I had a few questions and hiccups along the way and [sensitive content hidden] went above and beyond to ensure that I was back on track and everything was working as it should.

Cons

A few basic issues presented initially. The first being the system didn't like having too many large high quality images displayed on the product page. The customer service team were able to get this sorted though. Another suggestion would be the ability to customise the names of the manual payment types for easy recognition on my end. No biggie though.

Pros

The application is very user-friendly. The features have improved a lot during the nearly-two years that we have been using it. The best thing about Booqable is their incredible customer service. I always get a reply very promptly with perfect information. Also, I really like the new feature with "Collections" so we can separate our inventory into two main categories.

Cons

Sometimes there are some glitches that have not been addressed yet. For example, when you want to delete an item from the inventory, sometimes there is a warning sign and you can't delete it, but it doesn't tell you why you can't delete it (probably because it is in some other bundle or in someone's order, but you need to do a lot of searching to find the problem).
Also I would really like it if it was possible to add bundles inside other bundles. Like some "super bundles" are a combination of three other bundles, but unfortunately I have to add every item from each of the three other bundles individually, which wastes time.