---
description: Review of FeedbackNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: FeedbackNow | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [FeedbackNow](/software/596174/FeedbackNow)

# FeedbackNow

Canonical: https://www.softwareadvice.co.nz/software/596174/FeedbackNow

> FeedbackNow is a customer experience intelligence platform that helps organizations understand what people are experiencing in the moment and turn that feedback into action. Instead of relying only on traditional surveys that arrive after an experience is over, FeedbackNow enables teams to collect feedback directly at key points in the customer journey and respond while there is still time to make a difference.

Organizations can capture feedback through physical Smiley Buttons, FlexBox devices, and digital channels, giving customers, patients, passengers, and visitors a simple way to share their experience. Feedback is available in real time through dashboards, alerts, and analytics, helping CX and operations teams quickly identify dissatisfaction, understand trends, and prioritize areas for improvement.

FeedbackNow goes beyond measuring sentiment by connecting customer feedback with operational context. FlexBox, for example, can capture both how someone feels and why, allowing organizations to identify issues related to cleanliness, wait times, service quality, equipment availability, and other experience drivers. Teams can configure alerts and workflows so the appropriate staff can respond when an issue occurs.

The platform also provides AI-powered analytics, benchmarking, reporting, and predictive insights to help organizations move from individual feedback signals to a broader understanding of customer experience and operational performance. FeedbackNow can be deployed across multiple locations, departments, and touchpoints, making it suitable for enterprise organizations that need a scalable approach to experience measurement.

FeedbackNow is used across industries including healthcare, airports and travel, hospitality, attractions, and retail. It is designed for customer experience and operations teams that want to capture more feedback, identify problems sooner, improve service recovery, and make experience data part of day-to-day operational decision-making.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Forrester
- **Location**: Cambridge, US
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, German, Italian, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Dashboard
- Data Visualisation
- Feedback Management
- Generative AI
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Notifications
- Real-Time Reporting
- Sentiment Analysis
- Surveys & Feedback

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/596174/FeedbackNow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/596174-FeedbackNow/> |
| en-AU | <https://www.softwareadvice.com.au/software/596174/FeedbackNow> |
| en-GB | <https://www.softwareadvice.co.uk/software/596174/FeedbackNow> |
| en-IE | <https://www.softwareadvice.ie/software/596174/FeedbackNow> |
| en-NZ | <https://www.softwareadvice.co.nz/software/596174/FeedbackNow> |

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