---
description: Review of Verascape Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Verascape | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Verascape](/software/61505/verascape)

# Verascape

Canonical: https://www.softwareadvice.co.nz/software/61505/verascape

> Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition.


Verascape offers users a customer service module that helps users to manage interactions with customers and their service queries. It uses multiple data attributes and algorithms that enable users to analyze various customers' patterns and metrics and then create their personalized journeys.


Verascape's call routing module uses customer data, artificial intelligence (AI) and machine learning for taking real-time call routing decisions. This module also features lead capturing, queue prioritization and real-time credit profiles. Additionally, the solution offers users a virtual digital assistant and capabilities to process orders and payments.


Support to users is offered via phone and email.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Verascape
- **Location**: Schaumburg, US
- **Founded**: 2000

## Commercial Context

- **Starting Price**: US$0.40
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Contact Verascape for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Campaign Management
- Computer Telephony Integration
- Customer Communication
- Customer Database
- IVR
- Inbound Call Centre
- Inventory Management
- Knowledge Base Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
4. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
5. [Gladly](https://www.softwareadvice.co.nz/software/168565/gladly) — 4.8/5 (139 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/61505/verascape)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/verascape-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/61505/verascape> |
| en-GB | <https://www.softwareadvice.co.uk/software/61505/verascape> |
| en-IE | <https://www.softwareadvice.ie/software/61505/verascape> |
| en-NZ | <https://www.softwareadvice.co.nz/software/61505/verascape> |

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