---
description: Review of ForwardChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ForwardChat | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [ForwardChat](/software/672711/ForwardChat)

# ForwardChat

Canonical: https://www.softwareadvice.co.nz/software/672711/ForwardChat

> ForwardChat is a cloud-based WhatsApp customer service automation platform built for Malaysian small and medium-sized businesses across retail, e-commerce, and service industries. ForwardChat helps teams manage customer conversations, automate replies, and handle inquiries from a shared inbox without switching between devices or accounts. Core features include automated message responses, contact tagging, broadcast messaging, and a multi-agent shared inbox that lets multiple staff members handle WhatsApp chats simultaneously. These tools help businesses respond to customers faster and keep conversations organized. The platform is deployed via the cloud, so no installation is required. Businesses can get support through a knowledge base, live chat, and email assistance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Forward Genix

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, English, Malay
- **Available Countries**: Malaysia

## Features

- AI Survey Builder
- Adaptive Follow-Up
- Conversational AI Interviewer
- Multimedia Support
- Sentiment Analysis
- Voice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/672711/ForwardChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/672711-ForwardChat/> |
| en-AU | <https://www.softwareadvice.com.au/software/672711/ForwardChat> |
| en-GB | <https://www.softwareadvice.co.uk/software/672711/ForwardChat> |
| en-IE | <https://www.softwareadvice.ie/software/672711/ForwardChat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/672711/ForwardChat> |

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