About Grasshopper
Grasshopper pricing
Grasshopper does not have a free version but does offer a free trial. Grasshopper paid version starts at US$14.00/year.
Alternatives to Grasshopper
Grasshopper Reviews
Feature rating
All Grasshopper Reviews
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Full-featured phone system at a reasonable price
My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
Pros
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension.
I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
Cons
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The most features for the price
Very positive overall.
Pros
Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
Cons
Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.
Alternatives Considered
RingEXSwitched From
RingEXReasons for Switching to Grasshopper
Pricing structure was much more favorable with Grasshopper- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Better price, more feature options are out there
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too limiting.
What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.
Pros
The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.
But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.
Cons
Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.
I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great VoIP System
Overall, I have enjoyed our time with Grasshopper.
Pros
I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.
Cons
I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Costly, But Lots of Features
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones.
Pros
I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.
Cons
There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.
Reasons for Switching to Grasshopper
We chose Grasshopper over the alternatives primarily because of their added features.- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Not Worth it
I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service.
Pros
I like the that you can track calls, voicemails, etc on the app.
Cons
The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data.
- Industry: Environmental Services
- Used Daily for 6-12 months
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Review Source
Best Virtual Phone!
Pros
I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!
Cons
On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)
Response from GoTo
We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
SO much better than Google Voice.
Pros
Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet.
Cons
Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends.
Response from GoTo
Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already!
- Used Daily for 2+ years
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Review Source
It gives me new hope that Customer Service can be excellent!
Pros
I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want.
There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work.
Cons
It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
A Solid Tool
Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk
Pros
I loved how easy it was to set up new extensions with Grasshopper.
Cons
Recording messages was challenging at times because the first word or two would be cut off during playback.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Terrible service, run far far away!
Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2.
Pros
Only pro is it was fairly quick and easy to get started. Phone calls work okay.
Cons
TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.
Alternatives Considered
Google VoiceReasons for Switching to Grasshopper
Grasshopper was the cheapest option I think. Big mistake. You get what you pay for.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Best Virtual Phone System There Is!
My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!
Pros
That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature!
With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier!
Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.
Cons
My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grasshopper is perfect for home, on the go and remote work businesses
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!
Pros
I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.
Cons
I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Amazing software for the modern day office phone solution
Pros
Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.
Cons
The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why Invest in PBX Hardware?
We've used Grasshopper for years and dollar for dollar it has been a great investment.
Pros
Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.
The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.
Cons
It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Grasshopper is used in our agency for 24 hour on-call purposes as well as a hub for incoming...
As the office manager, the software was able to take the place of giving staff cell phones to use for On-cal purposes and eliminated the need to give out staff phone numbers to people that may abuse the availability of our staff members.
Pros
I like that voicemails are emailed to users and that they can be listened to from the email. I also like the ease in changing phone numbers that are associated with Extensions as our On-call worker rotates every few weeks.
Cons
Since we use the software for 24 hour emergency on-call situations, it it imperative that the system doesn't have outages. We have had a few experiences where the calls were not getting to the extension phone number and simply going to voicemail or showing up as missed calls, when the phone never actually rang.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
This has been a game changer for my business
Freedom, flexibility, accessibility.
Pros
I appreciate the flexibility this service gives me in being able to have a professional phone service through the cloud which means it is anywhere I am. I like the freedom of always having my phone service readily accessible. I'm able to have staff respond to client's needs throughout the day which frees me to work with clients who are in the office. Being able to schedule which staff will be responsible for taking calls has also created greater efficiencies within our office.
Cons
The only real area I would like to see improved would be for the caller id to push through rather than the indication of my office phone number when someone calls in.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great for small business
It is great for a small business, but I have a feeling we will outgrow it soon. I do like the capability to text clients. It has served its purpose to get our spa up and running.
Pros
I love the texting capability we have to contact our clients. It is easy to forward when out of the office and easy to recall messages from clients.
Cons
I wish there were a way to block texts when our our spa is closed. I will get text from clients at all hours of the night. I wish there was a place to forward texts to when we receive them in our off hours. I feel the customer service is not great. I rarely call to get help with something and when I have the issue was never resolved.
- Used Daily for 2+ years
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Review Source
Positive switch over, love the pricing, good value and wonderful experience overall
Lowering my phone bill is the first, having my calls follow me wherever I go is a definite plus.
Pros
Ease of use - once all settings are complete, you can have your office at your fingertips at all hours of the day. Professional way to conduct business while on the go. No complaints about the service and receiving phone calls. Seamless transition.
Cons
Sometimes the app on iPhone will not update properly and has to be deleted and redownloaded to pick up voice mails.
Response from GoTo
Glad to hear Grasshopper has been so helpful to you and your business! We're always working on improving our apps so hopefully you're no longer having an issue with the app updating. If you are, please let our support team know!
- Used Daily for 2+ years
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Review Source
Scalable
Connectivity and being able to granularly get our customers to the exact person they need to speak with.
Pros
We've been able to scale up with the addition of our new employees and locations. Grasshopper makes it super easy to expand and keep everyone connected and reachable by our customers.
Cons
We are not able to forward to Google numbers. This hasn't really been too big of an issue but we do publish the Google number as our local number. It would be great to forward to this number.
Response from GoTo
Hi Steve - thanks for the review! You should be able to forward your number to a Google number. If you need some help setting this up, our support team can help.
- Used Daily for 2+ years
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Review Source
Works okay, but is sometimes unstable and unpredictable.
I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business.
Pros
I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.
Cons
I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.
Response from GoTo
Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on.
- Industry: Aviation & Aerospace
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Grasshopper - Great Service For Your Company
Our employees travel a ton so this app helps keep us all on the same page.
Pros
I appreciate the sound of the gentleman's voice for the recording (it doesn't sound like a robot). It makes us feel like our customers won't be put off when we can't answer.
Cons
I love that the app now sends texts to the caller, but I would like for the text back option to be included in the price.
- Industry: Government Relations
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The service simplifies our phone service needs.
Time saving organization of our group phone systems. We have people in 4 states, all using just their cell phones for contact. Works great.
Pros
Ease of use. Setting up the messages was fairly simple because of the web sight. Once I figured it all out, the set up was quick and easy. Using the lab for recorded messages is nice but certainly not nessesary
Cons
The delay when connecting to one of our extensions however, I understand it. Most people who are familiar with your service know that it is a Grasshopper call and not a larger system.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grasshopper - Efficient Business Phone System
I am very happy with this software because is very friendly and the customer support is always ready to help and solve any issue you can experience. Even though they drive you to the process.
Pros
It is easy to use, customer service is helpful, has a lot of options to set up eg. business hours, vacations, etc.
Cons
Nothing comes to my mind. I am very happy with this software.
- Industry: Computer Software
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Review Source
Grasshopper is Awesome!
When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.
Pros
Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.
Cons
No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.
Response from GoTo
Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.
I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary