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4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

Browse Clubworx Reviews

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Stephanie
Stephanie Show more details
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source Show more details
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 14/08/2018

Flexibility ideal for a Flexible Personal Training Studio

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Response from ClubWorx

HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Replied 20/08/2018
Philip
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/12/2024

Excellent Customer Management Software

Great experience, ongoing support of issues and constant upgrades of the software.

Pros

Seamless customer management system from enquiry to membership and ongoing management.

Cons

Price is high and SMS usage is additional charge.

Alternatives Considered

Zen Planner

Reasons for Switching to Clubworx

Better features for customer enquiry all the way through to intake and membership management.

Response from ClubWorx

Thank you for your fantastic review! We’re so glad to hear you’ve had a great experience with Clubworx and that our features have made customer management seamless from enquiry to membership. Your recognition of our ongoing support and constant upgrades means a lot to us.

We understand that pricing and SMS charges are important considerations, and we strive to provide the best value for the features and support we offer. Your feedback is invaluable, and we’ll continue looking for ways to optimise our offerings to meet your needs.

Thanks again for choosing Clubworx—we’re here to support you every step of the way!

Replied 18/12/2024
Cassie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source Show more details
Value for Money
0
Features
4
Ease of Use
3
Customer Support
3

3.0
Reviewed on 19/08/2024

Clubworx Review

Overall, clubworx is working for me, at least at this time while I am in the beginning stages of my business. Also, although I have had issues, when I talk to someone who works for clubworx, they are typically nice.

Pros

I like how clubworx had a software I needed for my type of virtual business and for the most part it is user friendly. Also, I like how you can create your own website through the clubworx software.

Cons

I didn't like the mix up we had with the app when I first started using clubworx. I had access to it and then it was taken away and then to get it back, I had to start paying for it. This was embarrassing to explain to my members, not a good look. Also, I didn't like that once I got the app my members still couldn't get access to the zoom link. My business is completely virtual, so this has been frustrating going back and forth with clubworx.

Response from ClubWorx

Thank you for your feedback and for highlighting the features you appreciate about Clubworx. We’re sorry for the mix-up with the app and the frustration with Zoom links. We understand how important a smooth experience is for your virtual business, and we’re working on improvements to avoid these issues in the future.

We appreciate your patience and value your business. Please don’t hesitate to reach out directly so we can assist with any ongoing concerns and ensure your experience with Clubworx continues to improve.

Regards
Marina

Replied 24/09/2024
Troy
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/05/2024

Honest Clubworx review

Pros

Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx.

The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more.

Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing.

Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try!

Cons

While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing.

Response from ClubWorx

Thank you for the fantastic review! We're happy to hear how Clubworx has streamlined your gym management. We appreciate your insights on the learning curve and are here to support you every step of the way. Thanks for choosing Clubworx and sharing your journey with us!

Replied 22/05/2024
Shea-Lee
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source Show more details
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 10/05/2024

7 years with Clubworx

10/10. I would recommend with software with ease. The development over the past 7 years has been great & I can't wait to see what's next.

Pros

I've been with Clubworx for 7 years, and do not look at leaving anytime soon. They have always been the most competitively priced, easy to use and cover most of the services I need.

Cons

I'd like to see more personalisation with individual user faces. There's lots of automation options, but they are all set to a pre designated setting where the user cannot edit to change to suit different business models/ communication tools.

Alternatives Considered

Mindbody

Reasons for Switching to Clubworx

Price point initially. Clubworx was significantly cheaper and as someone who didn't know what they were doing this was an important factor for me. This continues to be one of reasons I remain with them .

Response from ClubWorx

Thanks Shea-Lee for your fabulous 5 star review. Whilte I am not sure exactly what "personalisation," you need, Clubworx can do a huge amount of personalisation. Please contact me and I'll arrange a training session for you.

Replied 21/05/2024
79 reviews

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