--- description: Review of ActivTrak Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ActivTrak | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [ActivTrak](/software/76251/activtrak) # ActivTrak Canonical: https://www.softwareadvice.co.nz/software/76251/activtrak Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/76251/activtrak?page=2) > ActivTrak helps enterprises drive operational efficiency through AI-powered workforce intelligence. Its award-winning platform transforms work activity data into actionable insights for workforce management, workforce productivity and workforce planning — enabling measurable ROI and stronger business outcomes. More than 9,500 organizations trust ActivTrak's technology, recognized by Deloitte's Technology Fast 500, Inc. 5000, TrustRadius, and G2. Backed by Sapphire Ventures and Elsewhere Partners, ActivTrak leads the way in privacy-first workforce data that fuels the future of intelligent work. > > Verdict: Rated **4.5/5** by 577 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 577 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birch Grove Software - **Location**: Dallas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free $0 user/month Essentials - $10 user/month billed annually Professional - $19 user/month billed annually Enterprise - Contact for details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Attendance Tracking - Audit Management - Audit Trail - Automatic Backup - Automatic Time Capture - Behaviour Tracking - Benchmarking - Browsing History - Compliance Management - Customisable Dashboard - Customisable Forms - Customisable Reports ## Integrations (27 total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Capacity Planning Software](https://www.softwareadvice.co.nz/directory/3279/capacity-planning/software) - [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software) - [Digital Workplace Software](https://www.softwareadvice.co.nz/directory/4667/digital-workplace/software) - [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software) ## Alternatives 1. 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You can also monitor when their computer goes to sleep and when they are inactive. > > **Cons**: One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. > > Very good overall experience. Easy to use, and install. ----- ### "worth the price" — 4.0/5 > **dawn** | *10 December 2025* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. > > **Cons**: cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing > > this is a good product for the price. customer support has been very helpful when I have needed them ----- ### "Trust, but Verify -- with ActivTrak" — 4.0/5 > **Verified Reviewer** | *21 July 2020* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Trust is paramount when managing a team, however, sometimes you need to verify to ensure productivity remains consistent. ActivTrak helped us monitor certain team members when needed to make sure they stayed on task. > > **Cons**: Like all solutions, there is a bit of a learning curve when you start. However, all the benefits far outweigh the time it takes to get acquainted with the dashboard and all it's functions. ----- ### "So far... So good\!" — 4.0/5 > **Dan** | *12 September 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: ActivTrak has been a great tool for monitoring productivity across my team. The ability to set the parameters and also conduct on spot auditing has been great to the development of my team. > > **Cons**: I wouldn't say it's what I like the least, but I wish we could have a way to save screen activites, at least snapshots to be reviewed at a later time. > > Overall it has been a great experience and ActiveTrak has proven to be a useful tool ----- ### "Effective Monitoring Solution" — 5.0/5 > **ROBERTO** | *10 December 2025* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. > > **Cons**: One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. > > My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. ----- Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/76251/activtrak?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/76251/activtrak) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data