About Qubicles

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs. Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool. Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call. Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.
Qubicles Software - Assign users
Qubicles Software - Edit list fields
Qubicles Software - Email queues
Qubicles Software - Launch pad
Qubicles Software - Hours
Qubicles Software - Live chat
Qubicles video
Qubicles Software - Assign users - thumbnail
Qubicles Software - Edit list fields - thumbnail
Qubicles Software - Email queues - thumbnail
Qubicles Software - Launch pad - thumbnail
Qubicles Software - Hours - thumbnail

Qubicles pricing

Qubicles has a free version and offers a free trial. Qubicles paid version starts at US$0.02.

Starting Price:
US$0.02
Free Version:
Yes
Free trial:
Yes

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Qubicles Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
4.5
Customer Support
4
5 reviews of 24 View all reviews
Francis E.
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2017

Incomparable

A lot, we were able to expand with the help of this software.
Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Pros

Great quality of calls, great support and easy to use apps to manage different campaigns.

Alex P.
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 1/05/2020

OVERVIEW

I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.

Pros

It's very easy to set up and it requires almost no expertise to get it going.

Cons

In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.

Daryl A.
  • Industry: Political Organisation
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
2
Customer Support
5

3
Reviewed on 12/04/2019

Powerful tool

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

Pros

Flexibility, cost effectiveness, scalability.

Cons

There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.

Jessica P.
  • Industry: Cosmetics
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 11/04/2017

IT and Call Center Manager perspective.

Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.

Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.

Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Pros

Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.

Cons

Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Oscar G.
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2017

Wonderful experience!

Process optimization and cost-reductions

Pros

The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

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