CRM Analytics

Pros

User friendly and very powerful tool for customer analytics.

Cons

Maybe it could improve mobile experience.

Pros

CRM analytics provides goods insights and add good value to business

Cons

CRM Analytics is expensive for small and medium enterprises.

Pros

We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

Cons

To close the generated Service appointment number

Pros

The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.

Cons

Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.

Pros

The information and tracking purposes. The secureness

Cons

That the verification code doesn't go to both email and phone

Pros

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Cons

Knowledge ramp is a bit difficult to users that have no idea what is it

Alternatives Considered

Reasons for Switching to CRM Analytics

Pros

User-friendly interface that makes it easy for businesses to manage their data and workflows.

Cons

The price. It's a bit expensive especially for small businesses.

Pros

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Cons

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Pros

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Cons

Maybe the softwear needs to integrate more updates.

Pros

The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Cons

The Software is very easy to use. I did not notice any problems so far.

Pros

Very great UI systems, and visual pleasing. Able to utilize multiple aspects of data acquisition.

Cons

Lots of options that need tutorials and a great deal of direction on the front end.

Pros

i love how so much information about contacts, leads, accounts can be stored in one holistic software.

Cons

salesforce is a great too and i cant really say anything bad about it but if I had to pick I would say that its frustrating how there are 2 different types of Salesforce: lightning and regular.

Pros

Easy to configure for the business needs
easy to use on a daily basis
training is relatively easy as well
a good support service
allows integrations via open APIs

Cons

can be tricky to understand the configuration and what needs to be updated in order to use the same values in all modules

Pros

Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Cons

Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated.
In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

Pros

1. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops.

2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily.

3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them.

4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data.

5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

Cons

Data-analysis capabilities aren't well known.

- But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature.

Pros

It was easy to learn to use and easy to switch functions in the usage in my daily use.

Cons

I think a help feature wouldn't be amiss in the actual program.

Pros

provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Cons

There would be some more features added to it. Still lacks some basic features such as inventory management.

Pros

-Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.
-Securely deliver any data, from any source via a 100% native Salesforce cloud service.
-Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story.

Cons

-Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone.
-Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone.

Pros

The product is nice and simple, which is exactly how products should be.

Cons

It's a bit tough to pick up the logic at the beginning when you first use it.

Pros

Solid tool. Gets the job done. Easy to setup and manage. The client loved the solution and their sales reps use it frequently. Sometimes it feels like they are still working on new features and thats OK

Pros

Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress.

Cons

There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases.