---
description: Review of Samvaads Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Samvaads | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Samvaads](/software/776332/Samvaads)

# Samvaads

Canonical: https://www.softwareadvice.co.nz/software/776332/Samvaads

> Samvaads is an all-in-one customer operations platform that helps e-commerce and digital-first businesses manage support, CRM, marketing, and sales in a single workspace. It suits small to mid-sized teams running customer engagement across WhatsApp, Instagram, email, SMS, and voice, including Shopify and WooCommerce merchants.

The software is cloud-based, hosted on samvaads.com.

Core features include a shared inbox across major messaging channels, ticketing with SLA tracking and CSAT, a visual customer journey builder, lead pipeline management, and catalog-based quoting with e-signature and payment links. One unified customer record ties together every channel identity. Marketing tools cover Instagram publishing and Meta and Snapchat ad campaign management.

Two AI modes are available: Copilot drafts replies, summaries, templates, and ad copy for human review before anything is sent; AI agents handle conversations directly and transfer to a human when needed. Both draw answers from the workspace knowledge base.

Security features include masked contact details with a per-reveal audit trail, SAML SSO, multi-factor authentication, and role-based permissions. The platform connects to external tools via an app marketplace, webhooks, and an API. Support options are available through the platform's built-in resources.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SachDesk

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Start free for 14 days with up to 3 agents on email, website chat and WhatsApp. Paid plans are priced per agent, per month, billed annually: Starter adds every channel, Pro adds campaigns, journeys, AI agents and full Copilot, and Enterprise adds custom objects, SSO and the highest limits. Prices for India are in INR (₹999 / ₹1,999 / from ₹3,499) and exclude 18% GST.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI Text Generation
- AI Text Summarization
- API
- API Access for Business System Integration
- API Flexibility
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- CRM
- Call Recording
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/776332/Samvaads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/776332-Samvaads/> |
| en-AU | <https://www.softwareadvice.com.au/software/776332/Samvaads> |
| en-GB | <https://www.softwareadvice.co.uk/software/776332/Samvaads> |
| en-IE | <https://www.softwareadvice.ie/software/776332/Samvaads> |
| en-NZ | <https://www.softwareadvice.co.nz/software/776332/Samvaads> |

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