---
description: Review of Sutherland Agent Success Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sutherland Agent Success | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/4614/ai-sales-assistant/software) > [Sutherland Agent Success](/software/590243/Sutherland-Agent-Success)

# Sutherland Agent Success

Canonical: https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success

> Sutherland Agent Success is a cloud-based AI solution designed for enterprise and global brands running contact center operations. It helps businesses improve agent performance, reduce handling times, and deliver consistent customer experiences across voice and digital channels. Sutherland Agent Success serves mid-size to large organizations in industries such as retail, financial services, healthcare, and telecommunications. Core features include real-time agent guidance, automated call summarization, sentiment analysis, and performance analytics, which help supervisors identify coaching opportunities and reduce manual after-call work. The software integrates with existing contact center platforms, allowing teams to adopt it without replacing current systems. Businesses can use the analytics dashboard to track agent productivity and customer satisfaction trends over time. Support is available via email, phone, and a knowledge base, giving teams access to assistance during onboarding and ongoing use.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Sutherland

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Japan, Malaysia, Mexico, Philippines, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- CRM & Sales Stack Integration
- Embedded AI
- Human-in-the-loop (HITL)
- Revenue-Native Data Model
- Sales Task Automation & Forecasting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/590243-Sutherland-Agent-Success/> |
| en-AU | <https://www.softwareadvice.com.au/software/590243/Sutherland-Agent-Success> |
| en-GB | <https://www.softwareadvice.co.uk/software/590243/Sutherland-Agent-Success> |
| en-IE | <https://www.softwareadvice.ie/software/590243/Sutherland-Agent-Success> |
| en-NZ | <https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Sutherland Agent Success","description":"Sutherland Agent Success is a cloud-based AI solution designed for enterprise and global brands running contact center operations. It helps businesses improve agent performance, reduce handling times, and deliver consistent customer experiences across voice and digital channels. Sutherland Agent Success serves mid-size to large organizations in industries such as retail, financial services, healthcare, and telecommunications. Core features include real-time agent guidance, automated call summarization, sentiment analysis, and performance analytics, which help supervisors identify coaching opportunities and reduce manual after-call work. The software integrates with existing contact center platforms, allowing teams to adopt it without replacing current systems. Businesses can use the analytics dashboard to track agent productivity and customer satisfaction trends over time. Support is available via email, phone, and a knowledge base, giving teams access to assistance during onboarding and ongoing use.","image":"https://images.g2crowd.com/display-layer-screenshots/106618/e6f1c1d0dd0541bb18e6dec11e3aecee78881f47dc5c7df170b002516dff7159.jpg","url":"https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success","@id":"https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"@id":"https://www.softwareadvice.co.nz/software/590243/Sutherland-Agent-Success#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Sales Assistant Software","position":2,"item":"/directory/4614/ai-sales-assistant/software","@type":"ListItem"},{"name":"Sutherland Agent Success","position":3,"item":"/software/590243/Sutherland-Agent-Success","@type":"ListItem"}]}]}
</script>