TriMed Complete

Pros

This software has increased my client engagement by more than I could ever expected. Automated messaging is flawless and my clients love it. Their patient portal is the best I’ve ever seen. Customer support is the best I’ve experienced in the industry.

Cons

I was hesitant about the price at first but the increase in client engagement has more than made up for the cost compared to my previous software. After a month or two of use I realized it is perfectly priced for all the features they offer.

Alternatives Considered

Reasons for Choosing TriMed Complete

Switched From

Reasons for Switching to TriMed Complete

Pros

We like the software as it is easy to use. our new hire doctors have commented that the ehr was user friendly, and intuitive, and it doesnt take them long to get up and running. but lets face it, all electronic health record systems are designed to record health records. the thing about using this software is the company's dedication to service. it is far and away the best. i can get someone on the phone immediately if i have an issue that needs fixed, and trimed can even hop right on my computer if need be. additionally, if we would like a change to the ehr, an upgrade, or report something that seems too laborious, or quirky, they listen and sometimes can help with a system change or update, or suggest another way to get where we want. we like that trimed is coming out with new products as well. like an integrated telemed component, patient video on one side, and medical record on the other. it works great and all in time for covid. text messaging and emailing are integrated and we definitely have used the portal to our, and our patients benefit. tri med also puts out every tuesday a tip about some function of their software and how to use it. it has been very helpful in getting to know what exactly the system can do as there is always so much you dont know about your system. we have used a number of these tips to continue to improve the function of our system. trimed is always looking to improve their software to our benefit.

Cons

if i have to pick something, and this may be just me, but the reports can be complicated to set up. its easy enough to get help on the phone, and i like that i can get a report on just about anything that i want it's just sometimes i have trouble picking the right field to get me the statistic that i want.

Alternatives Considered

Reasons for Choosing TriMed Complete

Switched From

Reasons for Switching to TriMed Complete

Pros

The ease of customization of documents is great. The support with this company is the best of any we work with.

Cons

Reporting can be difficult at times. Support however helps ease this.

Pros

Ease of use and speed at which TriMed support responds to questions.

Cons

That is hard to say. No software does everything that you would like, but with TriMed, it covers a lot of what we were looking for at a lower cost.

Pros

We got lucky and chose the best EHR for our small practice back in November. Most of our population is pediatric and the templates are perfect for well visits and sick visits. Trimed was great about customizing the system for what we wanted and needed for our patients.

We were able to train and launch Trimed Complete within a month's time all by zoom with the amazing guidance of Trimed's team. Even though our practice was small, they always made us feel important and like a priority.

Once we were up and running we have had great support from their IT and they have gone above and beyond to help us as we have added staff to our clinic.

If I was to ever start my own clinic, I would be absolutely confident knowing that I have the choice of this EHR.

Cons

I have 0 complaints. Everything that I wanted to be changed, the staff was able to customize towards my needs.

Alternatives Considered

Reasons for Switching to TriMed Complete