CloudTalk

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pros

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Cons

The option to send MMS inside Europe. It's not possible yet.

Alternatives Considered

Reasons for Switching to CloudTalk

Pros

The waiting time for the phone lines is short. That is the main positive thing

Cons

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Alternatives Considered

Reasons for Choosing CloudTalk

Pros

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternatives Considered

Reasons for Switching to CloudTalk

Pros

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Cons

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Pros

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Cons

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Pros

I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy

Cons

With CloudTalk, it has been smooth managing business calls.

Pros

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Cons

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Pros

The system works properly in most cases, but there are a lot of connection issues

Cons

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Pros

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Cons

Nothing as it has literally everything we were looking for in a vendor.

Pros

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Cons

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Pros

Ease of use, quick and simple integration and great call quality.

Cons

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Pros

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Cons

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Alternatives Considered

Pros

A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.

Cons

For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.

Pros

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Cons

Mobile app is imposible to use. Some customers complained about the call quality

Pros

Very intuitive and easy to use. Swift, professional and helpful customer support.

Cons

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Pros

ease of use. excellent call recording. super easy to set up

Cons

sometimes there can be a delay in customer service response

Pros

It is easy to set and use. The support is very good.

Cons

At the moment I am satisfied with everything

Pros

Features like call recording, history, reporting make CloudTalk a good call management application

Cons

Customer service is not fully available sometimes.

Alternatives Considered

Switched From

Pros

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Cons

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Pros

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Cons

None, everything works just fine and we didn't have to solve any bigger problems

Alternatives Considered

Reasons for Switching to CloudTalk

Pros

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Cons

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Pros

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Cons

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Pros

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Cons

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Alternatives Considered

Reasons for Choosing CloudTalk

Switched From

Reasons for Switching to CloudTalk

Pros

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

Cons

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.