---
description: Review of Go1Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Go1Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Go1Desk](/software/693077/Go1Desk)

# Go1Desk

Canonical: https://www.softwareadvice.co.nz/software/693077/Go1Desk

> If you're running a small service business, you already know the pain of juggling a helpdesk tool, a separate ticketing system for internal IT requests, and yet another app for tracking customers and deals. Go1Desk was built to put all of that in one place, so your team stops context-switching between logins just to answer one customer.

Every support ticket and internal IT request lands in the same shared queue, viewable as a simple list or a Kanban board depending on how your team likes to work. You can filter by team, priority, or status, and every ticket keeps a full activity feed of replies, internal notes, and status changes, so nothing gets lost in someone's inbox. Internal notes are visually distinct from customer replies, so there's no risk of an internal comment accidentally going out to a customer.

Underneath the ticketing, Go1Desk includes a lightweight CRM: every ticket links back to a real contact and company record automatically, so the next time that customer reaches out, your team already has the full history in front of them. A visual deals pipeline tracks opportunities from first contact through to won or lost, with a searchable contact picker instead of a plain dropdown.

Go1Desk is ideal for small service teams (typically 1 to 50 people) who need customer support, internal IT, and light CRM functionality without paying for three separate tools or forcing a heavyweight enterprise platform onto a small team. It's not the right fit if you need live chat as your primary channel, AI-drafted replies, enterprise SSO/SAML, or a large third-party integration marketplace -- Go1Desk is deliberately focused rather than trying to be everything.

Getting started takes minutes: email-to-ticket works instantly with no DNS changes required, and a WhatsApp Business number can be connected using your own free Meta developer account, at no extra cost on any plan. Support is available by email, and the team responds directly rather than routing you through a tiered support queue.

Go1Desk is free forever for one seat, with paid plans starting at $8 per seat per month as your team grows, and every plan includes role-based access control enforced at the database level, not just hidden in the interface.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Go1Desk

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Go1Desk is priced per seat, with four tiers: Free, Starter, Growth, and Suite. Free is $0/month, forever, for one seat, with no credit card required and no time limit. Starter is $8/seat/month (or less when billed annually) and adds team routing, per-team SLAs, and canned reply shortcuts. Growth is $16/seat/month and adds the CRM, deals pipeline, custom fields, and custom analytics dashboards. Suite starts at $28/seat/month and adds call logging, child tickets across teams, full audit history, and priority support, with custom routing-address allowances available by talking to sales. Annual billing saves about 17% compared to paying monthly. Adding a paid plan starts with a 30-day free trial; the Free plan itself never expires and needs no payment method.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Customizable Fields
- Email to Case
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Queue Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3487 reviews)
3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)
4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/693077/Go1Desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/693077-Go1Desk/> |
| en-AU | <https://www.softwareadvice.com.au/software/693077/Go1Desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/693077/Go1Desk> |
| en-IE | <https://www.softwareadvice.ie/software/693077/Go1Desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/693077/Go1Desk> |

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