--- description: Review of ISL Light Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ISL Light | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [ISL Light](/software/71943/isl-online) # ISL Light Canonical: https://www.softwareadvice.co.nz/software/71943/isl-online Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.co.nz/software/71943/isl-online?page=2) > ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing. ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries. ISL Online enables businesses to customize the solution by adding their own logo and brand colors, while it also offers advanced customization options, including white labeling for big enterprises. The solution provides two-factor authentication and AES 256-bit data encryption. Services are offered in the cloud as well as on-premise. ISL Online offers a license plan which does not limit the number of users, installations or end-points you support. Customer support is available via a knowledge base, online chat, and phone. > > Verdict: Rated **4.7/5** by 779 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 779 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ISL Online - **Location**: Ljubljana, Slovenia - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$34.90 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Cloud and on-premises Server License available. Priced per concurrent user. Contact ISL Online for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Annotations - Application Management - Audit Trail - Authentication - CRM - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customisable Branding - Customisable Reports - Dashboard - Desktop Virtualisation - Desktop/Browser Sharing ## Integrations (12 total) - Autotask PSA - Avast Ultimate Business Security - Barracuda RMM - Bitrix24 - Devolutions Hub - Freshdesk - Freshservice - Heimdal Remote Desktop - LanScope Cat - Microsoft Intune - PDQ Connect - Remote Desktop Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) - [Remote Work Software](https://www.softwareadvice.co.nz/directory/4592/remote-work/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11620 reviews) 2. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (282 reviews) 3. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1374 reviews) 4. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1781 reviews) 5. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) ## Reviews ### "Simply the best" — 5.0/5 > **Isaac** | *20 March 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. > > **Cons**: They should make the usage reports simpler and more complete; right now they are still very limited. > > I've been using it for 13 years now, and the best part is that I don't need to find any other software. ----- ### "Happy customer" — 5.0/5 > **Andraz** | *18 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. > > **Cons**: Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. > > I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. ----- ### "Makes life as an admin easier." — 5.0/5 > **henrik** | *20 March 2026* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. > > **Cons**: Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. > > This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. ----- ### "ISL recomended" — 5.0/5 > **Miha** | *27 January 2026* | Public Policy | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training. > > **Cons**: There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use. > > Overall, ISL Light provides a very good user experience. The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient ----- ### "Reliable and Easy-to-Use Remote Support Tool" — 4.0/5 > **Gregor** | *17 September 2025* | Printing | Recommendation rating: 8.0/10 > > **Pros**: The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security. > > **Cons**: Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting. > > My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support. ----- Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.co.nz/software/71943/isl-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/71943/isl-online) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data