--- description: Review of Waystar Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Waystar | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Claims Processing Software](/directory/4761/claims-processing-software/software) > [Waystar](/software/70093/zirmed-hospital) # Waystar Canonical: https://www.softwareadvice.co.nz/software/70093/zirmed-hospital Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/70093/zirmed-hospital?page=2) > Waystar offers a comprehensive and advanced Healthcare Revenue Cycle Management Solution. The core of the platform is designed to help healthcare providers simplify their payment processes, optimize financial performance, and enhance patient care. Waystar can support a wide range of provider types, such as physician and specialty practices, ambulatory surgery centers, clinical laboratories, durable medical equipment suppliers, federally qualified health centers, home health and hospice agencies, skilled nursing facilities, health systems, and children's hospitals. Waystar's suite of solutions covers the entire revenue cycle. The platform provides a seamless and effortless revenue management experience, using cutting-edge AI and automation to ensure quick, accurate, and efficient payment processing for organizations of all sizes and types. With a focus on versatility and technology innovation, Waystar's unified database offers more accurate analytics to transform healthcare payments. The platform is equipped with various modules to cater to different stages of the revenue cycle, such as Financial Clearance, Revenue Capture, Claim and Payer Payment Management, Denial Prevention and Recovery, and Analytics and Reporting. Clients can benefit from features like Eligibility Verification, Charge Integrity, Patient Estimation, and advanced solutions like Claim Attachments, Appeal Management, and Payment Reimbursement. For claim and payer payment management, Waystar provides claim monitoring, Medicare management, payer reimbursement, remittance and deposit management, EOB conversion, and patient reimbursement. The platform further enables denial prevention and recovery, as well as advanced analytics and reporting. Waystar's platform is designed to meet the needs of healthcare financial leaders, revenue cycle management teams, and patients. The platform's automation empowers providers to focus on high-value efforts and apply the human touch where it matters most - in caring for their patients and communities. Healthcare organizations can gain better financial visibility, speed up payments, increase revenue, improve productivity, and achieve greater success with Waystar. Through intuitive workflows and actionable financial insights, Waystar streamlines revenue processes and helps organizations collect revenue efficiently. The platform's award-winning support team ensures that organizations receive the necessary guidance and assistance to keep their revenue cycle functioning smoothly. With positive client testimonials highlighting the effectiveness of Waystar's solutions and the significant cost savings and operational improvements experienced by partnering organizations, it's evident that Waystar stands out as a reliable and innovative platform in the healthcare revenue management space. > > Verdict: Rated **4.4/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 207 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Waystar - **Location**: Louisville, US - **Founded**: 1999 ## Commercial Context - **Pricing Details**: Waystar does not publicly publish pricing information. Request a free demo through their site directly for a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting Integration - Appointment Scheduling - Audit Management - Billing & Invoicing - Case Management - Charting - Claims Adjuster Management - Claims Management - Claims Scrubbing - Claims Tracking - Co-Pay & Deductible Tracking - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer History - Customer Management - Customisable Reports - Data Verification - Denial Management ## Integrations (14 total) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - Residex - Sunwave - TELCOR RCM - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Claims Processing Software](https://www.softwareadvice.co.nz/directory/4761/claims-processing-software/software) ## Related Categories - [Claims Processing Software](https://www.softwareadvice.co.nz/directory/4761/claims-processing-software/software) - [Nephrology EMR Software](https://www.softwareadvice.co.nz/directory/451/nephrology/software) - [Community & Federally Qualified Health Center Software](https://www.softwareadvice.co.nz/directory/3/community-health-center-software/software) - [Medical Billing Services Software](https://www.softwareadvice.co.nz/directory/3902/medical-billing-services/software) - [Therapy Software](https://www.softwareadvice.co.nz/directory/3729/therapy/software) ## Alternatives 1. [CharmHealth](https://www.softwareadvice.co.nz/software/2974/charmehr) — 4.2/5 (151 reviews) 2. [Tebra](https://www.softwareadvice.co.nz/software/1329/kareo-billing) — 3.9/5 (1365 reviews) 3. [athenaOne](https://www.softwareadvice.co.nz/software/1106/athenacollector-athenaclinicals) — 3.8/5 (910 reviews) 4. [RXNT](https://www.softwareadvice.co.nz/software/26627/rxnt-emr) — 4.3/5 (498 reviews) 5. [EZClaim](https://www.softwareadvice.co.nz/software/7094/ezclaim) — 4.5/5 (128 reviews) ## Reviews ### "Best Clearinghouse\!" — 5.0/5 > **Kristin** | *15 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Waystar is the best clearinghouse\! I have been using them for 15 years and couldn't be happier. They have great customer support. They identify in the claim when there is a rejection what the issue is. You can pull copies of submitted claims. Pull EOBs. I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company\! > > **Cons**: The biggest issue I have is that they archive claims and remits after 2 years. With the world of audits and takebacks it would be nice to be able to get older items. ----- ### "Waystar - definitely not a Star" — 4.0/5 > **Dawn** | *1 December 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. > > **Cons**: Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. > > Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. ----- ### "Waystar" — 3.0/5 > **Altrina** | *26 July 2019* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I love the dashboard, and rejected claim dashboard. I can make corrects and resubmit claims directly through waystar. it shows all the history. we can verify most insurances including medicare on waystar. > > **Cons**: it take to long to receive the same/similar information back from medciare. other programs that I have used in the past the information comes back instantly. I don't think I have ever been able to get he information in under 5 minutes on waystar. also there has been many time the same/similar function was not working. I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options. ----- ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" — 1.0/5 > **Betty** | *5 March 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. > > **Cons**: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. > > Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. ----- ### "Functional, easy-to-use software" — 5.0/5 > **Jeanne** | *20 September 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR > > **Cons**: New features and functions that are added require additional fees. > > Consistent product with results. New features added regularly ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/70093/zirmed-hospital?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/70093/zirmed-hospital) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data