About Waystar

Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, coverage detection and claims management. Waystar uses machine learning algorithms to predict claim denials and sends workable denials to the assigned workgroup. It automates the prediction of revenue leakage as well. Users can manage contracts through a centralized repository. Real-time contract loading and modeling is also offered. Reports can be generated to assess payer contract performance and other key performance indicators at the enterprise level. Waystar integrates payment processing across the hospital information system, performance management system and electronic medical records system. It offers features such as on-the-fly editing and the ability to automatically split remits among various providers. It also provides an automated patient payment workflow. The solution is available on a monthly subscription basis and support is available via phone.
Waystar Software - Charge integrity
Waystar Software - Claims management
Waystar Software - Payer payment
Waystar Software - Contract management
Waystar Software - Denial management
Waystar Software - Patient payment
Waystar Software - Charge integrity - thumbnail
Waystar Software - Claims management - thumbnail
Waystar Software - Payer payment - thumbnail
Waystar Software - Contract management - thumbnail
Waystar Software - Denial management - thumbnail
Waystar Software - Patient payment - thumbnail

Waystar pricing

Waystar does not have a free version.

Pricing Details:
Please contact Waystar for pricing details.
Free Version:
No
Free trial:
N/A

Alternatives to Waystar

athenaOne

athenahealth, recently ranked #1 by 2022 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and...

TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a...

OpenPM

OpenPM is a cloud-based solution designed to help medical organizations manage billing, accounting, patient records and...

bestPT

BestPT by BILLING DYNAMIX, LLC is a cloud-based ONC-certified practice management solution designed for physical...

MedClarity

MedClarity is Medusind's cloud-based practice management solution suitable for practices of any specialty and any size....

Euclid

Euclid is a medical management solution that helps hospitals and healthcare providers streamline various clinical...

Waystar Reviews

Feature rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.4
Customer Support
4.3
5 reviews of 132 View all reviews
Cyrena A.
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/01/2018

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Donna H.
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 27/05/2022

Waystar

Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate.
I've used Ability and Waystar is much easier to navigate.

Pros

Waystar is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate.

Cons

They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to Waystar and make changes to the claim without it electronically going to a payor. (IV home health claims).
Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues.

Paul R.
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
1

2
Reviewed on 31/05/2022

Some great features, but poor integration and support

Customer service has been mostly okay, but with a few significant failures. The integration of eSolutions was a flop.

Pros

Claim submission and scrubbing are great.

Cons

Integration is only partial, requiring me to switch interfaces between claims, remittances, and eligibility.

Gina K.
  • Industry: Medical Practice
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 4/03/2022

Waystar Customer Service / Value for the money

Pros

You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward.

Cons

Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time.

Sharon H.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/06/2022

A Product of Exceptional Quality

Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

Pros

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

Cons

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

Related categories