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About TrueERP
True ERP is an operations management suite available in both cloud-based and on-premise formats which caters to SMB enterprises like wholesalers, construction firms and retailers, along with others.
True ERP contains several different features to help streamline processes. The system’s accounting feature provides charts and graphs through real-time reporting, so users gain access to graphical representations of data. The CRM module helps sales teams track responses, document customer histories, and even generate customer satisfaction reports. Through the program’s Electronic Data Integration (EDI), files can be imported and exported in various formats. The solution can also integrate directly with Google Analytics. True ERP’s inventory control feature shows current stock levels, tracks volume prices, documents raw materials inventories and more. It also tracks stock levels across numerous stores and warehouses.
The manufacturing module is directly connected to the purchasing feature, so purchasing managers are instantly notified whenever the inventory is required.
Support is available via email, phone and through an online knowledge base.
TrueERP pricing
TrueERP does not have a free version. TrueERP paid version starts at A$30,000.00/one-time.
Starting Price:
A$30,000.00/one-time
Free Version:
No
Free trial:
No
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TrueERP Reviews
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All TrueERP Reviews
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49 reviews
Jenny
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 29/12/2016
ERP has helped us organize and is a true time saver!
For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.
Pros
I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!
Cons
Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.
Sharon
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 6/08/2018
Software ease of use
We generally use ERP for our work flow, accounting and payroll and all functions work well for our business. It does not take too long to induct new staff in the use of ERP.
Pros
I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.
Cons
There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.
Zachary
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
2.0
Reviewed on 10/03/2021
DO NOT BUY True ERP
Very poor, after paying my $10,000 yearly fee for 10 users, we have decided to go back to Quickbooks at the end of this year. We really switched over to ERP for advanced pricing, the problem being is sometimes it works sometimes it doesn't. We have went over this with them multiple times and in fairness to them they have attempted to fix some of these issues and have fixed some. The underlying problem is when they fix something, something else breaks.
Pros
If all of the functions worked properly on a regular basis, it has all of the components to be a great software for the most part.
Cons
First and foremost they claim they are an enterprise program and when we opened up a store with a different tax code, the were unable to charge multiple sales taxes. So instead of saying that was something they missed, they force me to pay $1,500 in order to get that change. All support is based outside of the US, so you are either getting up really early or staying really late as they do not operate between our normal business hours.
Ines
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4.0
Reviewed on 3/01/2017
Great for accounting!
I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.
Pros
It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.
Cons
That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.
Lara
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4.0
Reviewed on 10/02/2017
Running different types of reports is so easy!
In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!
Pros
Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!
Cons
We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.
Suran
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
2.0
Reviewed on 1/02/2019
TrueERP? True? Is it?
Pros
Like most ERP software it has similar functions. There is no difference from other software.
It has modules for accounts department, purchasing, sales, supply chain, etc.
Any other software can do the same.
Cons
Customer Support - needs a shake up, seriously.
A bug in the software must be admitted. Please do not hide if there is an issue in the software.
Our inventory levels sky rocketed and plunged before and after updates. This is a clear confirmation of bug in the software. Admit it so your customers are well informed to take necessary steps of caution.
Added functionalities for multi-currency in SO/PO/INV/STATEMENTS is a must.
Inventory - as mentioned above.
Shipping needs improvements
Templates/ Reports
Dino
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used for 6-12 months
-
Review Source
1.0
Reviewed on 8/08/2017
Useless Software Never Performed as Promised
NONE
Pros
On the surface, the software appears to provide a tremendous amount of functionality for a relatively low cost. But look very deeply and demand that the software is proven in your environment before you send them one penny.
Cons
TrueERP over promised and never deliver the key functionality of EDI connections to our retail partners. They had assured us that the functionality was in place and it only needed configuration to work with our vendors. After many months of working with the developers, they NEVER could deliver or even demonstrate the EDI functionality. They made one excuse after another and it became evident that they had no experience in EDI connections with major retailers and did not have a clue on how to make an interface work. After 7 months of trying to work with TrueERP, we gave up and requested a refund. They refused to refund the cost of the software which was never operational and we are now forced into legal proceeding to attempt recovery of our money. Don't trust TrueERP. If you still want to purchase their software make 100% certain it does everything you need before you give them any money.
Jessica
- Used Daily for 6-12 months
-
Review Source
1.0
Reviewed on 29/09/2017
I wish I never bought this software
Pros
The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.
Cons
They promise free customization BUT that is just their tactic. I remember doing a meeting with customer rep and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding out they have changed their name twice. They also lost all their employees in the USA and now looking at their reviews it looks like they treat their employees horrible as well.
Julia
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
1.0
Reviewed on 10/07/2017
Is TrueERP still in Business?
We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Today, two of the three numbers have been disconnect and when I did connect, it was an answering service. We are currently locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don't expect a call back for a few hours.
Pros
The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.
Cons
The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we were not able to adjust as easily as they said. Some accounts, we just can't change. Customer Service is not available to us on a daily basis.
Kelly
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 21/01/2019
I find ERP to be user friendly
Pros
I have been using ERP for 15 years and have found it to be user friendly and has met our business needs. Whenever I have a basic question that needs answering, I am able to call support and generally my questions are answered.
Cons
On the other hand, whenever my questions become more technical and more in-depth, I find that my questions aren't answered straight away and I end up chasing them for a response. The questions aren't always rectified.
Paul
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 8/02/2017
Very user-friendly, that's why I got it!
The software is very user-friendly, that’s why I got it! I can always call in and get real-time support, however, sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.
Pros
The part I like best is the ease of use! You can get where you want to be quick!
Cons
It can be slow, for example when pulling the product list, particularly at our second location.
Nicholas
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 28/03/2018
Great Software
Pros
Really happy with the software and support. The True ERP team is always there to help us. Software helps us daily and no issue's from my user preference.
Cons
All our issues get resolved in no time. There is some functionality that I would make slightly different within the inventory section, but nothing much
Elly
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 31/07/2018
Convenient and has what we need
Pros
The software is easy to use and has everything wee need from inventory to accounts and more so helps allot in our business.
Cons
The software is good and has all of the functions that we require so no cons for the software, the functions are good and easy to use.
Halie
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 30/12/2016
Great product that links all parts of the business in real time
Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be to start up or established.
Pros
Customization, ease of use, and real time.
Hilda
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
1.0
Reviewed on 15/09/2017
Down Hill
The company is going down I think. They only have a staff of 5 people is Aus and non in the USA.
Pros
Their accounting package used to be good but after a update, it's full of bugs and accounting is wrong
Cons
zero customer support, bugs, freezes, software just does not work.
Jag
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 21/11/2017
No Stress
Made my life and business easier
Pros
Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.
Nancy
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 17/01/2019
Amazing Software bundled into one program!
We loved our Project Manager and the Salesman we dealt with! They are truly amazing people!
Pros
The ability to operate an entire business with one program! Awesome tech support and a great price. Worth every penny spent!
Cons
How to videos in more depth on all modules in the program. We watch these all the time to make sure we are entering data correctly
Dindo
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5.0
Reviewed on 8/06/2018
Trustworthy Inventory Solution
Trust this Product, it really helps a lot !
Pros
I like the best of this Product is that it give us a real time data to track our stock level across a very large scale warehouse and different stores.
Cons
I have nothing to say bad thing about this product, instead it was very good software to be trusted.
Melissa
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
4.0
Reviewed on 9/04/2019
Support is excellent
Pros
It is completely integrated very functional for all aspects of your business.
Cons
For my manufacturing company it has been a little harder to navigate how to add everything in the system to function best for us. But once it was determined it has been easy to use.
Roger
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4.0
Reviewed on 6/12/2017
Very good
Pros
Good support you explain things so I can understand them and its good to talk to you. Happy with the support I receive
Cons
The support is good I just need to train some more on the functionality which I can do with you as you explain it well
Tiara
- Industry: Packaging & Containers
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 29/12/2016
TrueERP - Accounting
In terms of ease of use, overall functionality/quality and customer support I would rate ERP a 10 out of 10! It has helped me manage daily accounting processes and I am always able to get real time support. I would recommend ERP to a friend of colleague.
Marc
- Industry: Paper & Forest Products
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
4.0
Reviewed on 26/03/2018
The implementation and setup was painless
Great piece of software and really helped improve our daily processes
Pros
The general ease of ise and it overall functionality is great. Anyone with a bit of pc know how can find there way in the software quite easily
Cons
Like any other software there is always something the user doesnt like (nature of the beast I guess), but up and to date we havent come across anything
Tiarra
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 5/10/2016
Stellar Software
TrueERP has helped us manage our daily business processes. It is definitely user friendly. Support is very friendly and I always get support every time I call. The software over all is great!
Pros
Everything about the product is great.
Abdul
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 18/10/2016
As far as a program, it's beautiful.
In my experience, you will learn the software as you go, but TrueERP has helped me manage my daily business processes and I would describe it as being user friendly. As far as being able to call and get real time support, the last 4-5 months I didn't need anybody, but support is always there. I usually call the Australia office to get support and although it's not always the case that it will get resolved the same day, someone will get back to me regarding the issue.
Pros
I like that I am able to get the reports that are required and I wont lose any information that is in the system. There are many ways for you to search which makes it easy to find the information you are looking for.
Cons
If I leave and go away for a job it will log me off and I have to log back in.
Glenn
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
4.0
Reviewed on 10/01/2017
The transparency and how everything is linked is great
ERP is user-friendly and a big step up from our last software; the way everything links together is great! We are a very complex company and have 3 major sites. We are still in the process of finalizing our specific additions/customizations. Once these are finalized we would be a great reference because of the complexity of our business.
Pros
I like the transparency between transactions, to reporting, to customer and supplier accounts, and how everything is linked.
Cons
The perpetual system is difficult for us. For example, in month-month reporting, I would like to prevent people from posting in previous periods. I would like these periods to lock and any adjustments to be posted to the following month.
Related categories
- Web-based ERP Software
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- Order Fulfillment Software
- Manufacturing Software for Small Business
- Accounting Software for Small Business
- CPG Software
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- Manufacturing Software
- Online Accounting Software
- Online Inventory Management Software
