--- description: Review of respond.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: respond.io | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [respond.io](/software/66713/rocketbots1) # respond.io Canonical: https://www.softwareadvice.co.nz/software/66713/rocketbots1 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/66713/rocketbots1?page=2) > Respond.io is customer conversation platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows. Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. > > Verdict: Rated **4.6/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 60 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: respond.io - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Contact Management - Email Management - File Sharing - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Support Ticket Management ## Integrations (11 total) - ActiveCampaign - Google Sheets - HubSpot CRM - Instagram - Messenger - Pipedrive - Slack - Telegram - Viber - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) ## Reviews ### "Effortless WhatsApp Integration" — 5.0/5 > **Noel** | *18 December 2025* | Sports | Recommendation rating: 9.0/10 > > **Pros**: Easy for all employees/team members to hop in and manage our whatsapp inbox. We use it to communicate with existing clients in our gym/coaching facility. > > **Cons**: I didnt really find anything that I disliked. They've constantly added new features every few months, with the recent AI agent being my favourite. > > Easy to use, I've gotten support when needed on setting up workflows for messaging - their support team is also very knowledgeable. Pricing is comparable to other kinds of platforms who also try to do the same thing. ----- ### "An Indispensable Tool for Streamlined Communication" — 5.0/5 > **Stefan** | *16 September 2025* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. > > **Cons**: The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. > > My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. ----- ### "Good product, poor support" — 1.0/5 > **Joel** | *13 March 2026* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: It's a good platform with a lot of useful features. The AI Agents are more effective than many of the competitors we tried. > > **Cons**: We lost 3 months trying set it up due to integration failures on calling. Respond.io support is managed by a team inbox of nameless people. There is little ownership off issues or proactivity. After 3 months of back and forth with the telco provider and Respond, we finally got a fix. We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit. > > Sadly a very poor experience, even though it's a good product. It cost us months to set up, and a vast amount of wasted time in the process, whilst they refused to pause or refund billing during the time. ----- ### "Using respond.io on a daily basis." — 5.0/5 > **Luis** | *7 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I think what we liked most about respond.io is that we can gather all of our messages with our clients into one platform that lets us control, how we talk to one another, and even how we can leave notes about some chats so that others can follow up on. > > **Cons**: Sometimes there is a bit of delay with the messages being sent from ourside, but it clears up with a minute. > > I would say that it has been a really pleasant and fullfiling experience using respond.io to work. Being able to manage not only one, but numerous chats at a time, saves us a lot of effort. ----- ### "A Game-Changer for WISP Client Support" — 5.0/5 > **Stef** | *16 September 2025* | Internet | Recommendation rating: 9.0/10 > > **Pros**: The ability to unify all client communication channels in one place. Respond.io makes it effortless for our support team to manage WhatsApp, email, and other platforms without jumping between apps. This centralization, combined with automation, has drastically improved response times and client satisfaction. > > **Cons**: The platform is powerful, but it can feel a bit overwhelming at first because of all the features and settings. It takes some time to learn and customize everything for your workflows. That said, once set up, it runs smoothly and delivers real value. > > Respond.io has transformed our client support at TCS WiFi. It centralizes all customer communication into one platform, making our responses faster, more organized, and professional. The automation and integrations save our team time, while clients enjoy seamless, real-time support. For a WISP handling high volumes of customer queries, Respond.io is an absolute game-changer. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/66713/rocketbots1?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/66713/rocketbots1) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data