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description: Review of Ascendo AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ascendo AI | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [Ascendo AI](/software/598447/Ascendo-AI)

# Ascendo AI

Canonical: https://www.softwareadvice.co.nz/software/598447/Ascendo-AI

> Ascendo AI is an agentic AI platform built for enterprise field service and customer support teams in industries such as energy, telecom, and manufacturing. The software is deployed cloud-based, making it accessible without on-premises infrastructure. Ascendo AI helps teams resolve issues faster by automating case routing, surfacing relevant knowledge, and predicting recurring problems before they escalate. Core features include AI-driven ticket classification, knowledge base search, anomaly detection, and guided troubleshooting workflows. These tools help support agents and field technicians find answers quickly and reduce repeat contacts. Managers gain visibility into support trends through built-in analytics and reporting dashboards. The platform is suited for mid-size to large enterprises that handle high volumes of service requests. Support is available via email, live chat, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Ascendo.AI

## Commercial Context

- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Bangla, Bashkir, Basque, Belarusian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Fijian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Iloko, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Marathi, Māori, Nepali, Newari, Norwegian, Odia, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Sanskrit, Scottish Gaelic, Serbian, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tongan, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba
- **Available Countries**: United States

## Features

- Customer Data Management
- Customer Segmentation
- Engagement Tracking
- Retention Tracking

## Integrations (10 total)

- Confluence
- Freshservice
- Genesys Cloud CX
- Oracle Field Service
- Oracle Field Service Cloud
- SAP Field Service Management
- Salesforce CRM Connector
- Salesforce CRM Dashboards
- Salesforce Order Management
- ServiceNow Customer Service Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Retention Software](https://www.softwareadvice.co.nz/directory/4619/customer-retention/software)

## Related Categories

- [Customer Retention Software](https://www.softwareadvice.co.nz/directory/4619/customer-retention/software)
- [Preventive Maintenance Software](https://www.softwareadvice.co.nz/directory/395/preventive-maintenance-software/software)
- [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software)
- [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/598447/Ascendo-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/598447-Ascendo-AI/> |
| en-AU | <https://www.softwareadvice.com.au/software/598447/Ascendo-AI> |
| en-GB | <https://www.softwareadvice.co.uk/software/598447/Ascendo-AI> |
| en-IE | <https://www.softwareadvice.ie/software/598447/Ascendo-AI> |
| en-NZ | <https://www.softwareadvice.co.nz/software/598447/Ascendo-AI> |

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