--- description: Review of Aircall Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aircall | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Aircall](/software/77031/aircall) # Aircall Canonical: https://www.softwareadvice.co.nz/software/77031/aircall Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/77031/aircall?page=2) > Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps across businesses of all sizes. The software integrates with popular CRM and helpdesk tools, keeping call data and customer records in sync without manual entry. Core features include call routing, interactive voice response (IVR), call recording, live call monitoring, analytics dashboards, and shared call inboxes. These features help teams manage high call volumes, track performance, and collaborate on customer interactions. Aircall also offers power dialing for outbound sales teams, reducing time spent between calls. The platform is cloud-based, so no hardware installation is required. Support is available via email, live chat, and a self-service knowledge base, with additional support tiers for larger teams. > > Verdict: Rated **4.2/5** by 466 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 466 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Latvia and 18 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (36 total) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Related Categories - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Inside Sales Software](https://www.softwareadvice.co.nz/directory/3602/inside-sales/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software) - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) - [Softphone Software](https://www.softwareadvice.co.nz/directory/1706/best-softphones/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Solid but not flawless" — 4.0/5 > **Marvin** | *24 April 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. > > **Cons**: I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. > > Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. ----- ### "Most Reliable Phone Service Available" — 5.0/5 > **Saskia** | *11 September 2023* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. > > **Cons**: The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of > > It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. ----- ### "Aircall is still a great cloud phone option." — 5.0/5 > **Anonymous User** | *2 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow > > **Cons**: Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support ----- ### "I love AirCall, been using it for over four years now\!" — 5.0/5 > **Jisselle** | *6 June 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. > > **Cons**: I have no complaints, it's the best VOIP service I've used. > > I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. ----- ### "Best calling software" — 5.0/5 > **Victor** | *1 December 2025* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. > > **Cons**: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/77031/aircall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/77031/aircall) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data