4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About TOPdesk

Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. Taming service desk chaos As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. With TOPdesk's features, your IT service desk staff can: - Keep track of assets within your organization - Prioritize incoming tickets, and assign tasks automatically based on operator capacity - Increase transparency around ticket status - Stay on top of your team's workload with customizable reports and dashboards - Capture and share critical knowledge within the service desk and with end users What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. Breaking silos and improving collaboration With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience. What will TOPdesk help you achieve? Improving your service delivery step by step, your service desk will: - Stop firefighting and regain control of your ever-increasing workload. - Improve communication and transparency with end users. - Be noticed and appreciated for your on-time, consistently great services. - Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive. What makes TOPdesk's implementation and product support unique? TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization. With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help. With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.
TOPdesk Software - TOPdesk plan board
TOPdesk Software - TOPdesk portal designer
TOPdesk Software - TOPdesk service desk KPIs
TOPdesk Software - TOPdesk asset management overview
TOPdesk Software - TOPdesk call management
TOPdesk Software - TOPdesk asset management dashboard
TOPdesk video
TOPdesk Software - TOPdesk plan board - thumbnail
TOPdesk Software - TOPdesk portal designer - thumbnail
TOPdesk Software - TOPdesk service desk KPIs - thumbnail
TOPdesk Software - TOPdesk asset management overview - thumbnail
TOPdesk Software - TOPdesk call management - thumbnail

TOPdesk pricing

TOPdesk does not have a free version but does offer a free trial. TOPdesk paid version starts at US$66.00/month.

Starting Price:
US$66.00/month
Free Version:
No
Free trial:
Yes

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TOPdesk Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.6
5 reviews of 87 View all reviews
Jon
Jon
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/03/2018

From early engagement to beyond our successful full implementation, a thoroughly positive...

It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Pros

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Cons

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Response from TOPdesk

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Replied 19/10/2020
Rene
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2023

Easy to manage

So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.

Pros

It is easy to make your own environement.

Cons

Nothing really! We are very happy with the use of the modules we use.

Response from TOPdesk

Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing!
Best, Team TOPdesk

Replied 18/12/2023
Verified Reviewer
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 24/07/2023

Not so good experience with the product

Very bad experience from day one when it had to be integrated and subsequent bad experience with the support. Have given up contacting them.

Pros

That we should not have a server standing with ourselves

Cons

Don't feel there is any support whatsoever for the product. You have to constantly update your browser or close and open your browser as it times out all the time. It is difficult to set up the system the way you would like it to. Not easy to find your way around the system.

Response from TOPdesk

Hello,

Thank you for sharing your experience. We're truly saddened to hear about the difficulties you've encountered with our product. Your feedback is valuable, and we're working to improve support and system usability. We would like to get in contact to address your concerns and find a solution. Your input will help us enhance our services moving forward.

Kind regards,

Team TOPdesk

Replied 22/08/2023
Sandra
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2023

Worth a try and certainly a look

Pros

Easy to use and implement. Easy to get support

Cons

At the moment I really could not say that

Response from TOPdesk

Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.

Replied 18/12/2023
Marcel
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2023

Great tooling for service and support

As an Topdesk administrator, I can focus on working on solution instead of solving application issues. It is a great standard product with customization options.

Pros

Easy to use service management tool. The self service portal is easy to use for end users. Incidents and requests are submitted easily and are assigned to the right operator or operator group. Easy to maintain

Cons

Because our current installment is 'on premise', we don't have access to the latest features that are available in the cloud/saas version.

Response from TOPdesk

Hi Marcel, thank you for your kind words. Great to read you appreciate that TOPdesk is so easy to use and that it helps you to work on solutions. We strive to make the gap between the latest SaaS version and the on premise version smaller in the future.
Best, Team TOPdesk

Replied 18/12/2023

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