---
description: Review of Text Analytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Text Analytics | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Text Analytics](/software/692522/Text-Analytics)

# Text Analytics

Canonical: https://www.softwareadvice.co.nz/software/692522/Text-Analytics

> Text Analytics is a cloud-based solution designed for mid-size to enterprise contact centers and customer experience teams. It helps businesses analyze customer interactions across voice, chat, and email channels to identify trends, sentiment, and areas for improvement. Text Analytics supports industries such as retail, financial services, healthcare, and telecommunications. Core features include sentiment analysis, keyword tracking, topic categorization, and automated reporting, which help teams monitor customer satisfaction and agent performance without manual review of every interaction. Managers can use dashboards to view trends over time and flag issues that need attention. The software integrates with common contact center platforms to pull in interaction data automatically. Small and large teams alike can benefit from the automated categorization feature, which reduces the time spent sorting through large volumes of customer feedback. Support is available via email, phone, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Multi-Channel Distribution
- Reporting/Analytics
- Survey Builder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/692522/Text-Analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/692522-Text-Analytics/> |
| en-AU | <https://www.softwareadvice.com.au/software/692522/Text-Analytics> |
| en-GB | <https://www.softwareadvice.co.uk/software/692522/Text-Analytics> |
| en-IE | <https://www.softwareadvice.ie/software/692522/Text-Analytics> |
| en-NZ | <https://www.softwareadvice.co.nz/software/692522/Text-Analytics> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Text Analytics","description":"Text Analytics is a cloud-based solution designed for mid-size to enterprise contact centers and customer experience teams. It helps businesses analyze customer interactions across voice, chat, and email channels to identify trends, sentiment, and areas for improvement. Text Analytics supports industries such as retail, financial services, healthcare, and telecommunications. Core features include sentiment analysis, keyword tracking, topic categorization, and automated reporting, which help teams monitor customer satisfaction and agent performance without manual review of every interaction. Managers can use dashboards to view trends over time and flag issues that need attention. The software integrates with common contact center platforms to pull in interaction data automatically. Small and large teams alike can benefit from the automated categorization feature, which reduces the time spent sorting through large volumes of customer feedback. Support is available via email, phone, and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c196ca37-76e4-478d-b6dc-c1d00aafaa59.png","url":"https://www.softwareadvice.co.nz/software/692522/Text-Analytics","@id":"https://www.softwareadvice.co.nz/software/692522/Text-Analytics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.nz/software/692522/Text-Analytics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Market Research Software","position":2,"item":"/directory/4222/market-research/software","@type":"ListItem"},{"name":"Text Analytics","position":3,"item":"/software/692522/Text-Analytics","@type":"ListItem"}]}]}
</script>