Call Center Studio

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives Considered

Reasons for Switching to Call Center Studio

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Reasons for Switching to Call Center Studio

Pros

As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.

Cons

Sometimes there are some interference in the calls.

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Reasons for Switching to Call Center Studio

Pros

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Pros

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Pros

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Pros

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons

Maybe the main screen can be changed,

Pros

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Pros

The Flexibility, easy to setup, easy to integrate, easy to use.

99.999999 availability, no downtime yet recorded since 2011.

Cons

nothing at all :)

the CCS meetups was once held in every month. Hope to see those days again :)

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Pros

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Cons

We dont have any like less. All is perfect with them since 5 years.

Pros

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Cons

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Pros

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons

Not crucial but an individual dashboard would be nice to have.

Pros

best userscreen and very simple to use, users quickly adapted...

Cons

to be simple :) , The usage could have been a little more detailed and comprehensive.

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Pros

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Cons

To be honest, I can say none for this question.

Pros

SUCCESSFUL INTEGRATION
Quick Solution
Knowledgeable team

Cons

The design is very simple
Connection Failed

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Pros

comprehensible, simple, useful and always increases efficiency

Cons

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Pros

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons

There is no anything I do not like.

Pros

I can use it myself,I can get report ,I can listen to the calls

Cons

There is no feature I don't like,I am glad

Pros

easy integration, quick installation, rapid developments

Cons

Interface, rare problems, lack of application

Pros

Not a client, cloudbase programming is best

Cons

A little bit slow. Some features must have but you dont.
Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.