--- description: Review of JustCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JustCall | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JustCall](/software/75453/justcall) # JustCall Canonical: https://www.softwareadvice.co.nz/software/75453/justcall Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/75453/justcall?page=2) > JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. No more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers. Today, 6,000+ businesses worldwide trust JustCall to: ✅ Manage every customer conversation in one place ✅ Automate repetitive tasks and workflows ✅ Get real-time AI insights that make conversations smarter ✅ Provide 24/7 coverage with inbound AI Voice Agents What you get with JustCall ✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers ✅ Messaging: SMS \& MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox ✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent ✅ Integrations \& collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page > > Verdict: Rated **4.1/5** by 223 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 223 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition ## Integrations (75 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1200 reviews) ## Reviews ### "Very convenient virtual phone for work" — 5.0/5 > **Anonymous User** | *25 December 2025* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. > > **Cons**: There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. > > It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Very goood\!\!\!" — 5.0/5 > **Yoel** | *3 May 2025* | Publishing | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. > > **Cons**: What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. > > My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. ----- ### "Horrible Customer Service Bait & Switch" — 1.0/5 > **Angie** | *9 February 2026* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: No pros. Poor support, broken promises, and impossible to reach a real human. I do not recommend JustCall. > > **Cons**: I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust. I tried their AI agent, which handled calls poorly. I was promised a refund because of the issues, but once I followed up, I was effectively abandoned. There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected. No escalation. No accountability. After multiple attempts to resolve this, the only way I could get a response from JustCall was by filing a chargeback. That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services. I cannot recommend JustCall to businesses that need reliable call handling or responsive customer support. ----- ### "Money Hungry over Customer Satisfaction" — 1.0/5 > **Verified Reviewer** | *28 January 2026* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others > > **Cons**: They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer. > > I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: •We will not be returning to JustCall as our company continues to grow •I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/75453/justcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/75453/justcall) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data