---
description: Review of ZynTrail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ZynTrail | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ZynTrail](/software/774695/ZynTrail)

# ZynTrail

Canonical: https://www.softwareadvice.co.nz/software/774695/ZynTrail

> ZynTrail is a help desk and contact centre in one product, for small and mid-sized customer service teams.

Customers reach a company in different ways: they phone, send an email, write on WhatsApp, Messenger or Instagram, or use the chat on the website. ZynTrail turns each of these into a ticket in a single queue. The ticket has an owner, a status, a priority and a reply deadline, and the whole history of a customer is kept on one timeline, so any agent can pick up where a colleague stopped.

Telephony is built in. ZynTrail has its own cloud phone system with queues, extensions and a softphone that works in the browser. Each inbound call opens a ticket, including calls nobody answered, and recordings are kept with the conversation.

An AI assistant helps with replies. It writes a draft in the customer's language from the company's knowledge base, and the team decides whether it only suggests, sends after approval, or answers on its own during set hours. The AI provider (OpenAI or Google Gemini) is part of the plan, with a monthly usage limit.

Team management is included too: shift schedules, leave and attendance, with tickets assigned automatically to the people on shift. Other features are SLA policies, departments and routing, satisfaction surveys, a customer portal, reports with Excel export, and webhooks for online shops, web forms, Zapier, Make and n8n.

ZynTrail is priced per team instead of per agent. Start costs €35 a month for up to 3 agents, Business €75 for up to 10 and Pro €149 for up to 25, excluding VAT. Enterprise has no limit on agents, includes telephony and is priced on request. Onboarding and setup are free on every plan, and support is unlimited from the Business plan up.

The service is hosted in the EU and available in English, Bulgarian and Russian. A 30-day free trial and a live demo without sign-up are available.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Dedilayer

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: ZynTrail is priced per team, not per agent. Three plans from €35 to €149 a month (excl. VAT) cover teams of up to 3, 10 and 25 agents. Enterprise has no limit on the number of agents or mailboxes, includes telephony, and is priced on request. Yearly billing costs the price of ten months. Onboarding and setup are free on every plan. Every plan starts with a 30-day free trial of the Pro features, without telephony.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, English, Russian
- **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova and 14 more

## Features

- AI Copilot
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autoresponders
- CRM
- Call Centre Management
- Chatbot
- Collaboration Tools
- Customer Database
- Customisable Branding
- Data Import/Export
- Data Security
- Email Management

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/774695/ZynTrail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/774695-ZynTrail/> |
| en-AU | <https://www.softwareadvice.com.au/software/774695/ZynTrail> |
| en-GB | <https://www.softwareadvice.co.uk/software/774695/ZynTrail> |
| en-IE | <https://www.softwareadvice.ie/software/774695/ZynTrail> |
| en-NZ | <https://www.softwareadvice.co.nz/software/774695/ZynTrail> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"ZynTrail","description":"ZynTrail is a help desk and contact centre in one product, for small and mid-sized customer service teams.\n\nCustomers reach a company in different ways: they phone, send an email, write on WhatsApp, Messenger or Instagram, or use the chat on the website. ZynTrail turns each of these into a ticket in a single queue. The ticket has an owner, a status, a priority and a reply deadline, and the whole history of a customer is kept on one timeline, so any agent can pick up where a colleague stopped.\n\nTelephony is built in. ZynTrail has its own cloud phone system with queues, extensions and a softphone that works in the browser. Each inbound call opens a ticket, including calls nobody answered, and recordings are kept with the conversation.\n\nAn AI assistant helps with replies. It writes a draft in the customer's language from the company's knowledge base, and the team decides whether it only suggests, sends after approval, or answers on its own during set hours. The AI provider (OpenAI or Google Gemini) is part of the plan, with a monthly usage limit.\n\nTeam management is included too: shift schedules, leave and attendance, with tickets assigned automatically to the people on shift. Other features are SLA policies, departments and routing, satisfaction surveys, a customer portal, reports with Excel export, and webhooks for online shops, web forms, Zapier, Make and n8n.\n\nZynTrail is priced per team instead of per agent. Start costs €35 a month for up to 3 agents, Business €75 for up to 10 and Pro €149 for up to 25, excluding VAT. Enterprise has no limit on agents, includes telephony and is priced on request. Onboarding and setup are free on every plan, and support is unlimited from the Business plan up.\n\nThe service is hosted in the EU and available in English, Bulgarian and Russian. A 30-day free trial and a live demo without sign-up are available.","image":"https://images.g2crowd.com/display-layer-screenshots/2144496/f3be25e9-5b2d-40bb-99bc-f13da499656f-tickets-dark.jpg","url":"https://www.softwareadvice.co.nz/software/774695/ZynTrail","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/774695/ZynTrail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"ZynTrail","position":3,"item":"/software/774695/ZynTrail","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/774695/ZynTrail#breadcrumblist"}]}
</script>