---
description: Review of Misterio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Misterio | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Misterio](/software/774723/Misterio)

# Misterio

Canonical: https://www.softwareadvice.co.nz/software/774723/Misterio

> Misterio is a proactive AI agent for customer support and sales. As AI customer service software, it answers customer questions 24/7 in 75 languages: in live chat on the company's website, inside its helpdesk and in Telegram. On the website it can also start the conversation, for example when a visitor hesitates on the pricing page or at checkout. Unlike a scripted customer service chatbot, it follows the company's own rules and takes real actions in its systems.

Misterio works as an AI agent inside the helpdesk a team already uses, whether that's Zendesk, Intercom, Freshdesk, HubSpot, LiveChat, Bitrix24 or another one, so there is nothing to switch. When a question needs a human agent, that person sees the whole conversation and a short summary, and the customer doesn't have to repeat anything.

This is customer support automation that resolves requests, not only answers them. Companies connect their own systems, and Misterio uses them during the conversation: it checks an order or subscription status, updates a customer record or creates a ticket, then tells the customer what happened. It understands voice messages, images and PDFs, and answers from the company's knowledge base. Misterio can resolve up to 80% of routine questions from start to finish, which leaves the support team free for the cases that need a person.

For sales, Misterio adds proactive chat to the website. It offers help when visitors hesitate on pricing, sign-up or checkout pages, answers their questions and guides them to the next step. Goals and funnels show where visitors drop off, so the team can decide where Misterio should step in.

Teams stay in control of every conversation flow. Multi-step scenarios set what Misterio asks, which tools it uses and when it brings in a colleague. The Misterio team builds them together with each client, prepares the knowledge base, connects the channels and tests everything before launch. After launch, the client's team changes scenarios and answers on its own, without code, and changes go live in minutes.

Pricing is per conversation, with no per-seat fees, and test conversations are never billed. Client data is processed under a GDPR data processing agreement and is never used to train AI models.

Misterio is built for e-commerce, SaaS, fintech, education and travel companies that want faster customer support and more sales from their website.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Shifting Apps

## Commercial Context

- **Pricing Details**: Misterio is priced per dialog, with no seat fees. Each plan is a monthly fee with a package of dialogs included, and all of a company's agents share that package. The price doesn't depend on how many people work in the helpdesk.

A dialog is a conversation where Misterio replies to the customer at least once. Long conversations count in blocks of ten AI replies: 1 to 10 replies is one dialog, 11 to 20 is two, and so on. Test mode and sandbox runs are never billed, so answers and scenarios can be checked before launch.

If usage goes past the package, Misterio keeps working. Extra dialogs are billed at the plan's rate when the month ends. There is no setup fee.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, France, Germany, Spain, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Agentic Task Execution
- Alerts/Notifications
- Application Management
- Automated Ticket Resolution
- Autonomous Task Execution
- CRM
- CRM Integration
- Call Centre Management
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Communications Management
- Compliance Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)
- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/774723/Misterio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/774723-Misterio/> |
| en-AU | <https://www.softwareadvice.com.au/software/774723/Misterio> |
| en-GB | <https://www.softwareadvice.co.uk/software/774723/Misterio> |
| en-IE | <https://www.softwareadvice.ie/software/774723/Misterio> |
| en-NZ | <https://www.softwareadvice.co.nz/software/774723/Misterio> |

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