Praxedo

Pros

+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground

Cons

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Pros

The functionality, the support from the team at Praxedo when needed, the seamless process of invoicing and sending detailed reports with photos etc. to the clients

Cons

There is not much to dislike. All around a great product and when you need help their team is there for you

Alternatives Considered

Reasons for Choosing Praxedo

Switched From

Reasons for Switching to Praxedo

Pros

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Pros

The implementation team took the time to learn our business and ensure we were able to maintain compliance with our vendors.

Cons

Templates are sort of hard to create, however the Praxedo team assisted us with the task so it was not really an issue.

Pros

Instantaneous acces of interventions reports.
Natives notifications on technician PDA's.
Easy optimization of the planning due to pre-planning and cartography.
Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
Self made personalized reports.
Personalized supply support and global activity reports.

Cons

Non-attendance of :
reccurence billing,
automatic advanced statistics
personalisation of scripts based on the customer

Pros

Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability.

Cons

The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

Pros

We chose this software for its ability to evolve.
Our business is evolving and Praxedo can be configured in a simple way and can be easily complexified according to our needs.

Cons

The phone app is very convenient but perhaps too basic. It may be missing another interface, which forces us to use the web interface for some functions. (so the web interface remains accessible anyway).

Pros

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization.
No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo.
And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

Cons

The use of the article is quiet hard when the database is large.

Pros

Praxedo's team advised us well on the first implementation. Then most of the customization job can be done by our own means. Once properly configured, it is versatile, powerful and easy to use.
It helps our operations flowing better, getting done faster, and we got great feedback from our customers.
Interesting billing model, you pay mobile licenses only.

Cons

The desk portal can be laggy and will freeze occasionnally.
Implementing new functionnalities seems to take a good while.
The billing process would be clearer if based on invoices with a clear recap of what you've been using.

Pros

Praxedo is flexible and reliable.
It is easy to implement. It was quickly adopted by our 3000 contractors.
It allows us to follow the claims we assigned to our network. We get in real time the job sheets signed by our customers and provide us data regarding the job duration.
Praxedo helps us to be more efficient.

Cons

Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily.

Pros

What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service.

If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live.

Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.

Cons

As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product...

There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.

Pros

- Pay per field service account
- No further Computer Software needed
- Compatible with every Android or IOS Device
- Straight and helpfull support
-

Cons

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Pros

Praxedo is a very complete software to manage intervention. It is fully adaptable to your activity and your existing process.

Cons

For me it's only the design of the website.

Pros

Easy to use, setting and getting started. Personalized setting, intuitive for the technician. I really recommend this tool. Very fast return on investment.

Cons

Nothing to report on this tool.

Pros

Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.

Cons

I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.

Pros

We really like the versatility of the solution, it gives us the chance to manage all our team rapidly and very effectively.

Work very well and the support is very responsive,

Ee got a lot of help from them when it was time to integrate the software to our daily production.

Cons

For the manager, there is no mobile application to add or organize the daily schedule, so we have to use it from the mobile browser and the solution are not very adapted for it. But this is really the only one problem we found at this software. Everything else are very good.

Pros

Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis.

Cons

It is sometime complicated to gather high volumes of data but this is a marginal use case. Pictures sometime are to heavy to be managed correctly.

Pros

+ cross plattform ( android, ios, windows)
+ best form builder we found on all our tests - we can nearly every customization on our own
+ very stable. We have alreday over 10.000 tasks/tickets completed and only a handful of sync problems
+ we use the api to create tickets and catch all the data in our data warehouse

Cons

- user interface / gui ( app and browser) could be a little better and more flexible

Pros

The software unables me to easily progam interventions for my technicians and report what they did.

Cons

I regret we can't put into order all categories of personnalized column in the reports view.

Pros

easy to set up
freedom to maket your own forms etc
easy to use
also easy to the technicians in the field to make there reporting.
offline available for the technicians.

Cons

there are no cons that at this moment that we are seeing.

Pros

It is very adaptable with options for customization that we can add if our needs should grow.
We have received great technical support and help starting up from the Montreal team.

Cons

When creating a new work order for an existing rural customer , we cannot open or view there location map without the saved dropped pin being re-geolocated to a wrong location.

Pros

+++ Easy to use on the field
+++ Easy to set up and maintain (form builder, user administration, new functionnalities every 6 months, etc)
+++ Real offline mode
+++ Support quality and reactivity

Cons

No cons at this time. Some features could still be improved, but we know Praxedo teams are working on it.

Pros

Web base, easy of use, information live from all my technician. Planification easy and you can see the load of all your technician and switch job easaly

Cons

Possibility to change the hours entered by the technician in automatic entry mode.
But it work Well by manuel entry.

Pros

In our project management and our interventions, Praxedo made a revolution ! End of the papers, end of the pictures sent by mail... From now, everything is centralized and available for everybody. Our customers are pretty happy of personalized reporting and our back office is saving time for the follow-up. Our technicians are happy to be valorized thank to their highest value feed back.

More, the Praxedo team is always avalaible for the problem solving and the developpement of new functions.

Cons

This software has no major issues. The only problem could be that Praxedo has no office in Belgium... But Paris not very far from Bruxelles.

Pros

Praxedo a truly adaptable. The Praxedo team paid a great deal of attention to my project. They configured the solution to my business and processes by simply adjusting a few settings.
Praxedo support is great, responsive and caring, it is very much appreciated!

Cons

Praxedo meets all my requirements so I have nothing to say here.

Pros

The first use is fast and intuitive.
Self made personalized reports.
Easy optimization of the planning due to pre-planning.
Instantaneous acces of interventions reports.
Scenarios sending reports
Natives notifications on technician PDA's.

Cons

automatic advanced statistics
You cannot work with two mobile devices at the same time (phone and tablet)

Pros

Flexibility of form configuration - Simplified and optimized jobs deployment - overall improvment of service quality - improved near real time administrative processing

Cons

Nothing to add. The solution meets the criteria we were looking for. We are looking forward to further anounced development regarding vehicules dispaching.

Pros

The easy use of the application by our employees. Installers on intervention and administrative staff.
The visibility in real time of the intervention and the installer localization.
The tracking of all our interventions and the E File storage on the application.

Cons

Back functionality missing. Unavailability of the system for maintenance.

Pros

Offline usable and quick to adminstrate. We like it!

Cons

No cons at the moment and all is fine...

Pros

Praxedo is au full configurable software and then can follow and fit to our evolution.

Cons

I think Praxedo could progress in customisable Dashboard and personnalised filter administration.

Pros

Lots of search an selection functions, easy to use. Nice to use as database in general and route planning tool. It is self explaining and you can easily link and plan dates on customers and technicians. It saves up a lot of time and offers lots of personal settings.

Cons

We sometimes have some problems with up- or downloading the files. Unfortunately the software sometimes crashes completely. The customer service could be a little faster in our eyes. Often, we get now answer at all...

Pros

ease of use
efficiency
reduction of the number of paper
return on investment

Cons

improve the connexion with our erp system

Pros

Visibility on real-time interventions through the planning interface
The mobile application that makes the intervention reports and the personalized intervention forms more reliable

Cons

I would like to have filling in the automatic addresses in the forms on new addresses for new customers

I would like to be able to assign, as soon as the intervention is created, the logo of the client to customize the intervention form

Pros

I appreciated the professionalism and simplicity of setting up.

Cons

The display of the schedule which is not very legible, it is necessary to be done there

Pros

The way that the service technicians can document the working time and the planning tool (with the map function.

Cons

You cannot work with two mobile devices at the same time , meaning you can document the working time on a smart phone and at the same time write the service report on a tablet.

Pros

I like the way it organizes information. It is easy to read and very helpful for me to include the information in my database.

Cons

I don't really like the way we can't classify the customized fields. It would be useful the way I use praxedo to fill my database.

Pros

Easy to use software, better communication between backoffice employees and field workers, adaptable and configurable intervention reports. Good team with representatives who helped me to set up Praxedo in my company.

Cons

I wish that pictures could be more personnalisable with straight arrows. Maybe next evolution to come...

Pros

I think that the most important is the ability for Praxedo to be programmed easyly and by anyone .
It's also very easy to use on a mobile phone for the technic operators

Cons

It's a little beat hard to create the first page...but some hours later, you can find it easy!

Pros

Its simplicity and the fact that the software is very intuitive.

Cons

Traceability of interventions.
The mobile app makes it easy for our service technicians.
Time stamped and geocoded photos in the intervention reports.

Pros

the generation of processes and checklists is logical and very flexible. Data handling in the customer area (on devices) is secure and transparent. The data management is excellent.

Cons

he access to data elements would have to be more flexible (e.g. photos)
The access/use of material is limited in the process

Pros

One think that I like is that we can customized lot of think on the mobil application.
We can make differents work order for differents work (for example: one for internal work in workshop and one for exteranl work on the field).

Cons

One think that could be better, I think it is for company like us, mechanical copany.
It is very complicated to adapt this application for people who work in a workshop.
It is would be good if Praxedo adapt an work order for workshop work.