---
description: Review of TouchWorks EHR Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: TouchWorks EHR | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Orthopedic EMR Software](/directory/106/orthopedics-software/software) > [TouchWorks EHR](/software/7028/touchworks-ehr)

# TouchWorks EHR

Canonical: https://www.softwareadvice.co.nz/software/7028/touchworks-ehr

> Allscripts TouchWorks® EHR is a leading EHR platform for large, multi-specialty practices, management services organization (MSO) platforms, and academic and independent delivery networks (IDNs). With its open architecture and configurability, TouchWorks EHR can scale easily and integrate with existing solutions.&#10;&#10;TouchWorks EHR Benefits:&#10;&#10;More Informed Care Decisions— Helps coordinate clinicians and create safe care transitions, while enabling a single source of patient information across settings with seamless, patient-specific decision support to manage at-risk patients.&#10;&#10;Improved Workflow Efficiency— Reduces clicks for clinicians, provides more freedom in documentation, and eliminates the need for passwords to sign notes, saving valuable time.&#10;&#10;Improved Clinical Results— Enables faster clinical decision support, standardizes care practices, and improves workflow compliance and chronic condition management.&#10;&#10;Anywhere, Anytime Productivity— With Allscripts TouchWorks Mobile, providers can remotely prescribe and refill prescriptions, manage tasks and review patient information in advance—all from their mobile devices.&#10;&#10;Capabilities to Successfully Meet Industry Needs— TouchWorks reporting and analytics, which help organizations meet quality measures, including MACRA/MIPS and Meaningful Use Stage 3, plus it maximizes reimbursement in risk-based contracts.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 1.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 2.5/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harris Computer Systems
- **Location**: Tyler, Canada
- **Founded**: 1976

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Billing & Invoicing
- Charting
- Clinical Notes
- Decision Support Software
- EMR/EHR
- For Obstetrics & Gynecology
- For Orthopedics
- Medication Management
- Practice Management
- Task Scheduling

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Orthopedic EMR Software](https://www.softwareadvice.co.nz/directory/106/orthopedics-software/software)

## Related Categories

- [Orthopedic EMR Software](https://www.softwareadvice.co.nz/directory/106/orthopedics-software/software)
- [Web-Based EMR Software](https://www.softwareadvice.co.nz/directory/120/web-based-emr-software/software)
- [Certified EHR Software](https://www.softwareadvice.co.nz/directory/350/onc-atcb-certified-emr-software/software)
- [Mac EMR & Medical Billing Software](https://www.softwareadvice.co.nz/directory/426/mac-emr/software)
- [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software)

## Alternatives

1. [athenaOne](https://www.softwareadvice.co.nz/software/1106/athenacollector-athenaclinicals) — 3.8/5 (907 reviews)
2. [AdvancedMD EHR](https://www.softwareadvice.co.nz/software/1018/advancedmd-advancedemr) — 3.6/5 (463 reviews)
3. [NextGen Office](https://www.softwareadvice.co.nz/software/54477/nextgen-psychology) — 4.0/5 (1279 reviews)
4. [Oracle Health Ambulatory Suite](https://www.softwareadvice.co.nz/software/4508/cerner-powerchart) — 3.8/5 (160 reviews)
5. [Veradigm FollowMyHealth](https://www.softwareadvice.co.nz/software/428426/followmyhealth) — 2.3/5 (23 reviews)

## Reviews

### "Word processor, with mandatory functions cobbled together and poorly searchable" — 1.0/5

> **Scott** | *23 November 2017* | Medical Practice
> 
> **Pros**: Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list.&#10;Immunization chart can show column of last dose given
> 
> **Cons**: 1. Not intuitive at all, needs 12 clicks to do pretty much anything.&#10;2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor.&#10;3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.&#10;4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not.&#10;5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

-----

### "Very versatile product that is very difficult and expensive to configure." — 3.0/5

> **Gordon** | *7 June 2018* | Medical Practice | Recommendation rating: 5.0/10
> 
> **Pros**: Extremely versatile and customizable product. &#10;User interface is fairly clean and easy to use.&#10;Vast number of features and options specific to your practice.
> 
> **Cons**: Company is slow to correct usability and bug issues.&#10;Support is slow and often does not seem very skilled.&#10;Extremely expensive to implement, upgrade and patch.
> 
> Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions).  Despite expensive maintenance contracts.  I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed.  This would make them a hotfix rather than a cumulative update.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/7028/touchworks-ehr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/medical/touchworks-ehr-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/7028/touchworks-ehr> |
| en-GB | <https://www.softwareadvice.co.uk/software/7028/touchworks-ehr> |
| en-IE | <https://www.softwareadvice.ie/software/7028/touchworks-ehr> |
| en-NZ | <https://www.softwareadvice.co.nz/software/7028/touchworks-ehr> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"TouchWorks EHR","description":"Allscripts TouchWorks® EHR is a leading EHR platform for large, multi-specialty practices, management services organization (MSO) platforms, and academic and independent delivery networks (IDNs). With its open architecture and configurability, TouchWorks EHR can scale easily and integrate with existing solutions.\n\nTouchWorks EHR Benefits:\n\nMore Informed Care Decisions— Helps coordinate clinicians and create safe care transitions, while enabling a single source of patient information across settings with seamless, patient-specific decision support to manage at-risk patients.\n\nImproved Workflow Efficiency— Reduces clicks for clinicians, provides more freedom in documentation, and eliminates the need for passwords to sign notes, saving valuable time.\n\nImproved Clinical Results— Enables faster clinical decision support, standardizes care practices, and improves workflow compliance and chronic condition management.\n\nAnywhere, Anytime Productivity— With Allscripts TouchWorks Mobile, providers can remotely prescribe and refill prescriptions, manage tasks and review patient information in advance—all from their mobile devices.\n\nCapabilities to Successfully Meet Industry Needs— TouchWorks reporting and analytics, which help organizations meet quality measures, including MACRA/MIPS and Meaningful Use Stage 3, plus it maximizes reimbursement in risk-based contracts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/81905536-0583-4243-8782-c12fb87f3379.png","url":"https://www.softwareadvice.co.nz/software/7028/touchworks-ehr","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/7028/touchworks-ehr#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Orthopedic EMR Software","position":2,"item":"/directory/106/orthopedics-software/software","@type":"ListItem"},{"name":"TouchWorks EHR","position":3,"item":"/software/7028/touchworks-ehr","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/7028/touchworks-ehr#breadcrumblist"}]}
</script>