4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Dialpad Software - Advanced Analytics
Dialpad Software - AI CSAT
Dialpad Software - Live AI Assist Card
Dialpad Software - Live AI Transcripts
Dialpad Software - 5
Dialpad Software - 6
Dialpad video
Dialpad Software - Advanced Analytics - thumbnail
Dialpad Software - AI CSAT - thumbnail
Dialpad Software - Live AI Assist Card - thumbnail
Dialpad Software - Live AI Transcripts - thumbnail
Dialpad Software - 5 - thumbnail

Dialpad pricing

Dialpad does not have a free version but does offer a free trial. Dialpad paid version starts at US$15.00/month.

Starting Price:
US$15.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Dialpad

Dialpad Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.4
Customer Support
4.1
5 reviews of 518 View all reviews
Rick
Rick
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/07/2022

DialPad has been a great service for our business

Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Pros

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Cons

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

TJ
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2020

This is the next step in IP phones - Perfect for working from home

This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Pros

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done.
Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere.
Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal.
Simple and intuitive. Reliable, priced perfectly, full of features.

Cons

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

Carrie
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
0

1
Reviewed on 25/03/2024

Misrepresentation of Services

Pros

The idea that our phones, webchat, and fax could all be in one place.

Cons

Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way.
We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics.
Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here).
I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat.
This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service.

It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided.

I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad.

Jonelle
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 20/12/2023

Dialpad is Dialing into a Positive Review!!!

It is fantastic that even our agents who are new to the software adapt quickly and can navigate easily. Dialpad has made our campaign deliver a higher level of service. The whole team appreciates being able to call out from the mobile app.

Pros

If you are in the Call center industry and looking for a simple yet multifunctional call app then look no further Dialpad is the right fit for you. It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.

Cons

Its a bit on the expensive side but you do get your monies worth.

Tamesha
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2020

I Love It!

Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Pros

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Cons

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Dialpad

I made the switch because the software worked but I still had to use other applications to help with the call. Such as previous notes and emails. I could not figure out how to separate my contacts and I did not feel efficient. I'm glad I made the switch. I feel more confident using DialPad.

Reasons for Switching to Dialpad

Initially the color of the company drew my intention. During the trial, I saw how functional Dialpad was. The application was easy to use, I like the way that I was guided to use the product as a new user. I was able to get set up in about 15 mintues. I was able to link my email, setup my phone settings, and import all of my contacts instantly. As the weeks went by, I realized that DialPad was a special tool that made my business thrive more vibrantly.

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