--- description: Review of Cekat.AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cekat.AI | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Cekat.AI](/software/666858/Cekat-AI) # Cekat.AI Canonical: https://www.softwareadvice.co.nz/software/666858/Cekat-AI Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/666858/Cekat-AI?page=2) > Cekat.AI is an AI-powered revenue platform built for businesses that live in conversations. WhatsApp, Instagram DM, live chat, email. Cekat connects every channel into one system so no lead falls through the gaps. Most businesses lose revenue between conversations. A lead comes in at 11pm and nobody responds until morning. A follow-up gets forgotten. A repeat purchase never gets triggered. Cekat closes every one of those gaps automatically. AI Agents, 24/7 The Frontline Agent qualifies and responds to leads around the clock across all connected channels. It answers questions, collects customer information, books appointments, and escalates to human agents when needed. Every interaction is logged automatically into Cekat CRM. CRM Built for Chat-First Businesses Fully customizable and designed around how sales and support actually work. Track leads, manage pipelines, assign conversations to team members, and get full visibility across every customer touchpoint. Flexible enough to match any workflow without custom development. Marketing With Real Attribution Cekat Marketing connects directly to Meta CAPI, giving businesses accurate attribution between ad spend and closed deals. Run targeted broadcast campaigns to segmented contact lists with built-in compliance. Automation That Runs the Pipeline Build automation flows for routing, labeling, follow-ups, reminders, and re-engagement. No coding required. Triggers run on incoming messages, CRM status changes, or scheduled time intervals. Proven Results Across 3,000+ Businesses across Asia in healthcare, retail, education, F\&B, Tour\&Travel, and more. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teknologi Cekat Indonesia ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Subscription-based pricing. Plans vary by conversation volume and features. Contact us for a quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Indonesian - **Available Countries**: Indonesia, Malaysia, Singapore, South Korea, United Arab Emirates ## Features - API - Agentic Task Execution - Automated Ticket Resolution - Autonomous Task Execution - CRM Integration - Contact Management - Conversational AI - Dashboard - Escalation Handling - Human-in-the-loop (HITL) - Inquiry Routing - Interaction Tracking - Knowledge Base Management - Knowledge Base Utilization - Lead Management - Multilingual Support - Natural Language Processing - Proactive Chat - Proactive Customer Outreach - Third-Party Integration ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Related Categories - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) - [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software) ## Reviews ### "One dashboard instead of five tabs" — 5.0/5 > **Syeila** | *18 September 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: All business activities, from customer conversations and lead data to team performance, can be monitored and managed through a single centralized Cekat.AI dashboard. This eliminates the need to switch between platforms, simplifies data-driven decision-making, and provides full visibility over the entire business operation in one organized view. > > **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track. > > The impact on lead conversion has been strong and noticeable. That said, there's still room to grow, especially around customization options for more regulated industries like ours. ----- ### "Simple and Useful AI Automation" — 5.0/5 > **Rosa Dwi** | *16 September 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: It's the overall simplicity that I like most. From training the AI to managing conversations through the dashboard, everything feels straightforward and easy to operate. > > **Cons**: Reporting could be deeper I’d like to see more detailed analytics and insights to better understand performance. > > Reducing missed opportunities It helps make sure leads receive timely responses and follow-ups, which reduces the chances of losing potential sales. ----- ### "A Practical Tool for Sales Teams" — 5.0/5 > **Verified Reviewer** | *17 September 2026* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: With the AI Agent, businesses can handle thousands of customer conversations simultaneously without adding staff. This scalability allows for more cost-efficient business growth, as customer service workload scales automatically with customer volume, rather than depending on how many employees need to be hired. > > **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track. > > Order accuracy and speed improved significantly after implementation. There was some setup effort upfront, but the long-term payoff has made it absolutely worth the initial investment. ----- ### "Cut out repeat question load without hiring" — 5.0/5 > **Aksel** | *11 September 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Repetitive FAQ are now fully handled by Ay. No Code Set Up. Auyomated Ordering through WhatsApp. Consistent follow-up on and AI can understand context. > > **Cons**: Occasionally the Ai needs A nudge to understand very Niche or ambiguous customer phrasing. Need More documentation products. > > Significantly reduce team burnout and responden Times without needing to add headcount. Turned chat inbox to trackable sales Pipeline. ----- ### "Helps the Team Work More Efficiently" — 5.0/5 > **Jihan** | *29 September 2026* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Every incoming lead is instantly analyzed and qualified by AI based on predefined business criteria. Potential leads are then followed up automatically without waiting for manual intervention, making the entire process faster and more efficient, ensuring no potential customer is missed or left without a timely response. > > **Cons**: Some of the more advanced features assume a bit more technical comfort than expected, which can be a small learning curve for team members who aren't naturally tech-savvy. > > Our sales pipeline used to live in scattered chats. Now everything is organized, trackable, and easy to manage, making forecasting and follow-ups far more reliable. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/666858/Cekat-AI?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/666858/Cekat-AI) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data