--- description: Review of NAPA TRACS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NAPA TRACS | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [NAPA TRACS](/software/76836/napa-tracs) # NAPA TRACS Canonical: https://www.softwareadvice.co.nz/software/76836/napa-tracs Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/76836/napa-tracs?page=2) > Napa Tracs is a business development and management application that provides technical tools for automotive repair shops. It helps in generating estimates and invoices using real-time data. Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the solution. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database. It enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this platform helps automate bookkeeping tasks and plan marketing strategies. > > Verdict: Rated **4.2/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 264 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NAPA Auto Parts - **Location**: Atlanta, US - **Founded**: 1928 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate - **Pricing Details**: Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Chat/Messaging - Communication Management - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Payments - Electronic Signature - Employee Scheduling - Employee Time Clock - Estimating - Inspection Management - Inventory Control ## Integrations (10 total) - 360 Payments - AutoServe1 - AutoVitals - Back Office Suite - OEC - PartsTech - ProDemand - QuickBooks Online - RepairLink - TireConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) ## Related Categories - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) - [Billing and Invoicing Software](https://www.softwareadvice.co.nz/directory/263/billing-invoicing-software/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.nz/software/97484/ari-auto-repair-invoices) — 4.6/5 (661 reviews) 2. [AutoLeap](https://www.softwareadvice.co.nz/software/120367/autoleap) — 4.8/5 (747 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.nz/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Torque360](https://www.softwareadvice.co.nz/software/240314/torque360) — 4.9/5 (55 reviews) 5. [Shopmonkey](https://www.softwareadvice.co.nz/software/88459/shopmonkey) — 4.6/5 (270 reviews) ## Reviews ### "TRACS Review Part 2" — 5.0/5 > **Mark** | *30 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council. > > **Cons**: The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming. > > Overall, it is very good. With each new update, there are things getting addressed to make it work better. ----- ### "Watkins Truck & Trailer" — 4.0/5 > **Taylor** | *7 November 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information > > **Cons**: We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service > > Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology ----- ### "Napa Tracs A Solid All In One Tool" — 4.0/5 > **Marsha** | *27 July 2026* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Napa Tracs has built in communication making customer service manageable. It is easy to create estimates and repair orders. > > **Cons**: Pricing for Napa Tracs can be expensive and sometimes reports can take some time to complete. Training can be time consuming. > > Overall it is great for Napa parts because of the ability to access other distributors of Napa parts. ----- ### "NAPA Tracs - Legacy" — 3.0/5 > **Anna** | *24 May 2022* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult. The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate. > > **Cons**: There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use. > > Overall we've had a positive experience with NAPA Tracs. ----- ### "Napa tracs" — 5.0/5 > **Anthony** | *18 June 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: They have a solid support system, with in field representation in addition to online and phone support > > **Cons**: \[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing > > Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/76836/napa-tracs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/76836/napa-tracs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data