--- description: Review of Gong Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gong | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Gong](/software/75783/gong) # Gong Canonical: https://www.softwareadvice.co.nz/software/75783/gong Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/75783/gong?page=2) > Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally. The platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead. Sales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections. Support is available via a knowledge base and customer support channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards. > > Verdict: Rated **4.8/5** by 561 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 561 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gong - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 133 more ## Features - AI/Machine Learning - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assessment Management - Audio Capture - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Budgeting/Forecasting - Business Process Automation - CRM - CRM Integration - Call Monitoring - Call Recording - Call Reporting - Call Scripting - Call Tagging ## Integrations (41 total) - Actively AI - Agentforce - Calendar Scheduling Software for Teams - ChurnZero - Claude - Clay - CloudTalk - Dust - Dynamics 365 Sales - Five9 - GTM Workspace - Powered by ZoomInfo - Gainsight Customer Success - Glean - GoTo Meeting - Google Workspace ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software) - [Sales Engagement Platforms](https://www.softwareadvice.co.nz/directory/4071/sales-engagement/software) - [Sales Forecasting Software](https://www.softwareadvice.co.nz/directory/4678/sales-forecasting/software) - [Sales Coaching Software](https://www.softwareadvice.co.nz/directory/4369/sales-coaching/software) ## Alternatives 1. 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A lot of the basics can now be accessible from Zoom, Google Meets, etc. ----- ### "Goodbye handwritten notes\!" — 5.0/5 > **Sarah** | *24 March 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. > > **Cons**: There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. ----- ### "Excellent Tool for Training and Remembering Call Details" — 4.0/5 > **Verified Reviewer** | *3 April 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool. > > **Cons**: It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded. > > Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations. ----- ### "Gong made me a fan" — 5.0/5 > **Danny** | *28 March 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. > > **Cons**: I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. > > Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ ----- ### "Important growth tool for sales teams" — 5.0/5 > **Armin** | *24 August 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. > > **Cons**: Not much to dislike about Gong as they have been super helpful with the implementation and support. ----- Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/75783/gong?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/75783/gong) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data