Accelo

Pros

Accelo's best feature is its collaborative workspace. The platform's communication tools, including shared calendars and real-time updates, foster team collaboration. The centralized project and client information ensures everyone is on the same page. Accelo's intuitive interface and user-friendly collaboration features enhance our team's productivity, facilitating seamless communication and efficient project delivery.

Cons

Although Accelo does a great job at facilitating collaboration, the functionality of its mobile app might be improved. Teams that need access to client and project data while on the go would benefit from a better mobile experience.

Pros

Timekeeping is helpful and can be done in a variety of ways. It can be recorded manually or with the help of a timer. The Client Area and the Flexibility of Report Revisions. The design of the layout appeals to me. I like how simple it is to make new templates, and how the platform can handle the bulk of my business operations. Since Accelo had everything we needed, including a client portal, we made the transfer.

Cons

The vast array of features and customization choices can be overwhelming at first. The tasks you set up at the beginning of your workflow can have an impact on your billing later on.

Pros

There is nothing I like. Every Feature that seems like it would be a good thing E.G. having meeting from calendar appear in timesheets ends up not working to what you would expect. For example meeting will auto allocate to client and not project if not created from Accelo. Meeting can then not have people on different rates capture time as costs will not capture correctly.

Cons

Very Time consuming to capture Time and create/manage projects. Time capture overhead increased significantly when business started using Accelo.

Project Planning is very primitive and very slow with basic/backward functionality. honestly seems like Beta software at times.

Pros

I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business.

Cons

There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner.

Pros

The user experience on this system is superb. The fact that I can centralize the administration of all my various initiatives is another perk. All the data I want is now in one convenient location, which has greatly simplified my work. This means I can stop switching between operating systems merely to get work done.

Cons

Personalization is a major drawback of Accelo. The requirements of one business may not be applicable to another. Unfortunately, the platform does not allow for as much wiggle room when it comes to tailoring features to individual projects.

Pros

Keeping a good track with projects progress, management and creating new projects.
Tasks management with an automatic work flow solution.
Best space for Customer Relationship Management.

Cons

Accelo is well utilized you happen to have multiple uses with just one software and in all it over performs.

Pros

We love Accelo but for our small business it was too expensive. Time tracking, templates + client correspondence was incredible.

Cons

It was too expensive and hard to set up. A lot of features created a frustrated team. .

Pros

Accelo is a must-have project management software that has been meeting our needs.
I like the features of Accelo because they are powerful.

Cons

I like how simple and flawless Accelo has been.
It has been.

Pros

Accelo has easy to implement features, making it a top project management tool.
Accelo has affordable features.

Cons

I do not dislike Accelo at all.
Accelo is the best.

Pros

I like the reliability of this project management solution.
Accelo has been easy to use and manageable.

Cons

Accelo has excellent and flawless features.
Accelo has been the best.

Pros

Accelo is full of features and is a great one stop shop for creative project management.The list of features is too long to mention all of them, but the project scheduling and progress tracking is very handy. Plus the reports functionality helps with seeing your overall work output

Cons

It can be rather daunting to get started with using, it's not the most intuitive software. Some of the terminology they use for different things doesn't always make sense etc.

Pros

We transitioned away from an Excel Spreadsheet to Accelo and the transition was amazing. Just forcing us to cleanup our accounts in order to transition saved us thousands in internal errors, missed billing etc.
Accelo keeps you organized and has a wealth of options that you can take advantage of depending on the package you select with them.
For us the most useful things were 2 way integration with QuickBooks Online - and being able to track time on tickets and tasks in Accelo then fairly easily filter and convert those completed tickets into invoices within QuickBooks.
We liked how easy it was to enter time on a ticket and we loved being able to filter on staff for customized time periods in order to see hours worked by project for billing purposes.
Overall this is a robust CRM software that helps you keep track of your clients all in one place, make detailed notes on your relationship with them, track your historical conversations with them and integrate with your Accounting software.

Cons

Our biggest issues with Accelo were integration and Price:
At first everything worked fine but after a provincial PST increase we had to create a new Combined tax rate in QBO and it stopped working with Accelo. Customer Service chased this down for months but we never got a reolution - just updates that they were working with QBO on this. After several months of not being able to push invoices through - it became clear we needed another solution.
Secondly was the price. That was just too high for us in the end. We found other software that was not as robust, but fit our needs better, integrated with QBO more reliably and charged us a flat rate rather than a per employee rate - which makes MUCH more sense for us.
One last thing we didn't like that they may have already updated was that filters were not able to be saved. We'd have a staff meeting and load up a page with 3 or more filtering specifications then click something and the results of the filter were lost. We'd have to go through all the steps to get back there again. Same thing next week. It would be nice to be able to customize your filter selections and save them so you can run the same evaluations or reports repeatedly and easily.

Pros

The email integration is fantastic, allowing for automatic email capture from all of our team, customers, and suppliers while simultaneously addressing the need for privacy controls in that solution. Most other solutions require the team to manually interact to add those interactions and, well, that just doesn't happen. I don't think Accelo touts that functionality nearly as much as they should.

The ability to automate our business processes is a tremendous value as well. Consistency, minimizing mistakes, and reducing training time of new employees are critical factors for our success and this type of automation has proven to be worth the effort it takes to set it up correctly.

Cons

The target market for Accelo is primarily agencies/service-based companies that invoice time and materials. We are an Electronics Manufacturing company and as such, there are many aspects of Accelo that aren't highly applicable in our environment (though we've been surprised on how we've been able to tailor it suit our needs!). With that, there are many features that just don't apply.

Pros

The tool is very powerful. It has a lot of features that allow you to do time tracking, project management, client communication, invoicing and much more. I think because it is trying to be so many things, it is lacking in most all of those areas and the user experience and overall feature set is quite cumbersome and falls below expectations for the money.

Cons

The tool is overly complicated and lacks what you would consider basic features in so many ways. Our team of 8 people spent over 200 hours learning the tool and we are still learning and still frustrated weekly. They try to say that you can make the tool do about anything you want, but doing even the basics requires a tremendous amount of time. Things that should take 30 seconds often take multiple minutes. The system loads pages so slowly that it's not uncommon to watch the wheel spin for 30+ seconds which seems like an eternity when you are trying to work. I would not purchase the tool again and I would not recommend it to others unless you have a full time staff of IT or super users who will do nothing but manage the tool.

Pros

It has so many features that it's light years ahead of anything else I've tried and I've been through dozens of programs. I'm probably using 10% of the features yet it's still indispensable. I love how I can set different rates for different clients, even the same clients but for different projects. I can fairly easily track my time and send invoices.

Cons

That said, Accelo is so utterly confusing, that if you don't already have a complex management system that you're converting from, and is one which you already mastered, you can get very easily overwhelmed by the differences between Retainers, Tickets, Projects. You can attempt to just use one of them and see how it works for you, but then certain items won't be billable if not set up with the correct item. I wish they had templates set-up already designed for different industries, where they had instructions of how to setup and perform specific processes for your needs. Then a guide to stages to go to the next complexity of tools. I feel like I can't move forward for fear of breaking the 10% I'm able to use properly (or improperly). Support is very poor and only available via email. It can take a day for a response and I find myself having a week long back and forth on something that would take just a few minutes via phone.

Pros

ALL YOUR INFORMATION IN ONE PLACE SECURE AND MOST OF THE TIME AVAILABLE, ALSO YOU CAN GET ACCESS FROM ALL YOUR FAVORITE DEVICE´S.

Cons

IS VERY DIFFICULT TO CONFIGURED IT IF YOU DON´T PAY THE ACCELO IMPLEMENTATION, IS NOT SO INTUITIVE AS OTHER SOLUTIONS IN THE MARKET, PEOPLE GETS VERY FRUSTRATED WITH THIS TOOL.

Pros

It can seamlessly be integrated with all leading platforms.
It helps accumulate everything at one place be it CRM, Email, Project Management, Support Ticketing etc.
They have one of the best support services.

Cons

The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it.

Pros

We used it as a helpdesk ticket taking platform - it functioned. Time tracking was a great feature Accelo did well.

Cons

Frequent outages and unexplained slowness plagued their environment when we used it. Things were on their roadmap indefinitely, metrics and analytics were nearly non existent. One of their devs even got snarky with me on a public forum when I pointed out some areas for improvement. We as an organization have since moved to another platform and have not looked back.

Pros

Love the ability to see all tasks and drag and drop through deadlines. Love being able to track a project from proposal stage through quoting through project management and billing. Unique and totally awesome end to end product. Oh and awesome email integration.

Cons

Takes some time to learn and setup. There is a service you can buy to have them set it up for you, but the truth is creating scalable systems for your business processes is tough. Accelo makes it a helluva a lot easier, but you still have a lot of thinking and work to do to enable you to do the job you want.

Pros

I love that Accelo integrates sales, projects, tickets, time tracking and invoicing. It feels like there's a place for everything and everything is connected.

Cons

There are a lot of rough edges, both poor UI choices and pieces that don't quite have the functionality expected. I get it, its a big system and it's hard for that to be elegant – but I wish they'd spend more time trying.

Pros

I love how comprehensive Accelo is. There's a really thoughtful approach in that you can track all comms and the history for each client in one place. Accelo has re-defined how our agency works as it takes a lot of the manual organization work out of the equation.

Cons

The price? My company recently went through a merger with eight other companies (globally, but still within the South Pacific) and the cost to use Accelo company wide was too high. At the moment, our higher ups are looking for replacement tools, but everything is independent of each other. Some apps integrate with others, but it's no where near as sophisticated as Accelo. Our smaller team has made a case for our continual use, but I fear it's a matter of time before we'll be required to use something else for day to day ops management.

Pros

Email capture, all of our clients and vendors communications are automatically captured and linked with the tick and user it belongs to. My techs don't have to use the software to keep it up to date they just have to email like normal.

Cons

The calendar is exchange. I would like a way to easy see the schedule of the days tickets without leaving the app Ang going to Outlook.

Pros

The best part about Accelo is the across the board integration. We always struggled with a) getting everyone on the same page and b) having info in far too many places. Getting everything in one system has been huge.

Cons

The reporting is probably the weakest point right now, for us at least. There is basic dashboard reporting (and VERY good excel exports) but its not customizable very much at all.

Pros

It's easy to find the projects I'm working on, keep a track of my time and provide report about my billing time.

Really useful to coordinate time with my team.

Cons

Maybe the only thing I didn't like much, is that I can change some info on my daily reports and I need to open them on a separate tab to do so.

Pros

The price and the functionality is great. Very easy to start using.

Cons

Some aspects of it are too complex (e.g. the gantt charts) and some are too simplistic (the financial reporting and invoicing). Especially the financial forecasting and administration should be strengthened as a priority!