Balto does not have a free version but does offer a free trial.
Salesforce Service Cloud
- Industry: Venture Capital & Private Equity
- Company size: 11-50 Employees
- Used Other for 6-12 months
Wow! Balto really helped us get sales people up to speed fast
Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time
Haven't run into any huge issues yet. Awaiting a few features but they are being built!
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
Real Time vs Post Call Superiority
Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.
The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!
The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Weekly for 1-5 months
Closing Sales in a Flash!
It's been paramount in helping get our newest hire up to speed effectively and efficiently.
Still eager to find the right CRM platform to sync up with this.