About Balto

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues. Balto listens to phone calls, and then live on-call, it tells the rep what to say next. It standardizes messaging trends by managing scripts and detecting missed conversation elements such as pains, concerns and objections. The solution automatically detects caller-side questions and provides real-time resolution to the agent. In addition, it triggers discovery questions for agents to further probe client challenges. Balto fosters soft skills such as active listening, empathy, de-escalation and rapport building by alerting agents when required. It also detects non-compliant language, offers an immediate fix and automates call quality analysis. The solution is available on a subscription basis and support is provided via phone, email and an online ticketing system.
Balto Software - Coaching For Agents
Balto Software - Data For Managers
Balto Software - Coaching For Agents
Balto Software - Smart Checklist
Balto Software - Dynamic Prompts
Balto Software - Real-Time Notifications
Balto Software - Coaching For Agents - thumbnail
Balto Software - Data For Managers - thumbnail
Balto Software - Coaching For Agents - thumbnail
Balto Software - Smart Checklist - thumbnail
Balto Software - Dynamic Prompts - thumbnail
Balto Software - Real-Time Notifications - thumbnail

Balto pricing

Balto does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Balto

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...

LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers...

Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...
Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions...

Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate...

Balto Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
3 reviews of 3 View all reviews
Verified Reviewer
  • Industry: Venture Capital & Private Equity
  • Company size: 11-50 Employees
  • Used Other for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/04/2019

Wow! Balto really helped us get sales people up to speed fast

Pros

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Cons

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Brandon T.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/01/2019

Real Time vs Post Call Superiority

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Pros

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Cons

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 21/07/2019

Closing Sales in a Flash!

Pros

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Cons

Still eager to find the right CRM platform to sync up with this.

Related categories