A1 Tracker
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- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Very flexible and robust software
Pros
We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget.
We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.
Cons
Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Great Custom Tool for Claims!
A1 is a very powerful claims management tool and the experience has been great. Within a few months of using the tool our business was able to start implementing new features using our admin rights. Any new ideas we had A1 were quick to pick up the phone to talk about how we can do it using our access or other options that may require development.
Pros
A1 Tracker is very flexible and easy to customise to our needs. If there is something we can't do, the A1 team are quick to add new features and roll out.
Cons
Nothing specifically, the UI could do with an update but the tool itself works very well. Important to have a good admin of the tool within your business.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Contract Specialist
I have worked with A-1 for over 9 years and am very happy with their system. They consistently keep in contact to ensure the module meets our needs. If not, recommendations are made and implemented as needed.
Pros
It is easy to work in, and the A-1 staff are very helpful and revise the module as need without compliant of added expense, for the most part. Unless we are making drastic changes.
Cons
I have no complaints about this system. It has worked great for the Purchasing/Contracts Management needs.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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A1 Review Great Product.
Overall, I think this is a great program for our purposes, I think it could be even better if access the information required were a little less rigid, for example, when attempting to access an existing claim, there should be more options available to do this, perhaps customer name, product, or even allowing the option to simply select a new claim or an existing claim and seeing a list of available options to choose from would be a great start.
Pros
A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more.
Cons
Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Robust and suited to our changing needs
Overall, very positive - as noted it is a robust system that functions largely to our needs. If there were a way to have multiple, different data grids simultaneously it would be close to perfect
Pros
The robust nature of the A1 tracker, handling large amounts of data with minimal lag. Additionally, the customization ability allows us to tailor the system to our specific needs
Cons
What I like least is that we are unable to simultaneously have two separate data grids open for both claims and tasks, which then requires browser refreshes.