AestheticsPro

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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About AestheticsPro

AestheticsPro is a cloud-based, HIPAA compliant medical spa management software solution that offers staff and calendar management along with client management, a point-of-sale and marketing tools within a suite. The staff management feature allows users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking. AestheticsPro enables users to store all client information in HIPAA-compliant charts. Users can sign in from any device and access records from any location. The software also offers marketing management, which allows users to track leads and run targeted email campaigns for customer acquisition. With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions.
AestheticsPro Software - Secure EMR with photo markup tools.
AestheticsPro Software - Integrated calendar system for staff, rooms, and equipment.
AestheticsPro Software - Work seamlessly from any device.
AestheticsPro Software - Full marketing suite with email campaigns, touchpoints, and SMS blasts.
AestheticsPro Software - HIPAA cloud compliant with nearly 500 customizable forms.
AestheticsPro Software - Easily accessible Client portal with Book Now features. Photo gallery with before and after photos. Accessible from any device.
AestheticsPro video
AestheticsPro Software - Secure EMR with photo markup tools. - thumbnail
AestheticsPro Software - Integrated calendar system for staff, rooms, and equipment. - thumbnail
AestheticsPro Software - Work seamlessly from any device. - thumbnail
AestheticsPro Software - Full marketing suite with email campaigns, touchpoints, and SMS blasts. - thumbnail
AestheticsPro Software - HIPAA cloud compliant with nearly 500 customizable forms. - thumbnail

AestheticsPro pricing

AestheticsPro does not have a free version but does offer a free trial. AestheticsPro paid version starts at US$59.00/month.

Starting Price:
US$59.00/month See pricing details
Free Version:
No
Free trial:
Yes

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AestheticsPro Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.2
Customer Support
4.5
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All AestheticsPro Reviews

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519 reviews
Jonna
Jonna
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/02/2024

Efficient and easy to ise

Pros

Online booking and easy set up, acres to documents online

Cons

Calendar access, to many steps to get to current day

Response from AestheticsPro

Hi Jonna! We greatly appreciate your fantastic review of AestheticsPro! It's wonderful to hear that you're enjoying the software and finding it user-friendly. If you ever require assistance, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

Replied 19/02/2024
Deborah
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
1
Ease of Use
3
Customer Support
1

5.0
Reviewed on 19/12/2024

I trusted the reviews - if you love a system that you need to document the same thing mulptipe...

Beyond frustrating. I starred it a 5 so it would be seen.

Pros

It seemed efficient when we first started with it, read all the reviews which were great...that makes you wonder...

Cons

Having to chart the same thing multiple times, the info doesn't save half the time, some days I've charted 3-5 times on the same chart, if you love charting and love to do it muptipe times on the same chart then this is the program for you.

In the middle of typing it logs you out 'due to inactivity'! In the middle of typing.

Having to ask customer support for the same thing over and over again with no resolve; they would consistently get back to you , without an answer asking about your browser, settings etc even though this was answered every time and set up in the way they asked us to, almost like they were evading an answer as it was rare an issue was ever resolved. They'll then close your ticket if you don't respond in enough time for them, like they expect you to serve them vs them serving you for the service you've paid for.

They did a major update, we thought this was going to make it better, unfortunately this didn't fix any of the issues we were consistently had and made for more issues with the functionality of what was previously working.

Too many bugs and glitches to name

Response from AestheticsPro

Hello Deborah,

We appreciate your feedback as we continue to grow and improve our software.
We are sorry to hear you have been experiencing frustrations in tandem with your business processes. Our team strives to provide consistent communication with troubleshooting and resolution methods.
If a screenshare would help address your concerns in real-time, please reach out to our support team to arrange one. They are ready to assist and find a resolution.
Your candid feedback is invaluable to us and helps shape our improvements.

Thank you.
The AP Team

Replied 3/01/2025
Jeff
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
5

2.0
Reviewed on 21/11/2024

Aesthetics Pro Review

Slightly below average. The software has holes that don't allow for efficiency in daily tasks.

Pros

The support team. They are helpful and knowledgeable about the product.[sensitive content hidden] has been very helpful.

Cons

I dislike that you cannot remove items from quotes prior to converting them to invoices.

Response from AestheticsPro

Hi Jeff! Thank you for your feedback! We're thrilled to hear that you’ve enjoyed our award-winning customer support—it’s always our goal to provide an exceptional experience. As part of our commitment to best practices, we recommend creating a new quote to ensure proper and accurate record-keeping if you need to make changes. If you need additional assistance, please don't hesitate to reach out. Wishing you the best in business - The AP Team

Replied 27/11/2024
Jennifer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 22/11/2024

Tips for tech help call backs

[sensitive content hidden] was AWESOME - Thanks[sensitive content hidden]!
Survey titled to
"Nicole" ....My name is Jennifer, Liquid Lyft.
*So I'm thinking this was sent to me by accident?

Pros

Price - always a factor. Times are DIFFICULT w/economy right now, everything matters!

Cons

texting for help (support tickets), many cases would best to speak w/help. But in my experience, I can't speak w/someone relatively quickly. They'll call back - but I have no idea when - difficult when I'm seeing patients. Or call comes in when I'm not in front of computer.
Or, I'll schedule a call/meeting (GoTo), but it's days ahead.

Would be GREAT if you had some tech folks on-call, for more immediate access or if we could have a window to choose from for a "call back" so we could be prepared? Just some ideas.

Alternatives Considered

Nextech EHR & PM, Booker, Remedly, Mindbody and PatientNow

Reasons for Choosing AestheticsPro

I liked [sensitive content hidden] & personal customer service available with AestheticsPro - being able to "speak" with people. Not just "chat box" support.

Reasons for Switching to AestheticsPro

price, options in platform & Customer service availability

Response from AestheticsPro

Hello Jennifer,

Thank you for sharing your feedback! We're glad to hear you appreciate our competitive pricing—especially in challenging times, we strive to provide value without compromising on quality.

We also understand your concerns about our support system. Our team is always glad to offer scheduled call times through our ticketing system to ensure we are available within your schedule. With these scheduled calls you are provided a screenshare opportunity and a recording of the call to refer back to or share with your team.

Your input helps us serve you better, so thank you for taking the time to share with us. Please don’t hesitate to contact our award-winning support team or your incredible client success manager for any questions! We are here to assist you.
-AestheticsPro Team

Replied 3/12/2024
Rhonda
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 5/12/2024

pros and cons

great program good color format. My colleges and my self like the older version better. We also feel like newer version is easy to understand and change with

Pros

Aesthetics pro seems to always be upgrading and improving there program

Cons

seems like a lot of different steps to get one thing completed

Response from AestheticsPro

Hi Rhonda,

Your feedback is highly valued! Thank you for taking the time to provide your insight. We're delighted that you’ve noticed our ongoing upgrades and improvements, and we’re glad you find the program aesthetically pleasing with an easy-to-understand format.

Your observations provide our team with ways to enhance your experience as we continue to optimize our software.

We are thrilled to know that our E-Records features have provided ease to your daily business needs.

If ever you need assistance, please reach out to our award-winning support team or your client success manager.

We send you all the best for business success!
-AP Team

Replied 12/12/2024
Samantha
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

Our Business' Experience with AestheticsPro is 10 out of 10!

Overall our business is very happy with AestheticsPro! We came from using an outdated software that was not cloud based, and the ease of using AP is a tremendous difference for us. AP support is top tier and always prompt and helpful with any issues that come up. We have 3 locations for our business and the new Aurora update has made it easier to customize our settings on each location individually. We have regular check-ins with our account manager [sensitive content hidden] to make sure our business is doing well and letting us know about new features, and Daija is always available for assistance when needed. The new AP app that is available with the Aurora update is great to let us view our schedules anytime on the go, or if our computers are having any issues it's great having the app available for us as a backup.

Pros

What I like most about AestheticsPro is the ease of access. It's easy to access our environment from any computer or mobile device at any time without having to connect to server databases or worry about database updates etc.

Cons

What I like least about AestheticsPro is if I have different locations open on multiple tabs in the same browser, it will glitch having multiple locations open and show you the schedule for just one location on both tabs.

Response from AestheticsPro

Hi Samantha! Thank you for your thoughtful review! We're so glad to hear that AestheticsPro has made such a positive impact on your business. The transition from outdated software to a modern, cloud-based solution can be a game-changer, and we’re thrilled that the ease of access and flexibility of AestheticsPro has made such a tremendous difference for you. It’s also wonderful to know that the Aurora update has enhanced your multi-location setup and that you’re enjoying the customization options and new mobile app. If you ever need additional assistance, please don't hesitate to reach out. Wishing you the best in business - AP Team

Replied 22/11/2024
Joseph
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

CEO, Owner

The experience with AestheticsPro excellent. I enjoy how easy is to navigate the system, learned it, helps with tracking supplies, inventory, profits and losses.

Pros

How user friendly the system is to navigate

Cons

Unable to create separate appointments times for in office and out office client calendars

Response from AestheticsPro

Hi Joseph! Thank you for your wonderful feedback! We’re thrilled to hear that you find AestheticsPro user-friendly and that it has been an excellent experience for you. It’s great to know the system helps streamline tracking supplies, inventory, and profits and losses—it’s designed to make managing your business as seamless as possible. If you ever need assistance, please don't hesitate to reach out. Wishing you the best in business - AP Team

Replied 22/11/2024
Melody
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/11/2024

Webinar- My Aesthetics Pro

It’s been very easy to use. I enjoy the features that allow you to upload images and upload your own content for clients to review and sign.

Pros

How easy it is to maneuver. You can really teach yourself just by using the program.

Cons

That it still can use some work done. As far as messaging, contacts clients, not allowing access to remove certain items.

Response from AestheticsPro

Hi Melody! Thank you for your feedback! We're thrilled to hear that you find the software easy to navigate and user-friendly. Our goal is to create intuitive software that empowers users to learn and succeed with confidence! If you ever need assistance, please don't hesitate to contact us. Our award-winning support team loves to help. Wishing you the best in business - The AP Team

Replied 29/11/2024
Kimberly
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/11/2024

[sensitive content hidden] was incredible patient, kind and attentive!

Amazing highly recommend [sensitive content hidden] when you need help

Pros

[sensitive content hidden] and his patience of a saint. Like my poor husband… but not like my husband. But SO PATIENT WITH ME!

It actually means a lot as I was just diagnosed with narcolepsy, and my brain sometimes has a hard time, making my mouth speak the words my brain is thinking and he told me several times “no rush“

Thanks [sensitive content hidden]!

Cons

Freezing screen on client contact info form

Response from AestheticsPro

Hi Kimberly, Thank you so much for your kind review of AestheticsPro. We're thrilled to hear that your customer support representative provided you with the patience and understanding you needed. We’ll be sure to pass along your kind words to him—we know this will make his day! If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. Take care, and we wish you the best in business - AP Team

Replied 22/11/2024
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/12/2024

Excellent Service.

Just learning now. Everything is good and the trainers are very helpful.

Pros

easy to get 1 on 1 training for any subject

Cons

nothing yet. I'm just starting a business and this is my first time using it.

Alternatives Considered

Epic

Reasons for Switching to AestheticsPro

Much easier and provides excellent service.

Response from AestheticsPro

Hi! Thank you so much for your glowing review! We're thrilled to hear that you're finding our one-on-one training helpful and that your experience with AestheticsPro has been positive so far. Starting a new business is an exciting journey, and we're honored to be part of your success story.

If you ever have questions or need further support, our team is here for you every step of the way. Wishing you the best in business - The AP Team

Replied 23/12/2024
Eileen
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/08/2024

Love AestheticsPro and the AestheticsPro Team!

I chose AestheticsPro because of the reviews written about how great their customer service is. Their customer service is indeed excellent! The rest is bonus! They continuously improve the software and make updates. The new version Aurora is AMAZING! Now we have a true mobile app and that has been a game changer! I highly recommend AestheticsPro!

Pros

1. Customer service it top notch! Just when I thought customer service, let alone excellent customer service, no longer existed. The AestheticsPro team continuously exceeds my expectations!

2. Aurora & the new mobile app is a game changer!

Cons

1. I love AestheticsPro (AP), however, it would be nice if some of the features, for example the client review option, was included in the price or at least be less than it actually cost. AP is not the most expensive, but not the least either. Some competitors include features such as the client reviews in their subscription price. the cost begins to add up and can make it a bit much, especially when starting out as a newer business.

Response from AestheticsPro

Hi Eileen,
Thank you so much for your fantastic review of AestheticsPro! We're thrilled to hear that you are enjoying our award-winning customer service, and that our software update and new mobile app are already making a difference for your practice. Your satisfaction is our top priority, and we’re here to ensure that your journey with AestheticsPro continues to be smooth and successful. If you ever need assistance, don’t hesitate to reach out to your dedicated Customer Success Manager—we're always eager to support you and help you make the most of our software. Wishing you continued success in your business, and thank you for being a valued member of the AestheticsPro community! - The AP Team

Replied 22/08/2024
Maria
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 26/09/2024

Seamless Transition with Outstanding Support from AestheticsPro

Overall, the transition to AestheticsPro has been smooth, thanks to the excellent support from the sales representative, our client manager, and the support team. [sensitive content hidden] has been incredibly prompt and thorough, always taking the time to explain things clearly whenever I have an issue.

Pros

It's user-friendly, making navigation a breeze. Plus, the support team is incredibly helpful and responds promptly.

Cons

When a treatment form or consent isn't available, I need to create one myself.

Alternatives Considered

ModMed

Reasons for Switching to AestheticsPro

AestheticsPro was a cheaper alternative, and since we are a small business didn't think it necessary to spend too much on an EMR

Response from AestheticsPro

Hi Maria! Thank you so much for your wonderful review of AestheticsPro! We're thrilled to hear that you find our software easy to use and that our award-winning support team has been helpful to you. We strive to provide top-notch service and are always here if you need assistance. Don't hesitate to reach out – we're always happy to help! Wishing you continued success in your business. - AP Team

Replied 4/10/2024
Dr Angela
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/11/2024

Doing business with aesthetics pro

Over all experience has been good . The staff try to answer questions and they do good work explaining things

Pros

The platform has many many uses for my business and they are always updating with more and better features

Cons

I wish businesses have the ability to interact with training staff in real time to ask quick questions or solve quick short problems
I also wish businesses have 2 x 30 min sessions per month

Alternatives Considered

Millennium

Reasons for Switching to AestheticsPro

Easy to navigate and it bet my needs I do not like complicated systems !

Response from AestheticsPro

Hi Dr. Angela! Thank you for the wonderful review of AestheticsPro! We're thrilled to hear that you're finding the platform easy to use and valuable for your business. Doing business with AestheticsPro means gaining access to a constantly evolving suite of features designed to meet your needs. We’re here to support you anytime—don’t hesitate to reach out! Wishing you continued success! – The AP Team

Replied 8/11/2024
Natalie
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
1

2.0
Reviewed on 17/04/2024

Aesthetic pro for Medspa

Overall good once learning the program. The automated upgrade was extremely frustrating as no warning was given. Most info didn’t transfer over. When contacting customer service can’t really speak to anyone - put in a ticket and go from there.

Pros

An assortment of consents, instructions, ease of sending paperwork to clients before appointment. Ease of scheduling and payment.

Cons

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

Alternatives Considered

OptiMantra

Reasons for Choosing AestheticsPro

We soon outgrew and needed better marketing tools

Reasons for Switching to AestheticsPro

The price point was better with AestheticPro

Response from AestheticsPro

Hi Natalie! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Your account manager is reaching out to you to answer any questions you may have. Wishing you the best in business from the AP Team!

Replied 22/04/2024
Bianca
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/09/2024

Love AestheticPro

Pros

Very user friendly. Customer service is very responsive.

Cons

None. I wish the pay system wasn't as expensive.

Response from AestheticsPro

Hi Bianca! Thank you for your awesome review of AestheticsPro! It's great to hear that you find our software and features user-friendly! If you need assistance in the future, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

Replied 24/09/2024
Riki
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/07/2024

Never looking back once everything is transferred.

Love it! From the sales team to onboarding professionals, to technical support!

Pros

Marketing and relevant features for the hear and now of social media and internet browser reviews.

Cons

It was not available in 2017 when I started.

Alternatives Considered

Nextech EHR & PM, Boulevard and RXNT

Reasons for Choosing AestheticsPro

Customer support was unable to update the system that I was using. They called it a legacy program. I was paying $470 a month for it. It was no longer a good fit. They have a product I would have used, called PatientNow Essentials but they would never call me back to get the job done.

Switched From

PatientNow

Reasons for Switching to AestheticsPro

Best fit for what we had envisioned for making it worthwhile to switch. The best bang for "our" buck. We all know that is important these days!

Response from AestheticsPro

Hi Riki,
Thank you so much for your amazing review of AestheticsPro! It's great to hear that you're enjoying your onboarding process. Just a reminder that in addition to our great marketing tools, we also offer Telemedicine powered by Zoom, E-prescribe and more! Plus, our new app is now available on both the Apple Store and Google Play Store. If you need any additional assistance, please feel free to reach out to your Customer Success Manager – we love to help! Wishing you all the best in the business! - the AP Team

Replied 17/07/2024
Vicky
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/09/2024

Switched over to AP from a different System

It's been good so far, i like that support is quick to respond, there's videos to help too

Pros

streamlining check in to check out, staffing, products, etc.

Cons

Doesn't have medical friendly attributes ie. labs, Smart keys for SOAP notes, the ability to populate a patient's records into their next visit ( we do weight loss in our clinic, our current EMR populates their previous data we take on vitals to the next visit automatically)

Alternatives Considered

NextGen Office, Boulevard and ZENOTI

Reasons for Choosing AestheticsPro

lacked medspa options for our multidisciplinary clinic

Switched From

Practice Fusion

Reasons for Switching to AestheticsPro

they mentioned the integration of labs in the future

Response from AestheticsPro

Hi Vicky! Thank you for your wonderful review of AestheticsPro! We’re thrilled to hear that you’re enjoying our award-winning customer support and finding our 24/7 video training library so helpful. If you ever need anything, feel free to reach out – we’re always here to assist. Wishing you continued success in your business! - AP Team

Replied 4/10/2024
Colleen
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/10/2024

Zach - Marketing/navigation

Except records, very good! I need to explore and use more of the options!

Pros

Ease of use and the ease of navigation. Marketing has some nice templates for ease of communication to my patients

Cons

Always have an issue with storage of photos! Unable to upload most.

Response from AestheticsPro

Hi Colleen! Thank you for the fantastic review of AestheticsPro! We’re thrilled to hear you're enjoying the software’s ease of use, smooth navigation, and helpful marketing templates for communicating with your patients. We’re also glad to know our award-winning customer support has been a positive part of your experience. If you ever need assistance, our team is here for you—don’t hesitate to reach out. Wishing you continued success! – The AP Team

Replied 8/11/2024
Patricia
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 12/07/2024

Liked the old version better

I will say the response time for a support ticket is very quick. They are very helpful.

Pros

I had not decision making ability. It was in place when purchased business. Would love to find something that integrates with scheduling and google

Cons

No manual. Have watched every video but their are things I can figure out. No integration with google. Inability to change confirmation email when appointment changed. Have to be very specific when searching. Hard to up load photos to treatment record

Response from AestheticsPro

Hi Patricia, Thank you for your feedback of AestheticsPro. Our software is an all-in-one solution for managing your medspa, including HIPAA-compliant EMR, client management, reporting, marketing solutions, merchant services, and E-Prescribe. Plus, we have just launched exciting new updates including a new app, telemedicine, an improved client portal with 'book now' features, AP Focus, and more! If you would like to learn about any of our software features, please contact your Client Success Manager. Wishing you the best in business - the AP Team!

Replied 19/07/2024
Jenilyn
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

Excellent Product and Excellent Team Support

My overall experience with Aesthetic Pro product and support is excellent. My account manager, [sensitive content hidden], is superlative! Thank you [sensitive content hidden].

Pros

Aesthetic Pro is very easy to use for both providers and patients. I highly appreciate their support team as they're always prompt in their responses. My account manager, [sensitive content hidden], is very responsive, caring and always willing to help. She always goes above and beyond when resolving issues in our access and billing. I highly recommend AestheticPro product!

Cons

None. I like Aesthetic Pro product and I do not have any reservations or any regrets in using it.

Response from AestheticsPro

Hi Jenilyn! Thank you so much for your awesome review of AestheticsPro! It's great to hear that you're enjoying our ease of use and the top-notch care your Client Success Manager provides. If you ever need help, please reach out – we love to help! Wishing you all the best in the business! - the AP Team

Replied 7/06/2024
George
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
5
Customer Support
2

1.0
Reviewed on 12/06/2024

Buyer Beware

Terrible overall - way too many bugs. Support is available but slow. They lock you into a contract because they know their system is terrible.

Pros

Quick setup. Form creation is pretty straight forward.

Cons

Very buggy and limiting. They lock you into a 1 year contract - hidden in the lengthy contract they provide.
Whenever you contact support, you have a lot of back and forth. Some things take months to resolve.

Notifications are not customizable for separate services.

Response from AestheticsPro

Hi George, thank you for your feedback of AestheticsPro. We are happy to hear that you find our software to have a quick setup and that form creation is straightforward. Recently we've added some incredible new features including our brand new app, telemedicine capabilities, an improved client portal with 'book now' features, E-prescribe, and more! If you have any questions on these new updates, please contact your Client Success Manager. Wishing you the best in business from the AP Team!

Replied 14/06/2024
Darlene
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/09/2024

Love AestheticsPro!

My overall experience is that AestheticsPro is very helpful!

Pros

AestheticsPro is great for self teaching. It is easy to navigate & works great for scheduling. You can also do invoicing which it makes it a all in one necessary software!

Cons

When I used this software I had not come across any issues. Worked great for me.

Response from AestheticsPro

Hi Darlene,
Thank you for your awesome review of AestheticsPro! It's great to hear that you find our software and features easy to navigate! If you need assistance in the future, please don't hesitate to contact us – we're always here to help! Wishing you all the best in the business! - the AP Team

Replied 10/09/2024
Sherri
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 30/05/2024

Aesthetics Pro

Pros

We like the online support and user friendly options of this system

Cons

We are not able to real time chat with clients and there is no alternate financing integration available

Response from AestheticsPro

Hi Sherri! Thank you so much for your wonderful review of AestheticsPro! We are excited to hear that you are enjoying the software and have found it user-friendly. In case you didn't already know, we recently released a new app that can be downloaded on the App Store or Google Play. Now you can access AestheticsPro seamlessly from your mobile device! And of course, if you need help with anything, please feel free to reach out! Wishing you all the best in the business! - the AP Team

Replied 7/06/2024
Kyndl
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3.0
Reviewed on 19/10/2023

Review

Pros

It user friendly if you do not miss any steps when scheduling appointments, sending clients paperwork, rescheduling, etc. If you have any training questions, you can get that answered very quickly.

Cons

There are many things that seem outdated and could be improved.

Alternatives Considered

Mindbody

Response from AestheticsPro

Hi Kyndl! Thank you so much for your review of AestheticsPro! We are happy to hear that you have had all of your training needs met by our award-winning customer support team. Stay tuned for even more updates and features with our new software release - Aurora! Coming very soon! It will feature a new modern design to streamline your workflow and will be easy to use on any device. Wishing you the best in business! - the AP Team

Replied 25/10/2023
Jamie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2

3.0
Reviewed on 18/01/2024

Review After Two Years of Use

On a scale of 1 to 10, the overall experience has been a 3.

Pros

It has served it's purpose for us as a brand new spa, however, as we grow we will need to move to a different EMR system that offers more features & functions.

Cons

Reporting functions do not exist - retention, pre-booking, etc
Online booking function rarely works correctly
There is no customer service number to call
When charging for memberships there is no notification if a payment hasn't gone through
There is no confirmation text unless a patient schedules online
The character limit for SMS text is too low
Consent forms don't always save properly
Charting information doesn't always save properly
There are a lot of issues with the online consent forms, and patients have difficulty accessing them

Response from AestheticsPro

Hi Jamie! Thank you so much for your review and feedback. AestheticsPro has been actively gathering feedback over the past few years to shape our newest software update, Aurora. We are excited to announce that this new update is now available to current customers - reach out to your account manager to switch over. You will find the updated features of Aurora to be quite helpful and will assist you with seamlessly managing your workflow with improved functionality. We also have a mobile app launching soon - Stay tuned! Wishing you the best in business - the AP Team

Replied 19/01/2024

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