4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Praxedo

Praxedo is a powerful, cloud-based Field Service Management software empowering service companies to increase productivity, streamline business processes and improve customer satisfaction. Customers choose Praxedo for its easy-to-use, highly configurable open web platform and mobile app that integrate seamlessly with third-party systems. More than 1,300 field service organizations and 60,000 users use Praxedo daily to optimize scheduling, digitize work orders and track field technicians' activities. Praxedo has been recognized by Gartner since 2016 as a pioneer in field service management software, underscoring its reputation as a reliable and innovative solution. Due to its scalability and unmatched implementation times, Praxedo has become one of the world's top 12 software solutions in Field Service Management and has been included in Gartner's Magic Quadrant for the past 6 consecutive years. Founded in 2005, Praxedo has quickly expanded its operations in North America and Europe. Offices are located in the US, Canada, France, Germany, and Spain and its solution is marketed across more than a dozen countries. Additional features include web scheduling, drag-and-drop functionality, an Excel report generator, a report builder, a contractor portal, a route planning module, messaging services, calendar synchronization, stock management, consumed-item monitoring and more. Users can prepare and dispatch work orders. Collaboration between teams and field personnel is also possible. Praxedo integrates with applications such as Sage 100, Sage Live, Sage X3, Salesforce and Intuit QuickBooks. The solution supports data exchange using web services as well. Praxedo is priced on a per user per month subscription basis, and support is provided via phone, email and an online help desk. Mobile apps are available for Android as well as iOS users.
Praxedo Software - Praxedo activity status
Praxedo Software - Praxedo cockpit
Praxedo video
Praxedo Software - Praxedo activity status - thumbnail
Praxedo Software - Praxedo cockpit - thumbnail

Praxedo pricing

Praxedo does not have a free version but does offer a free trial. Praxedo paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Praxedo

Praxedo Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.5
Customer Support
4.7
5 reviews of 41 View all reviews
Baptiste
Baptiste
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2019

Ease of use and ever more available teams

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

Pros

+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground

Cons

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Robert
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/12/2019

Efficient and Reliable

Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems.

Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use.

Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.

Pros

- Pay per field service account
- No further Computer Software needed
- Compatible with every Android or IOS Device
- Straight and helpfull support
-

Cons

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Martin
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 28/03/2018

Easy to use, to change/add individiual features

Pros

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Ali
Ali
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2018

Flexible Power

Modern planification and report tool.
Increased treatment capacity

Pros

Instantaneous acces of interventions reports.
Natives notifications on technician PDA's.
Easy optimization of the planning due to pre-planning and cartography.
Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
Self made personalized reports.
Personalized supply support and global activity reports.

Cons

Non-attendance of :
reccurence billing,
automatic advanced statistics
personalisation of scripts based on the customer

Michael
Michael
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 7/07/2020

Digital transformation : the contribution of Praxedo

The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.

Pros

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization.
No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo.
And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

Cons

The use of the article is quiet hard when the database is large.

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