--- description: Review of Bella FSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bella FSM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Bella FSM](/software/7333/bellafsm) # Bella FSM Canonical: https://www.softwareadvice.co.nz/software/7333/bellafsm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/7333/bellafsm?page=2) > Bella FSM is a cloud-based field service management system designed for business owners, managers, field employees and technicians. It offers customer management, scheduling and dispatch, work order management, billing and invoicing within a suite. Android and iOS apps available. Bella FSM features work order management, which allows users to create work orders and track status in a dashboard. The product also features customer management, which allows users to record customer data, such as locations, contacts, equipment, service history and communications. Bella FSM features billing and accounting, which allows users to manage estimates, invoices, transactions, billing and payments. Users can also integrate with Quickbooks and create financial reports. In instances of emergency dispatching, the system an automated text alert to the employees and subcontractors. The product also features maintenance management, which allows users to track and manage maintenance and service contracts. Pricing is per month. Support options include via phone and email. > > Verdict: Rated **3.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 7 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bella Solutions - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$35.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: One user: $35/mo. Each additional user: $10/mo. QuickBooks Integration: $10/mo. Customer portal option: $10/mo. File Attachment option: $10/mo. eSignature option: $10/mo. Advanced Inventory: $10/mo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audit Trail - Bid Management - Billing & Invoicing - CRM - Calendar Management - Client Management - Client Portal - Communication Management - Contact Database - Contract/License Management - Contractor Management - Credit Card Processing - Customer Database - Customer History ## Integrations (3 total) - QuickBooks Desktop - QuickBooks Online - Stripe ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software) - [Carpet Cleaning Software](https://www.softwareadvice.co.nz/directory/3521/carpet-cleaning/software) ## Alternatives 1. 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When your field management software isn't working and the technical support team literally takes over a week to respond to your cry for help, there is a problem. There was a time where we had to resort to a paper schedule for a week and a half until someone had gotten back to me. Additionally, when we decided to switch softwares, because the reports do not run accurately, we had to literally hand enter almost 7,000 invoices to receive the correct data. As a business owner of a start up company, I can honestly say that Bella Field Management Software was one of the worst business decisions I have ever made. ----- ### "Bella is an exceptional web-based service management tool." — 4.0/5 > **Victor** | *23 March 2011* > > **Pros**: Bella is a feature rich web-based service management tool. Instant anywhere access to key data for key personnel is essential in today's competitive marketplace - and Bella delivers. I can assign user profiles so that employees access only the data they need to do their jobs. The software is very flexible which makes it adaptable to most any specific business model. Bella is an invaluable, turn-key CRM, scheduling and invoicing tool at an extremely affordable price. > > **Cons**: While Bella has basic accounting features and works well for estimating and invoicing our jobs - it lacks a more robust accounting package. Currently, the software allows for easy porting of all the invoices into QuickBooks for detailed accounting management (which is an acceptable solution); however, my preference is that Bella enhance its accounting package so the I can drop QuickBooks and manage my business accounting within Bella - providing a true one-stop shop. > > Overall- Bella is a great value for the price. The software is feature rich and is easy to use after a short learning curve. It sets up instantly and there is no long term contract required. A significant factor for me was that I could try out the program, and if I did not like it, all my customer data could be exported for uploading into another package - no risk, but all reward. In my opinion, Bella is worth a try to see if meets your specific business needs. ----- ### "CHARGED FOR 2 YEARS WHEN NOT USING" — 2.0/5 > **CORRINE** | *17 May 2017* | Construction | Recommendation rating: 0.0/10 > > **Pros**: We chose this software for our construction company and it looked promising at first, especially when there were problems (of which there were many) and they would assist. But the problem was was that there were so many ongoing problems that it was costing us alot of extra man power and money to pay the data entry person due to the amount of issues Bella was causing. Our data entry literally had to double enter everything and copy and paste the lead into a separate email to the salesperson because as it turned out the leads weren't getting to the recipient and potential customers were being lost because they were not getting acted upon quick enough. This lead us to find another platform to use and we failed to cancel. 2 years went by without us ever contacting Bella for "Support" and they NEVER checked in with us to see how we were doing or why there hasn't been any activity on our site. A high amount per month for 2 years and no willingness to refund any portion of this when I stated my claim to the owner...poor business in my opinion\!\!\! That is what lead me to write this review. > > **Cons**: MANY GLITCHES and after not using the program our credit card was still charged per month for approximately 2 years with only one login by my receptionist earlier this year and was surprised that she got it. It was following that that I noticed we were still being charged for a service we weren't using. NO CARE WAS TAKEN from your companies end to see how we were doing or if we wanted to renew...NOTHING. This following up having MANY PROBLEMS WITH THE SOFTWARE. > > Early in the experience we were pleased but this diminished with all of the setbacks and extra time needed to create/send leads. ----- ### "Long time Bella FSM Customer" — 5.0/5 > **Cheryl** | *30 October 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Easy to access from any device. Easy to navigate. > > **Cons**: I would like to be able to search for a customer using their address only. > > Excellent ----- ### "Great Customer Service/Product" — 5.0/5 > **Darryl** | *17 March 2017* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and function > > **Cons**: None that come to mind at this point > > I have review many systems to help me grow my business, most of them had everything you would need but the function and ease of use was not there, Bella FSM made that simple for the user and easy to understand. But what I was most impressed with was when I sent a email with a question or an issue with a problem the response time was quick and that's a big plus in my book. I like that I don't to wait long periods of time of a response.. ..Great Job.. I hope you continue to update and upgrade the product. I think its a winner. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/7333/bellafsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/7333/bellafsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data