--- description: Review of TeamDynamix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamDynamix | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [TeamDynamix](/software/65333/teamdynamix) # TeamDynamix Canonical: https://www.softwareadvice.co.nz/software/65333/teamdynamix Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/65333/teamdynamix?page=2) > TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration \& automation. Whether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding. We offer a full-service white glove implementation team so you do not need to contract with a third party. By providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management, and automation. With a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources. Easily spin up new applications for other groups such as HR, Marketing, Legal, Operations, \& Facilities. > > Verdict: Rated **4.4/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 150 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Barcoding/RFID - Budget Management - Business Process Automation - Capacity Management - Change Management - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) ## Related Categories - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Workflow Management Software](https://www.softwareadvice.co.nz/directory/4272/workflow/software) - [Business Process Management Software](https://www.softwareadvice.co.nz/directory/4351/bpm/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) ## Alternatives 1. 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Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not. > > **Cons**: The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across. ----- ### "TDX was a major change for us in the right direction" — 5.0/5 > **Darrin** | *8 January 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us. > > **Cons**: I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system. ----- ### "Good tool, but PPM needs attention" — 3.0/5 > **Billie** | *18 February 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. > > **Cons**: Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. > > Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. ----- ### "TeamDynamix is top of the line ITSM" — 5.0/5 > **Verified Reviewer** | *7 May 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated. > > **Cons**: I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable. > > Overall, I am absolutely happy with TeamDynamix\! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace. ----- ### "Powerful and easy to navigate and use" — 5.0/5 > **Theresa** | *8 May 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training. > > **Cons**: Although having several options, sometimes too many paths can overwhelm and confuse users. > > Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/65333/teamdynamix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/65333/teamdynamix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data