ISL Light

Pros

Customer support, feel listened to, great product, works every time, competitive pricing, never skipped a beat.

Cons

Nothing, nada, zero, zilch. There's nothing not to like, there really isn't.

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

The incredible ease of use.
The feature richness.
The reports.

Cons

The lack of a search tool to quickly find a Group in the computers view.

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

Cons

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

What I like most about ISL is the ease of connection, the environment and file transfer, it has many additional utilities, one of the ones I use the most is writing text from the clipboard for when it doesn't allow pasting

on the type of screen.

Cons

It does not have any negative points, it is a good tool, we have been using it for many years and we have not had any problems. For mac os it is a bit complicated to control but that is the fault of mac os security

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

Onpremise (ISL Conf Proxy Server) Software
Calculate costs
No SaaS or dynamic pricing
Good support directly via chat

Cons

The admin interface is sometimes awkward (expert settings) or non-intuitive.
Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users.

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

Compatibility, you can take remote control even for mobile devices

Cons

Price, a bit expensive per user, but that's all

Alternatives Considered

Reasons for Switching to ISL Light

Pros

Ease of use associated with efficiency in daily use.

Cons

I have a hard time finding anything I would like to be uncomfortable or useless.

Pros

Ease, compact, and with many possibilities

Cons

I don't have any problems.
Always online.

Pros

You can very easily and in secure way connect to your remote servers and clients and you can sort them with categories.

Cons

Nothing wrong about this product, we are fine with it

Pros

The possibility of using the "IsAlways On" feature which allowed me to give access to certain service providers on a specific machine without having to open a VPN connection for them which would require more complexity of use.
Also the ease of taking control of the colleague's pc to troubleshoot them and the many options and settings possible once connected.

Cons

For the moment nothing really displeased me about isl.

Pros

Speed of remote control. I was using Anydesk but found it to become very slow, when my license was due for renewal I looked around and found ISL and it did everything I required it to.

Cons

nothing. ISL Light performs exactly as I want it to.

Alternatives Considered

Reasons for Choosing ISL Light

Switched From

Reasons for Switching to ISL Light

Pros

Ease of deployment and use, great product indeed!

Cons

Not much, good product. Enhoy using it and the team support us really well!

Pros

User friendly. Many interface languages. stability. speed.

Cons

I would be happy if the software updated to a dark theme interface.

Pros

Small footprint, quick to connect and user friendly interface.

Cons

No cons that affect our usage of the product in our environment.

Alternatives Considered

Reasons for Switching to ISL Light

Pros

It's very easy to install, reliable and I haven't found any incompatibilities in any of the installations I've done.

Cons

The web's interface for changing passwords and other actions is a bit jary. The price is a little more expensive than other programs with similar features.

Alternatives Considered

Reasons for Switching to ISL Light

Pros

Works ok on my phone allowing me emergency access even when out.

Cons

multiple sessions for the same user would be good

Pros

This is so easy to install and has a very light footprint on the Computer it is running on and is great that it works on a Mac or a Windows PC or Server.

Cons

Nothing as this product provides all the required functions we need.

Pros

it works simply and efficiently, lets me get the problems solved.

Cons

Send Invitation - always have to copy link to email and send via my email client

Pros

Ease of use connecting clients - I help many customers every day. It is good that both can use the keyboard and mouse.

Cons

The remote control of iPad is not working after at few minutes of use.

Pros

We can use ISL on any Computer in the world, it's simple and easy to use. it can be pre-deployed or run on a case by case basis.

Cons

Occasional issues with the connectivity to Apple mac's (this is an apple security issue)

Pros

We made the change to ISL a year or two ago and have had no issues at all. We have all our customers systems set up for unattended access meaning we can support anyone at anytime from laptops, web browser, or phone app.

Cons

Some parts of the interface are not as clear and logical as they could be but that's nitpicking!

Pros

Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.

Cons

On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.

Pros

The remote viewing and control is responsive. Many products these days are losing their responsiveness and are quite laggy. I use 4 different tools and ISL Light is the best experience (and ability to view multiple monitors and transfer files).

Cons

I only use it for remote support of users. There's not much I dislike about it, the hardest part is getting some users online with it but I'm not sure there is much that can be done to make it easier than it already is.

Pros

It’s a secure single session tools. It’s really easy for clients to get connected!

Cons

Mac permissions are terrible, all remote access tools have the same challenges? But I wish there was a better way!

Pros

We made the switch from Teamviewer a couple of years ago (when they tripled the price on our renewal) - and it does everything we need :-). The few times we've needed to contact support they've been fantastic.

Cons

The app isn't the best, but it still does the job.