About JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating with 100+ CRMs and essential business tools. Trusted by over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its robust features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. Streamline communication, enhance productivity, and elevate customer interactions with JustCall. Top JustCall features to watch out for: Inbound and outbound calling Send and receive SMS & MMS Sales dialer (Auto, Predictive and Power dialers) SMS Workflows SMS Bots Multi-level IVR Real-time agent assist AI-powered SMS Copilot AI coaching Sentiment analysis AI call scoring Live call monitoring Shared WhatsApp inbox Automatic call distribution (ACD) 100+ CRM integrations Business phone numbers in 70+ countries Sign up and get a 14-day free trial.
JustCall Software - Agent Availability
JustCall Software - SMS Analytics
JustCall Software - Tone Analysis
JustCall Software - Sales Dialer Analytics
JustCall Software - Sales Dialer
JustCall Software - Sales Dialer Analytics
JustCall video
JustCall Software - Agent Availability - thumbnail
JustCall Software - SMS Analytics - thumbnail
JustCall Software - Tone Analysis - thumbnail
JustCall Software - Sales Dialer Analytics - thumbnail
JustCall Software - Sales Dialer - thumbnail

JustCall pricing

JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

Alternatives to JustCall

JustCall Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.3
Customer Support
4.3
5 reviews of 176 View all reviews
Aaron
Aaron
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/08/2019

Using JustCall Daily

We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

Judah
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/07/2023

Solid system with reasonable rates

Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

Pros

Easy to set up and manage. Simple dashboard with straightforward features.

Cons

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing JustCall

Aircall was too expensive and lacked basic features for the tier I was in, which JustCall included at a better price. Aircall also had contracts with 12 months being the minimum, JustCall is month to month, which is ideal for us.

Switched From

Aircall

Reasons for Switching to JustCall

More straightforward portal and better pricing with no minimum seats.

Response from SaaS Labs

Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail?

Please share details about the issue at [email protected] and we'll get back to you at the earliest.

Thank you for taking the time to share this with us. It means a lot to our team.

Replied 8/08/2023
Kyra
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

3
Reviewed on 1/10/2019

A Versatile Service

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives Considered

Aircall and Salesmsg

Reasons for Choosing JustCall

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Switched From

Grasshopper

Reasons for Switching to JustCall

Price point, functionality, customer service.

Response from SaaS Labs

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.

Replied 18/05/2022
Ramona
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 24/01/2024

It’s good but could be better

When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Pros

I like the ease and how they are constantly trying to upgrade what they do

Cons

Customer support is not always helpful and not always around

Response from SaaS Labs

Thank you Ramona for your feedback. Appreciate it.
We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.

Replied 25/01/2024
Aman
Aman
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/03/2023

JustCall Review: A Comprehensive and User-Friendly Communication Platform

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Response from SaaS Labs

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/05/2023

Related categories