---
description: Review of Ticketping Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ticketping | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Ticketping](/software/692852/Ticketping)

# Ticketping

Canonical: https://www.softwareadvice.co.nz/software/692852/Ticketping

> Ticketping is a cloud-based helpdesk solution built for small to mid-size businesses and startups that use Slack as their primary collaboration tool. It brings customer support tickets from live chat widgets, email, and API form submissions directly into Slack threads, so agents never need to leave Slack to manage and resolve issues.

Core features include structured ticket threads with ownership, status, and priority tracking; AI-suggested and automated replies for routine questions; and automatic human handoff when a question requires agent judgment. A live chat widget lets website visitors message support teams instantly, while email routing sends incoming support emails straight into Slack. A web dashboard allows teams to track tickets, manage members, configure integrations, and monitor performance.

Ticketping suits lean support teams where engineers, product managers, and founders also participate in customer support. Cross-functional team members can join ticket threads with full context without forwarding emails. The structured ticketing layer scales alongside growing teams and customer bases.

Support options available to users include the web dashboard and Slack-native workflows for day-to-day management. Deployment is cloud-based and browser-accessible, with Slack integration required.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Ticketping

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: United States

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/692852/Ticketping)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/692852-Ticketping/> |
| en-AU | <https://www.softwareadvice.com.au/software/692852/Ticketping> |
| en-GB | <https://www.softwareadvice.co.uk/software/692852/Ticketping> |
| en-IE | <https://www.softwareadvice.ie/software/692852/Ticketping> |
| en-NZ | <https://www.softwareadvice.co.nz/software/692852/Ticketping> |

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