JustCall

Pros

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Cons

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Pros

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Cons

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives Considered

Reasons for Switching to JustCall

Pros

The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.

Cons

The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer.

Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)

Pros

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Cons

I would say, customer service should improve.

Alternatives Considered

Reasons for Choosing JustCall

Switched From

Reasons for Switching to JustCall

Pros

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Cons

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

Pros

Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.

Cons

transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.

Pros

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Cons

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Pros

Quick customer support, easy to use and the integrations works well that we use it with.

Cons

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Pros

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Cons

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Pros

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Cons

Price is a little high and sometimes it takes a day to get a response from support.

Pros

As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

Cons

I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

Pros

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Cons

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Pros

Yow easy it is to use! We are able to be in contact with our customers without any worry.

Cons

It can be laggy at times and refuse to respond.

Pros

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Cons

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Alternatives Considered

Pros

The easy of implementation and low cost structure of a starting organization.

Cons

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

Pros

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Cons

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Pros

My company likes that you can record calls and listen to the playbacks for training purposes.

Cons

3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together.

Pros

The platform is incredibly feature rich. It has all of the functionality we need to run successful lead management.

Cons

The time it takes for their support structure to get back regarding open issues is unacceptable. Often I find myself having to repeat details previously provided. Also the interface is not very intuitive.

Pros

Love JustCall for quick setup and broad offering for SMB

Cons

They have great reporting out of the box but not as many data points as a large scale contact center operation. A perfect amount for small contact centers.

Pros

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

Cons

A bit expensive but it makes up for how much we make using it. Its also kinda confusing when you first start using it.

Pros

it helps a lot for me because i work with the latam market and I can use it to call to every country

Cons

i think there's nothing i don't like, they help when we have issues

Pros

Ease of Use: Intuitive interface that's easy to navigate.
Call Quality: High-quality voice calls with minimal latency.
Features like call scheduling and SMS automation save time.
.

Cons

Could be more modern and visually appealing.

Pros

EASY TO USE i like it a lot how is everything planned

Cons

sms campaigns a little easier to use would be good

Pros

Can easily set up a video meeting when need questions answered.

Cons

Need to be on teams plan for sharing API

Pros

Easy to use, great quality, sound quality is great

Cons

Integration with CRM, occasionally glitche