About Waystar












Waystar pricing
Waystar does not have a free version.
Alternatives to Waystar
Waystar Reviews
Feature rating

- Industry: Hospital & Health Care
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Using Navicure for the 1st time was fairly easy.
Easier way to find the reason of the rejected and denied claims daily.
Pros
Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.
Cons
Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.
- Industry: Hospital & Health Care
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Waystar
Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate.
I've used Ability and Waystar is much easier to navigate.
Pros
Waystar is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate.
Cons
They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to Waystar and make changes to the claim without it electronically going to a payor. (IV home health claims).
Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Some great features, but poor integration and support
Customer service has been mostly okay, but with a few significant failures. The integration of eSolutions was a flop.
Pros
Claim submission and scrubbing are great.
Cons
Integration is only partial, requiring me to switch interfaces between claims, remittances, and eligibility.
- Industry: Medical Practice
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Waystar Customer Service / Value for the money
Pros
You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward.
Cons
Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time.
- Industry: Mental Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
A Product of Exceptional Quality
Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.
Pros
The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.
Cons
The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.