--- description: Review of Aline Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aline | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Ecommerce CRM Software](/directory/3634/ecommerce/software) > [Aline](/software/66649/Aline) # Aline Canonical: https://www.softwareadvice.co.nz/software/66649/Aline Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/66649/Aline?page=2) > Aline is an integrated system purpose-built for senior living that connects residents, families, staff, and executives on one simple-to-use platform. Customizable to facilitate your processes and workflows, Aline enables higher profitability through revenue growth, productivity gains, and elevated resident and staff experiences. The complete Aline suite includes sales and marketing, contact center, leasing and billing, payments, resident care and medications, accounting, quality, and business intelligence. Aline maximizes revenue potential through many robust features that address the demands of today’s operator: • Optimize and outperform through actionable data and predictive analytics. • Maximize market opportunity and occupancy though prioritized, actionable prospect insights. • Deliver better resident experiences through real-time care information and purposeful engagement. • Improve profitability and staff retention through higher efficiency and job simplification. • Capitalize on earnings opportunities through higher revenue capture. Aline solutions connect with one data model, ensuring that your decisions are based on verified real-time trends and performance indicators. Performance data can be visualized in various formats from executive dashboards to leaderboards and trend graphs, all with quick drill-down to details for deeper analysis. One real-time data source gives you the visibility to be proactive and drive success. An Aline partnership includes on-demand and in-person training, and dedicated onboarding and customer success teams who work with you to ensure you receive maximum results. Manage the complete resident lifecycle and community operations in one solution designed to outperform in senior living. > > Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 12 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aline - **Location**: Greenwood Village, US - **Founded**: 2011 ## Commercial Context - **Pricing Details**: Contact Aline for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Assessment Management - Audience Targeting - Billing & Invoicing - CNA Tracking - CRM - Calendar Management - Calendar/Reminder System - Call Logging - Campaign Management - Care Plan Management - Charting ## Integrations (33 total) - Act-On - ActiveCampaign - ActiveDEMAND - CTM - CallRail - Caremerge - Docusign - Eldermark - G5 - Gmail - Google Calendar - Google Maps - GuardianRx - HubSpot Marketing Hub - LifeLoop ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Ecommerce CRM Software](https://www.softwareadvice.co.nz/directory/3634/ecommerce/software) ## Related Categories - [Ecommerce CRM Software](https://www.softwareadvice.co.nz/directory/3634/ecommerce/software) - [Assisted Living Software](https://www.softwareadvice.co.nz/directory/3950/assisted-living/software) - [CRM Apps](https://www.softwareadvice.co.nz/directory/1491/mobile-crm/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Healthcare CRM Software](https://www.softwareadvice.co.nz/directory/393/healthcare-crm/software) ## Alternatives 1. [ECP](https://www.softwareadvice.co.nz/software/448947/ecp-ehr) — 4.6/5 (172 reviews) 2. [EHR for Senior Living](https://www.softwareadvice.co.nz/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews) 3. [Eldermark](https://www.softwareadvice.co.nz/software/344899/eldermark) — 4.6/5 (37 reviews) 4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5296 reviews) 5. [Therap](https://www.softwareadvice.co.nz/software/467875/Therap) — 4.7/5 (93 reviews) ## Reviews ### "Great System Flow -- Improved Sales" — 5.0/5 > **Verified Reviewer** | *12 March 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: "Forces" you to schedule follow up and keeps the sales process moving. Was easy to learn and easy to use. Web based so you can work from anywhere. > > **Cons**: There are many standard reports, but running custom reports is a bit cumbersome. > > My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased. ----- ### "New Reporting Features are Appreciated/Needed" — 5.0/5 > **Paula** | *29 July 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I truly appreciate the added reports that Aline has brought to us from the merge with Enquire. The ease of use on the reporting. I am able to get a quick snapshot of traffic, follow up activity, lead to speed, tour to occupancy. All important to our Team. I do a weekly management level report and share the stats from the reports weekly. > > **Cons**: Occasionally, response time for an issue a community is having is lengthy. > > Since the merge it has been very good. I appreciate the new features, training that is offered to our new staff, plus my continued training. I value the ability to gather information very quickly to share with our management team. ----- ### "Enquire" — 3.0/5 > **Lindsy** | *23 November 2023* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It is vital to track activities, schedule upcoming tasks, and keep track of the correspondence that occurs with a prospect. > > **Cons**: Some of the navigation is difficult, I feel like things are clunky and it be more streamlined. ----- ### "Inquire CRM: A powerful tool to effectively manage your customer relationship" — 5.0/5 > **Sidiki** | *20 March 2023* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Inquire CRM is an extremely powerful customer relationship management tool that offers a wide range of features to improve business productivity. Here are some of the key benefits I have identified when using this software:Centralized customer relationship management: Inquire CRM allows all customer information to be stored and managed in one place, allowing you to better understand each customer's needs and personalize interactions with them.Automation of tasks: Inquire CRM offers automation of tasks, such as managing emails, scheduling appointments and creating reports, which saves time and focuses on higher value tasks .Sales Tracking: Inquire CRM tracks the entire sales cycle, from lead generation to closing the sale, helping to better understand the sales process and optimize results.Personalization: Inquire CRM offers advanced personalization features that allow businesses to personalize interactions with each customer based on their specific needs.Reporting and Analytics: Inquire CRM offers advanced reporting capabilities, allowing businesses to measure and analyze their performance and optimize their sales strategy.Overall, Inquire CRM is an excellent CRM tool that offers a wide range of features to improve business productivity and results. I highly recommend it to all companies looking to improve their customer relationship. > > **Cons**: Although the Inquire CRM software has many useful features for customer relationship management, I have also identified a few drawbacks that can hinder its use. Here are some of the negative points that I noticed during my use of the software:High cost: The cost of Inquire CRM is quite high, which can be a barrier for small businesses looking to reduce their expenses.Steep learning curve: Learning how to use Inquire CRM can take some time due to its steep learning curve and the complexity of some features.Limited customization: Although Inquire CRM offers advanced customization features, it can be difficult to fully customize the user interface to meet the specific needs of each business.Limited Customer Support: Customer support can be limited and difficult to obtain, which can be problematic if you have a problem or need technical assistance.Limited integration with other tools: Inquire CRM's integration with other tools may be limited, which can be a drawback for companies that already use third-party tools for their CRM.Overall, Inquire CRM can be a useful tool for CRM, but there are also downsides to consider before deciding to use it. Businesses should carefully consider their needs and budget before deciding to invest in this software. > > Inquire CRM is a very complete and powerful customer relationship management tool, which offers a wide variety of features to help companies manage their interactions with customers effectively. The software helps store and manage all customer information in one place, automate tasks, track the full sales cycle, personalize interactions with each customer, and generate detailed reports and analytics.Although the cost of Inquire CRM may be a barrier for some businesses, its wide range of features makes it a powerful and effective customer relationship management tool. The ability to customize the user interface to meet the specific needs of each business is a major advantage, as is the ease with which the software can be integrated with other tools.Although the learning curve for Inquire CRM can be steep for some users, its use can be quickly mastered with the proper training. Customer support, though limited, may be sufficient for most businesses, and the availability of online documentation can also help users troubleshoot issues.Overall, Inquire CRM is a great customer relationship management tool for businesses of all sizes and in all industries. The software's advanced features, coupled with its ease of use, make it a solid choice for companies looking to improve their customer relationship management and increase their productivity. ----- ### "Easy Peasy" — 5.0/5 > **John** | *26 July 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love how user friendly Aline is and that their support staff are great. > > **Cons**: I really can't think of anything that i would consider a Con in using Aline. > > I have been very pleased and always learning something new. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/66649/Aline?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/66649/Aline) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data