Cumulus Retail

Above and Beyond!

As I said, the employees have gone above and beyond to make sure our transition was as easy as possible while still keeping business running as usual.

Cumulus retail review

Very good! No bad experiences throughout the system!

Software is junk, cloud parts are beyond slow, and many features dont work.

We signed up to use for our Pet Store, they took weeks to get us details on what we needed to get for hardware. Then when they finally connected to install, we could not use things how we set them up and had to completely restructure everything. Once they got it setup they did not properly setup the payment terminals, the frequent buyer program integration did not work, and we found out that there was a limitation on product uploads that made it impossible to maintain our product catalog. Then all of the admin area was so slow we would have page time outs half the time. At this point the staff completely stopped responding to emails and phone calls and we were left in the dark with nothing working. And they continued charging us until I blocked the charges. Then they suddenly could communicate again.

Cumulus Review

Cumulus/Celerant Review

Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers.

Smoke and mirrors sales with ghost town support

Every time you contact customer support its always something cant be done. The entire product is a series of work arounds. Nothing is fluid or easy. The search functionality is beyond broken. I was led to believe that all my old sales data and information from my old system would be ported over no problem, later find out nope cant port sales data. After importing serialized products we realized that many of them were imported with there own individual part number. when I have 5 of an item with 5 serial numbers I now have 5 separate items with 5 separate part numbers. During implementation i was told i could not have my old POS and the new POS installed at the same time. Took weeks to get them to do it and thank god we did. the search function is so horrendous that I have to search for the product in my old system then use the part number or UPC to find it in the new system. the POS sales screen does work surprisingly well as long as you can scan a barcode. after hours product support is of no real help. don't get me wrong the people are always very nice but I don't care about nice. I want results. We were sold on the ability to order directly from Celerant with many of our wholesalers. What we weren't told was that the ordering is only based off of whomever has the most in stock not the best price. This can and will break a business in todays marketplace. this is another instance of we don't care we wont change it.

Be Extra Cautious, What was covered in the sales pitch couldn’t actual be done

The overall best part was signing the termination of the contract three years after we started. After it was determined that the software would not do what they said it would do and they agreed in writing it couldn’t do what it was sold to do they would not terminate the contract and refund thousands of dollars spent on a system. So we paid for 36 months on a system that never processed an actual transaction. We also revoked ACH authorization for payment in writing and they still continued to ACH.

We also tried to reach out to members of the leadership team and all of our communications including communications that were mailed physically were never responded to or acknowledged.

A Must Have System

This experience was way better than what I was expecting. There is a lot of information to learn, but if I can do it in a week, anybody can do it! [sensitive content hidden] is the best! He explained everything thoroughly and was there to assist anytime I needed it.

Celerant is great

implementation experience

Fantastic, having this product has made my daily operations more smooth and streamlined. Great reporting and tracking with ease of operation.

Web/POS

Great products and service!

THE PRODUCTS AND SERVICES THEY PROVIDE ARE PORBABLY SOME OF THE BEST OUT THERE. THEY WERE ABLE TO GET ALL OF THE SAME ITEMS I DROPSHIPPED THROUGH RSR GROUP AND PUT THEM ON OUR WEBSITE AND THEY COVERED A LOT OF THE PROCESS. THEY MADE THE TEMPLATE AND TOOK CARE OF THE RED TAPE TYPE OF STUFF, ALL YOU HAVE TO DO IS ADD YOUR PERSONAL FLAIR AND IMAGES TO IT. ONCE YOU GO THROUGH THE TRAINING IT BECOMES A LOT EASIER AND QUICKER TO GET THINGS DONE

THEY CAN BE A BIT PRICEY FOR A SMALL BUSINESS AND YOU WILL NEED TO PLAN ON SPENDING MUCH MORE THAN THE $350 A MONTH AND MAKE SURE YOU READ WHATEVER CONTRACTS THEY HAVE YOU SIGN COMPLETELY. I WAS UNAWARE OF A FEW DIFFERENT THINGS THAT I SIGNED UP FOR AND ONLY REALIZED AFTERWARDS THAT I REALLY COULDNT AFFORD IT LONG TERM.

Best POS for all online business.

Great product, with lots of features.

As we were one of the first adopters we had a few issues, but they were addressed in a timely manner. We converted over to Cumulus from Retail Star, and I was a little disappointed that some of the main features that I used on a daily basis were not accessible on day 1. After some updates these features are accessible now.

Happy with our new POS

The transition to the Cumulus platform was easy and seamless, the staff ensured we were...

President

CSR made this change over tolerable! They seem to understand our needs and concerns and in my opinion, they have been extremely helpful.

Worth the learning curve

Excellent for medium sized shops

Everyone I've dealt with has been extremely friendly and helpful during the setup and training process. The support after the sale when minor issues have arisen has been excellent as well.

Vary easy to use once I got the hang of it

Review of Cumulus