AvidXchange

Pros

While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT!

Cons

My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences.

Pros

I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself.

Cons

I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long...

Pros

Easy platform to work with and can find invoices easily.

Cons

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Pros

It gives me full control and visibility of every bill that's been captured and paid, reducing the amount of time I spend searching for specific bills.

Cons

To me, the workflows are still somewhat confusing, but considering that I didn't have any training when started using this tool, it is still user-friendly.

Pros

Time saving, ease of use, seamless integration

Cons

Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

All of our paper invoices are kept in one place.

Cons

Customer service takes weeks to respond to cases.

Pros

Ability to scan and send invoice to online database to easily code and search and send to Quickbooks for payment and payment tracking.

Cons

I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. The amount of companies that state they never signed up for VCC but have been switched over is concerning.

Pros

I like the easy use of the system. It is easy to follow on how to input invoice.

Cons

I would like to be able to pick up the phone and call someone with a question. Instead of always having to file a ticket.

Pros

Flexibility in setup, easy navigation and had a great onboarding team.

Cons

Unsure of knowing where to go for help or support - Avid community, chat, support email.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

I really liked how easy it was to use and how much time it saved us with payments to our vendors!

Cons

Honestly, there weren’t many issues at all. If anything came up, the AvidXchange team was super quick to respond and kept us in the loop.

Pros

very user friendly and accurate accounting software for processing invoices-

Pros

The ability to set up workflows for other departments to manage their invoices, attach any receipts that need to be attached. If it is a invoice that is accruing, having the project codes already input saves time.

Cons

When entering a new supplier, we first need to enter into another tool, Blackbaud to create user, then recreate again in avid. Would be helpful to have the partnership between the two.

Pros

I like how easy it is to track invoices and view invoice history.

Cons

The new Capture feature. I prefer the older version of uploading and indexing the invoices.

Pros

All invoices in one place! Very user friendly!!

Cons

Not being able to delete an invalid invoice

Pros

Being able to search for past transactions.

Cons

Learning to use the system was more involved than I wanted.

Pros

It is easy to use the accounts payable area of AVID.

Cons

It is hard to determine what type of payment the vendor signed up for and who in their organization made the decision (need name, phone number, email and position).

Pros

it comes with great invoice processing and comes with helpful finance and accounting features.

Cons

Never had issues using AvidXchange. It is helpful.

Pros

It has been super easy to teach people how to use it. It has been great from an approval standpoint

Cons

Indexing has been a huge problem. We have resorted to indexing it ourselves and it has increased our time with AP

Pros

I love that AvidXchange gives different options for payment to the vendors.

Cons

Nothing! I have yet to find something that I don't like.

Pros

Functions. Helpful tool to approve invoices.

Cons

Hard to keep track of the duplicate invoices.

Pros

At a net savings, AvidPay enabled us to eliminate our check cutting process, provided our vendors convenient options to receive our payments, and decreased several security risks in our payment process.

Cons

Each month I pull a report off the Avid platform to confirm payments made have been received by our vendors. The report task a while to load, maybe 15 seconds? The bank statement looks a little different with the transaction description, but all the information is there to reconcile statements.

Pros

Vendors are able to send invoices in on their own making it easier on my end

Cons

I have really not had any cons for this.

Pros

It is very easy to use and administer All users really like it, it has automated many of our processes.

Cons

Would prefer coding options to be more straightforward, but it still works well.

Pros

Ease of UseWorkflow for processing invoicesAffordableConnects seamlessly to our ERP system, Sage Intaact.

Cons

I do not have any real complaints about the product.

Pros

Invoice processing is really cool. How it gets entered in RM with the attached invoices. Saved us a ton of manual work!

Cons

Payments often do not get to suppliers. This creates frustration.