--- description: Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hiver | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Team Communication Software](/directory/4594/team-communication/software) > [Hiver](/software/60479/hiver) # Hiver Canonical: https://www.softwareadvice.co.nz/software/60479/hiver Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/60479/hiver?page=2) > Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operations from Google Workspace. Hiver Omni is an omnichannel customer service platform with native AI features. It brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. Both Hiver products were designed for teams that have complex support operations - the kind of support interactions that span multiple teams - product, customer success, finance and require context from different external systems such as your CRM, Jira, or NetSuite. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - AI Agents - Hiver’s AI Agents can independently resolve customer conversations end-to-end. It can pull context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human. AI Copilot - Once an agent is in a conversation, Copilot works alongside them like a coworker. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. AI QA - AI QA automatically reviews all agent responses against set quality parameters you define such as tone, accuracy, completeness, process adherence. This way, managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching. AI Knowledge Management - Hiver's AI keeps your knowledge base fresh and updated without the manual upkeep. It scans incoming tickets and figures out if there’s a gap in your knowledge base. Based on the gaps, it suggests new articles and can even go ahead and draft a version for you. Essentially, think of it like a system that maintains itself. Cross-team collaboration features - Loop in teammates with internal notes or work together on shared drafts, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. Analytics and reporting - Hiver lets you track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. Workflow automation with a visual builder - You can build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Business Process Automation - Campaign Analytics - Canned Responses - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Customer Communication ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) ## Related Categories - [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) - [Workflow Management Software](https://www.softwareadvice.co.nz/directory/4272/workflow/software) - [Internal Communications Software](https://www.softwareadvice.co.nz/directory/4572/internal-communications/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) ## Alternatives 1. 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[Brevo](https://www.softwareadvice.co.nz/software/18887/brevo) — 4.6/5 (3486 reviews) ## Reviews ### "Hiver is a fantastic niche extension for CX" — 5.0/5 > **Fletcher** | *2 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making > > **Cons**: It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's ----- ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Cons**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- ### "Great email help" — 4.0/5 > **Virginia** | *25 October 2019* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. > > **Cons**: Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. > > This program has been wonderful\! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). ----- ### "I liked it" — 4.0/5 > **Lexi** | *16 April 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated > > **Cons**: I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. ----- ### "Complex process made easier\!" — 5.0/5 > **William Sherwin** | *11 September 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more. > > **Cons**: It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent. > > It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/60479/hiver?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/60479/hiver) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data