--- description: Review of Wowdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wowdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Manufacturing CRM Software](/directory/3825/manufacturing/software) > [Wowdesk](/software/75405/wowdesk) # Wowdesk Canonical: https://www.softwareadvice.co.nz/software/75405/wowdesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/75405/wowdesk?page=2) > WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries. Key features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements. WowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype. > > Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 11 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Wowdesk - **Location**: Wilmington, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Starter: $6 per user, per month. Professional: $30 per user, per month. Enterprise: $60 per user, per month. A free version is also available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Czech, English, French, German, Italian, Russian - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Routing - Case Management - Chat/Messaging - Collaboration Tools - Configurable Workflow - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customisable Branding - Dashboard - Email Management - Email Templates - Feedback Management - Forms Management - IT Asset Management ## Integrations (7 total) - Google Drive - Meta for Business - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews) 5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Customer Service All-In-One Solution" — 5.0/5 > **Mohamed** | *13 February 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Powerful reporting tool enables you to measure key metrics like customer satisfaction ratings, resolution speed, and agent performance. Generate your reports through multiple organizational levels and teams. Access multi level dashboards to track case status, SLA, and overall operations performance and KPIs. > > **Cons**: I am still trying the software right now, there is nothing I didn't like so far. > > I needed an Asset management tool to use it in our Company. Then I found that it can manage my time effectively with the ticketing system that will manage, assign, and track each ticket based on product or asset. This mechanism will serve all your customer complaints or queries that come through and without having to go through any 3rd party integration which makes the process much easier and faster. There built-in tracking mechanism goes hand in hand with any existing asset management tool. ----- ### "Email, Chat, SLAs and Automate Rules" — 5.0/5 > **Ric** | *2 July 2020* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: It should be able to accept/listen/monitor email addresses and automatically create a case/ticket. - one of our main channel of cases/tickets is through email. - It should be able to auto create a ticket number and reply the customer email. Why we used wowdesk? - wowdesk can have several channels (email, chat, facebook, twitter) - Though our minimum requirement is just email, well its not bad on exploring and having other channels. - We configured to have it listen to several support email accounts and it did able to create tickets and assign to users. - Added thing is that you will be able to define workflows and auto routing according to your rules. Chat function - A big plus if there is a chat function since our other helpdesk does not have any. Why we used wowdesk? - Chat is available on our customer portal - Chat can also be available to our website by just copying and adding the javascript provided. - Chat is easy to install and use. - Chat can also be routed to your users according to your rules. - Chat can also add attachment. - Chat can be added as a case (though chat history is not included) - Unfortunately, a chat cannot be reassigned to a different agent. > > **Cons**: Reports - It should have reporting capability. Why we used wowdesk? - Reports rely on your inputs. Properly populating parameters of your cases will give better reports. - Currently we are still working on the available reports that we can use from a month of usage. ----- ### "Ticketing system" — 3.0/5 > **Mohammed** | *8 July 2020* | Public Policy | Recommendation rating: 5.0/10 > > **Pros**: The customer service is very helpful and quick response. > > **Cons**: The software is organized our customer service ----- ### "Managing Partner" — 5.0/5 > **Alexei** | *28 March 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Its very easy to use and explain to our team how to navigate. There are many functionalities and customization can be done which is very helpful when you manage a sizable amount of clients. Support team is very friendly and spent with us many hours to explain all prons. > > **Cons**: It took a bit of time to get used to user interface however its just a matter of proper training for our teams. > > We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us. ----- ### "Perfect for an SME" — 5.0/5 > **Verified Reviewer** | *26 March 2019* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: We love the fact that all customer interactions are now in one place. No more responding to outlook/Facebook/Instagram individually. Now all of those feed into Wowdesk. We have 6 Customer service agents and we have two shifts everyday. We used to rely on emails for customer interaction, and the way a case is passed on from one agent to the other is to Mark the email unread for the next shift to see. > > **Cons**: It took a bit of effort to setup the system, mailing because we need to define our workflow rules. WowDesk help team was great as they helped us with that. > > Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background). Most important the support team is very helpful. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/75405/wowdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/75405/wowdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data