--- description: Review of CloudTalk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudTalk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [CloudTalk](/software/71871/cloudtalk) # CloudTalk Canonical: https://www.softwareadvice.co.nz/software/71871/cloudtalk Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/71871/cloudtalk?page=2) > CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences. Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights. Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling. > > Verdict: Rated **4.4/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 268 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China and 76 more ## Features - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - By-Extension Reporting - CRM - Call Center Integration ## Integrations (27 total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Call Accounting Software](https://www.softwareadvice.co.nz/directory/4743/call-accounting/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1200 reviews) ## Reviews ### "Great IVR & solid value" — 5.0/5 > **Matej** | *12 December 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. > > **Cons**: The mobile app could be improved, but we prefer the desktop app anyways. > > Very positive\! Sending the high-five to their team. ----- ### "Best All in One tool regarding communications" — 5.0/5 > **Pedro** | *3 October 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. > > **Cons**: The option to send MMS inside Europe. It's not possible yet. > > Very good. Execelent Integrations and support. ----- ### "Unreliable tool for small businesses that do not work 24/7" — 2.0/5 > **Andres** | *20 February 2023* | Outsourcing/Offshoring | Recommendation rating: 5.0/10 > > **Pros**: The waiting time for the phone lines is short. That is the main positive thing > > **Cons**: Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. ----- ### "Great product and fantastic support\!" — 5.0/5 > **Frederico** | *16 November 2020* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. > > **Cons**: The cloudtalk team is improving along the way. We have experienced some temporary bugs. > > I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. ----- ### "Cloudtalk is the many tools in one" — 5.0/5 > **Iliana** | *25 August 2020* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent. > > **Cons**: The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM. > > It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/71871/cloudtalk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/71871/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data