--- description: Review of CRM Analytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CRM Analytics | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Business Intelligence Tools](/directory/4336/bi/software) > [CRM Analytics](/software/6441/wave) # CRM Analytics Canonical: https://www.softwareadvice.co.nz/software/6441/wave Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/6441/wave?page=2) > Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities. Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature. Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries. > > Verdict: Rated **4.3/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 80 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$70.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, France, Germany, Italy, Japan, South Korea, Spain, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Association Discovery - Bayesian Analysis - Benchmarking - Collaboration Tools - Compliance Tracking - Customisable Branding - Customisable Dashboard - Customisable Templates - Customization - Dashboard - Dashboard Creation - Data Analysis Tools - Data Blending - Data Capture and Transfer - Data Cleansing ## Integrations (5 total) - Google Cloud BigQuery - Google Sheets - Microsoft SQL Server - Presto - Snowflake ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Business Intelligence Tools](https://www.softwareadvice.co.nz/directory/4336/bi/software) ## Related Categories - [Business Intelligence Tools](https://www.softwareadvice.co.nz/directory/4336/bi/software) - [KPI Software](https://www.softwareadvice.co.nz/directory/1738/kpi/software) - [Decision Support Software](https://www.softwareadvice.co.nz/directory/4202/decision-support/software) - [Big Data Software](https://www.softwareadvice.co.nz/directory/3299/big-data/software) - [Data Visualization Tools](https://www.softwareadvice.co.nz/directory/400/data-visualization/software) ## Alternatives 1. [Google Analytics 360](https://www.softwareadvice.co.nz/software/137155/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.softwareadvice.co.nz/software/23530/microsoft-power-bi) — 4.6/5 (1870 reviews) 3. [Tableau](https://www.softwareadvice.co.nz/software/1940/tableau) — 4.6/5 (2348 reviews) 4. [Quire](https://www.softwareadvice.co.nz/software/437278/quire) — 4.8/5 (136 reviews) 5. [Better Reports](https://www.softwareadvice.co.nz/software/216772/better-reports) — 4.9/5 (167 reviews) ## Reviews ### "Analytics platform for everyone under one roof\!" — 4.0/5 > **Nehal** | *18 April 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards > > **Cons**: 1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors ----- ### "Easy to use but has hurdles too" — 4.0/5 > **Verified Reviewer** | *15 April 2021* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful > > **Cons**: The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough > > Quite easy to use for the end user, could do with some improvements but is a good tool all in all ----- ### "CRM Analytics review" — 3.0/5 > **Esteban** | *19 July 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Great features and high performance, together with professional support > > **Cons**: Lacks Visualization tools found in other top products > > Overall it’s been a good option for basic and mid-level analytics routines ----- ### "Salesforce with CA" — 4.0/5 > **Canice Renzie** | *16 March 2023* | Staffing & Recruiting | Recommendation rating: 6.0/10 > > **Pros**: User-friendly interface that makes it easy for businesses to manage their data and workflows. > > **Cons**: The price. It's a bit expensive especially for small businesses. > > While the platform offers a lot of flexibility and customization options, businesses may need to invest significant time and resources into configuring the platform to their specific needs. ----- ### "Great BI tool if you know SAQL" — 5.0/5 > **Long** | *18 July 2019* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Produces great-looking dashboards that work within salesforce enviroment > > **Cons**: difficult to create dashboard with out a good understanding of sql and sqal > > we use wave analytics to product sales and service dashboards ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/6441/wave?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/6441/wave) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data