--- description: Review of Dialpad Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dialpad | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Dialpad](/software/74028/dialpad) # Dialpad Canonical: https://www.softwareadvice.co.nz/software/74028/dialpad Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/74028/dialpad?page=2) > Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services. Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity. > > Verdict: Rated **4.2/5** by 562 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 562 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (59 total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software) ## Alternatives 1. 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[Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "Simple, Reliable, and Effective" — 5.0/5 > **Mary Ellen** | *19 December 2025* | Political Organisation | Recommendation rating: 10.0/10 > > **Pros**: The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. > > **Cons**: After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. > > Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. ----- ### "Dialpad is very effective and comprehensive" — 5.0/5 > **Holly** | *30 January 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. > > **Cons**: There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother > > It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. ----- ### "Great app for business phone calls" — 4.0/5 > **Shalee** | *9 October 2020* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability > > **Cons**: I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications. > > Really like it\! Wish it had a mass text option as well. ----- ### "Experienced professional daily user" — 4.0/5 > **Olga** | *15 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. > > **Cons**: Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. > > Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. ----- ### "Meh\!😑 limited integration capabilities, difficult to get support" — 3.0/5 > **Ariel** | *5 June 2025* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. > > **Cons**: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly > > My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM ----- Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.co.nz/software/74028/dialpad?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/74028/dialpad) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data