---
description: Review of ChatShield Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ChatShield | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Compliance Software](/directory/4363/compliance/software) > [ChatShield](/software/693823/ChatShield)

# ChatShield

Canonical: https://www.softwareadvice.co.nz/software/693823/ChatShield

> ChatShield is a compliance monitoring platform designed to analyze customer support conversations for potential liability, privacy, and regulatory risks. It connects to workspaces such as Intercom and Zendesk to provide automated oversight of customer interactions. This platform is useful for businesses using AI-powered customer support tools that need to maintain compliance, especially those under regulatory frameworks such as the EU AI Act.

ChatShield monitors conversations across various channels, including email, WhatsApp, live chat, and AI agents. It uses artificial intelligence to analyze completed conversations against predefined risk categories, identifying issues such as false refund promises, sensitive financial advice, missing AI disclosures, and exposed personally identifiable information. The system assigns severity levels to detected risks and offers a centralized dashboard for reviewing flagged conversations with exact quotes and context. It also generates exportable PDF audit logs for compliance documentation.

ChatShield connects to existing support platforms through secure OAuth authentication without requiring changes to chatbots or workflows. It employs encrypted transmission and data minimization practices to protect conversation data. The platform operates on a subscription model with unlimited conversation analysis and includes email support for technical assistance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ChatShield

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: ChatShield provides AI-powered workspace compliance monitoring for businesses using Intercom or Zendesk. Monitor customer conversations across your workspace and identify potential privacy, policy, AI, financial, medical, and liability risks.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: United States

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Compliance Software](https://www.softwareadvice.co.nz/directory/4363/compliance/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/693823/ChatShield)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/693823-ChatShield/> |
| en-AU | <https://www.softwareadvice.com.au/software/693823/ChatShield> |
| en-GB | <https://www.softwareadvice.co.uk/software/693823/ChatShield> |
| en-IE | <https://www.softwareadvice.ie/software/693823/ChatShield> |
| en-NZ | <https://www.softwareadvice.co.nz/software/693823/ChatShield> |

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