About Birdeye

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer experience. Marketers can use the application to create and promote customer experiences, enabling customers to choose businesses based on shared experiences and not advertisements. Birdeye’s experience marketing platform provides multi-location businesses with the data and tools to deliver customer experiences at every step of the customer journey. Birdeye is the most-awarded experience marketing solution for businesses of all sizes as it is designed in close collaboration with various multi-location businesses who use it to connect with their customers every day. It offers an intuitive, purpose-built and visual interface that allows businesses to easily request reviews, generate referrals, measure sentiments, communicate with customers and more, without having to login to multiple systems. Birdeye is a secure and scalable platform built for an unlimited number of enterprise users with open APIs and support integrations to various CRM and other systems.
Birdeye Software - Birdeye monitor customer sentiment and drill down to solve problems on the ground
Birdeye Software - Birdeye turn negative feedback into tickets to take an immediate action
Birdeye Software - Birdeye send out surveys and analyze multiple responses
Birdeye Software - Birdeye respond to customers who chat, text or leave a review from a unified inbox
Birdeye Software - Birdeye dashboard to give an overview of online reputation
Birdeye Software - Birdeye make it easy for customers to refer their friends and family
Birdeye Software - Birdeye monitor customer sentiment and drill down to solve problems on the ground - thumbnail
Birdeye Software - Birdeye turn negative feedback into tickets to take an immediate action - thumbnail
Birdeye Software - Birdeye send out surveys and analyze multiple responses - thumbnail
Birdeye Software - Birdeye respond to customers who chat, text or leave a review from a unified inbox - thumbnail
Birdeye Software - Birdeye dashboard to give an overview of online reputation - thumbnail
Birdeye Software - Birdeye make it easy for customers to refer their friends and family - thumbnail

Birdeye pricing

Birdeye does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Birdeye Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 380 View all reviews
Nick F.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/07/2020

Best choice for review management platforms

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Response from BirdEye

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Replied 31/07/2020
Amy S.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 30/04/2021

Automated Reviews Made Easy!

Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

Pros

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Cons

There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

Kyle K.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 12/03/2020

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pros

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Cons

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Anthony D.
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/04/2021

Surprise Value and Convenience

Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...

Pros

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...

Cons

No cons bc customization allows right sizing...

Mark R.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/07/2020

An Essential for Anyone with a Customer-centric Workflow

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Pros

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Cons

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

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