Primo Dialler

Pros

I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.

Cons

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

Pros

Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!

Cons

The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)

Pros

It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors.

Cons

Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. So if your dialler breaks and no one can make calls, you're out of luck. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal.

Pros

This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.

Cons

Not much however maybe an option to add a built in Quality scorecards with recordings feature.

Pros

We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.

Cons

During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges

Alternatives Considered

Reasons for Choosing Primo Dialler

Switched From

Reasons for Switching to Primo Dialler

Pros

Great dialler and very cost affective especially centres that work in Lead generation. The back office support is second to none. Would highly recommend Primo and have done so already to many firms who also agree the same

Cons

None as anything that required to be customised to assist us the back office implemented

Alternatives Considered

Reasons for Switching to Primo Dialler

Pros

The simplicity to get started was most impressive. I was up and running within the first day.

Cons

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives Considered

Reasons for Switching to Primo Dialler

Pros

The ease of use and the best down to earth customer services hands down.

Cons

They could work on the pricing a bit more.

Alternatives Considered

Reasons for Choosing Primo Dialler

Switched From

Reasons for Switching to Primo Dialler

Pros

Efficiency of the system and reporting

Cons

Not Much I would change with primo Dialler

Alternatives Considered

Reasons for Switching to Primo Dialler

Pros

This software is giving the best experience of Smart and Intelligent reporting with very simple and easy to understand and use hands-on. There is not a single glitch. Support for the software is amazing like never had before. The price is amazing for the quality of the product.

Cons

So far there is nothing wrong that we have came across.

Pros

All the software I have and use through Primo is easy to set up and use and very efficient.

Cons

Nothing the software is excellent and easy to use.

Pros

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Cons

I liked everything. There was nothing I disliked

Alternatives Considered

Pros

We just purchased DIDs atm but the support is top on the line

Cons

Using our proprietary designed setup atm.

Pros

The simplicity of the interface and pricing is more than fair for the quality.

Cons

-Some integrations are a little time consuming, but it's to be expected.
-Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)

Pros

It is a cost-effective, stable, efficient and well-supported product I have come across so far, It saves you time and money and all extra effort to manage an in-house solution and you can focus on your Sales.

Cons

Nothing so far all seems fine and have not encountered any issues.

Pros

Navigation is very simple, self explanatory.
Quick and easy to adapt to.
Reporting is phenomenal, full detail and excellent breakdown.
Real-time dashboard feature keeps you updated all the time.

Remote support is so quick and helpful.
Set up was amazingly quick.

Cons

No cons, recommend primo to everyone, no hassle and quick setup

Pros

Simple and easy to work with the best dialler I have used and my sales have gone up the team try their best to make sure everything goes well the support team are brilliant thanks again guys

Cons

Waiting 24 hrs for number to change on the system but not a lot you can do

Pros

This is a great producy, very easy to implement and use.

Cons

To be 100% honest I cannot fault this product at all.

Pros

Setup was a breeze, after the initial discussions, we were able to have our system configured and running in no time. Customer Service was Excellent, the staff were quick to address any concerns and answer all questions and render support. No downtime has been experience yet! Love it!

Cons

No cons at this moment. I really cannot think of anything to say.

Pros

The ease of use, the fabulous support team available to me 24/7, and the PRICE!

Cons

Still a lot of features that I do not know how to use. Love love love all the options though. :)

Pros

Very Easy to use and Very helping customer support staff

Cons

Reporting feature could have been betterr

Pros

Software and recording feature are very good

Cons

its slightly difficult to setup softphone on desktop

Pros

Primo Dialler staff are very prompt in assisting my team.
The team is Innovative.
Resolution time is minimal.
Allows remote work to be a breeze.

Cons

What can be improved is the reporting feature. Automated reports

Pros

We are really happy with the support team, so far the best we have used. Primo team is very efficient and quick in responses whenever we need them. Thank you all

Cons

Ease of use & accessibility. The connect ratio is much better what we have seen.

Pros

its ease to use, user-friendly interface

Cons

I don't have full access to all your settings, sometimes the support team takes too long to respond