--- description: Review of Qualaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Qualaroo | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Qualaroo](/software/74382/qualaroo) # Qualaroo Canonical: https://www.softwareadvice.co.nz/software/74382/qualaroo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/74382/qualaroo?page=2) > Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses. Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic. Qualaroo integrates with IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates. Qualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation. > > Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 20 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$80.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Qualaroo pricing starts at $80.00 per month. Qualaroo offers a 15-day free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Sweden, Switzerland, US Outlying Islands, United Arab Emirates, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Churn Management - Collaboration Tools - Commenting/Notes - Communication Management - Conditional Logic - Content Creation - Customer Experience Management - Customisable Branding - Customisable Forms - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields ## Integrations (17 total) - Adobe Analytics - Fullstory - Google Analytics 360 - HubSpot CRM - Intercom - Kissmetrics - Mailchimp - Marketo Engage - Microsoft Power BI - Oracle Eloqua Marketing Automation - Salesforce Sales Cloud - Segment - SessionCam - Slack - Tableau ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Alternatives 1. [CustomerHero](https://www.softwareadvice.co.nz/software/317743/startquestion) — 4.9/5 (175 reviews) 2. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [Survicate](https://www.softwareadvice.co.nz/software/31821/survicate) — 4.6/5 (99 reviews) 4. [SurveySparrow](https://www.softwareadvice.co.nz/software/116049/surveysparrow) — 4.4/5 (121 reviews) 5. [Alchemer](https://www.softwareadvice.co.nz/software/90244/surveygizmo) — 4.5/5 (319 reviews) ## Reviews ### "Honest Qualaroo Review" — 5.0/5 > **foster** | *11 September 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction. > > **Cons**: The visuals on the dashboard should be worked on. > > I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast. ----- ### "Great product for multi-channel surveys" — 5.0/5 > **Shashank** | *17 December 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Supports surveys on our iOS app, android app, and website so we don't have to use multiple tools. Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes. Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically. It saves hours of manual work. > > **Cons**: We cannot create in-depth custom dashboards and charts. > > The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly. ----- ### "Decent user and customer feedback tool" — 4.0/5 > **Verified Reviewer** | *7 November 2018* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration. > > **Cons**: 1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section. > > Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet. ----- ### "Advanced targeting is a hit\!" — 4.0/5 > **Dhritraj** | *8 August 2022* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Setting triggers, templates, multiple-language support, and more. > > **Cons**: The pricing could be more diverse. Overall is good > > The fact that my team can apply branching and skip logic to make surveys more relevant and contextual is remarkable. We can now set different triggers for our surveys and target specific website visitors. ----- ### "Great templates to survey customers from the get-go." — 5.0/5 > **Sagar** | *23 June 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible. > > **Cons**: I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version > > My overall experience was very positive since the tool performed exceptionally and fetched better results than expected. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/74382/qualaroo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/74382/qualaroo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data