Aircall

Pros

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Cons

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

Alternatives Considered

Reasons for Switching to Aircall

Pros

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Cons

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Pros

Nothing, super buggy, numbers kept getting blocked by Spam

Cons

CUstomer success team is non existent, numbers are spam and blocked

Alternatives Considered

Reasons for Choosing Aircall

Switched From

Reasons for Switching to Aircall

Pros

Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Cons

The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.

Pros

I love the immediate use of the product that is available. I truly do love the customer service as well!

Cons

I really don't have any cons that I've found while using Aircall yet.

Alternatives Considered

Reasons for Choosing Aircall

Switched From

Reasons for Switching to Aircall

Pros

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Cons

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Pros

The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Cons

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.

Pros

Easy to manage and assign regions/numbers to a person
The analytics is very extensive but not available separately now (or on lower plans)
Desktop app

Cons

Interruptions - while using the same number at the same time, sometimes calla were dropped
Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc
SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Pros

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Cons

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Pros

Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful

Cons

Not much really to say, potentially more automated settings would be helpful

Pros

The user-friendly interface and seamless call management features have greatly improved our efficiency.

Cons

There are occasional glitches and call quality issues that need to be addressed for a smoother experience.

Pros

The simplicity of the app and the ease of use is good.

Cons

On the management side, it lacks many reporting features found with competing apps

Pros

easy to install and roll out to the team, very little work needed on the reps front.

Cons

took a while to get through some recording limitations that they had, but worked through them with their team.

Pros

Quite simple interface that allowed our agents to get up and running in less than a week.

Cons

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

Alternatives Considered

Reasons for Switching to Aircall

Pros

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

Cons

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

Pros

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Cons

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Pros

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Cons

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Pros

It's very cheap and easy to set up. You can be up and running in like a day.

Cons

Call quality is poor. The customer success team is nearly impossible to deal with.

Alternatives Considered

Pros

Aircall is an Easy use software, Link with Hubspot, Recording

Cons

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.

Pros

Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.

Cons

analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.

Pros

We love the ease of access for this software. That goes from the user end & the admin end!

Cons

There are still glitches with the mobile app.You can't round robin calls for distribution.You can't video call teammates.Aircall doesn't pop out an alert on the Front app when a call is coming in.

Pros

The layout.It is compact and you can get all the features in one place.

Cons

The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls

Pros

It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation

Cons

Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.

Pros

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

Cons

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.

Pros

Aircall has a lot of great features and functions: Live Dashboard, Analytics, Users/teams distribution, etc... It offers pretty much everything you might need in a call center and is very easy to use.

Cons

I would say the incidents that are happening during the high volumes. Though, they are fixed and taken care of as soon as possible by the team.