UpKeep

Pros

The platform's user-friendly interface, customization capabilities, and robust features, including the UpKeep mobile app, enable us to access it anytime, anywhere, for real-time updates.

Cons

I am unable to identify any shortcomings in my experience with this platform.

Pros

The thing which i most like about upkeep is its availability of different options to do different tasks. You can do almost everything with upkeep from managing people, asset management, access to reports and analytics etc.

Cons

It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another. I take some time to learn about the software

Pros

Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.

Cons

Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.

Pros

UpKeep has been a consistent and friendly CMMS solution that suits our company's needs.
I love the ease of customization of UpKeep.

Cons

I do not have reasons to complain about UpKeep.
UpKeep is amazing and flawless.

Pros

Using UpKeep is easy and comes with great asset management features.
Scaling and customizing to meet business needs is super easy,

Cons

With UpKeep, there hasn't been reasons to complain.

Pros

For the management of the assets UpKeep is a reliable platform.

Cons

UpKeep should release a a version which is enriched in term of third party integrations.

Pros

Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed.

Cons

I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix.

Pros

I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date.

Cons

I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep.

Pros

it is quick and easy to put in a request.

Cons

didn't like that i cannot see the notes left by the tech

Pros

What it's used for was right on time for me

Cons

Nothing so far and hope to keep it up...

Pros

Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

Cons

Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

Alternatives Considered

Reasons for Switching to UpKeep

Pros

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Cons

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Alternatives Considered

Reasons for Choosing UpKeep

Switched From

Reasons for Switching to UpKeep

Pros

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Cons

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Alternatives Considered

Reasons for Switching to UpKeep

Pros

with upkeep you can keep all document files in one central place, I like the ability to allow document uploads, and the application is user friendly

Cons

using the application to upload big documents with a lot of photos takes a lot of time the expected

Pros

UpKeep makes it very easy to track and record inventory. Very user friendly

Cons

Great app however I find myself having a lot of errors uploading items from time to time

Pros

One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency.

Cons

One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications.

Pros

with upkeep am know my sanitation inventory for products in store, its so simple to use with friendly interface

Cons

some times its too slow to hand some tasks and always needs a stable internet connections

Pros

This product is very easy to use and train others on how to apply it.

Cons

I cant think of anything I would change.

Pros

using upkeep is easy, with work orders I just take a photo for work to be done and I sent it to technicians without moving from one office to another

Cons

some times when photos are so much the application is slow in sending them

Pros

i like the CMMS feature which are so efficient for maintains management and this has simplified work with in the company, i like the software since its so easy to use with a good user interface

Cons

for new users may get challenges using the application to make work orders or open them and on android its bit slow to open documents

Pros

with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7

Cons

it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category

Pros

Upkeep allows someone to share work orders among teams members to help them accomplish tasks on time, the software is so user friendly, i like it

Cons

you cant use the application while running updates but updating it takes a lot of time, this needs to be improved

Pros

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Cons

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Alternatives Considered

Pros

with upkeep am able to truck all hotel assets and their status in one location while in office,i like the assets and purchase order feature. The software is so easy to use

Cons

the software is doing well for me i have no dislike as of now

Pros

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Pros

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Cons

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.

Pros

From the word it self up keep it should be worth to keep system. It is very systematic and I could say it is very cheap for its price.This system is very easy to use and easy to access. It comes up with a user friendly mobile app.

Cons

Nothing, it was very good app. Everything is responding good. You can also see how useful it is for us business owners.

Pros

It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

Cons

If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

Pros

UpKeep has been helpful when it comes to streamlining work order.
It comes with great asset tracking and management features

Cons

Well, UpKeep has not failed us. It always delivers.

Pros

The utility of the meter for preservation reminders is very helpful. I own several machines that demand cycle count care, and finding them with Upkeeper is very simple. Individuals can request a work permit for resolution of any machine or facility complications they encounter. Any member of our staff can make a request, which can be immediately converted into an order so that nothing is missed. There are several machines that require specialized tools. With UpKeep me it is possible to find the parts that are next to each machine, as well as find the stock level of those parts.

Cons

The preset layout for the supply list seems to be in gradient descent. The parts I use most often are those with the lowest part number, so I need to reorder the sequence the moment I look at them. Writing down my preference would be an excellent addition. The ability to store our ongoing inventory repertoire is helpful, however how to do it to load it can be confusing. The guidance in the video was not very specific؛ written help would be helpful.

Pros

Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions

Cons

I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.

Pros

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Cons

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Pros

If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.

Cons

contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.

Pros

It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.

Cons

No cons about it.It has been impactful to me.

Pros

I love how easy thix app has made sorting through my inventory

Cons

I would like to see more options to save lists in diffrent storage space

Pros

The tool makes scheduling easy and it has great mobile access features.

Cons

No bad experiences with UpKeep. It meets needs.

Pros

I loke how accurate and how user friendly it is. I also like that they are trying to improve it all the time .

Cons

Sometimes it is very slow and will not allow you to finish the task you are working on.

Pros

I like the user-friendly interface, it's easy to navigate and makes onboarding new team members much easier. The ability to update tasks on the go is very helpful as well.

Cons

Not all features are as customizable as they should be, and there are sometimes glitches in the app which can be frustrating when busy.

Pros

Easy to input information, very easy to use.

Cons

Haven't found any yet. I used it on a daily basis during the free trial, was always happy with my experience.

Pros

The biggest thing would be communication. Before UpKeep a work order would be put in and no one would know the status of it. With UpKeep we see updates and emails detailing the status of the work order.

Cons

The only thing that comes to mind is that you provide training for Administrators and Technicians, it would be nice to have a power point presentation for the view only and Requestors. As an Administrator, UpKeep was my task to own, and I had to present it to the group prior to launch. the problem was the Administrator permissions is different than the view only and Requestors, needless to say my 1st class was a learning experience not only for the view only and Requestors but for me also.

Pros

Creating, scheduling and tracking work orders. Setting up PM.

Cons

So far I like everything Upkeep offers. It is working well for us.

Pros

The program is very intuitive and has the capabilities that we are looking for.

Cons

We are dealing with a lot of technical issues on a regular basis. The program has not operated without issues since we started using it.

Pros

upkeep is simple and secure for use, i like the ability to share work orders with my colleagues for compilation. The user interface is nice for me

Cons

The application in most cases slows down when using it on mobile phone

Pros

upkeep is so simple to use with a good and friendly user interface. i like the ability to share documents through work orders for inputs from other members

Cons

the application slows down sometimes mostly when using android phones and especially loading photos

Pros

i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure

Cons

using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn

Pros

i always use upkeep to share my work orders with my team for their input, the application is so easy to use with a clean user interface, I like the ability to be integrated with other apps and saving data online makes it perfect to me

Cons

somehow the application is difficult to use and uploading photos takes a lot of time this need to be addressed to give customer the best

Pros

upkeep has made work sharing so simple among the team to capture their inputs mostly reporting, the application is so simple to use with good UI

Cons

sometimes the application delays in uploading some orders and they may pend for many hours and this affects work to move on as expected

Pros

the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly

Cons

upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents

Pros

I like the software, its so simple to use with a clean user interface, I like its ability to enable users to share their work order's with collogues to enable quicker completion of tasks

Cons

As of now, i have nothing to dislike about the software its doing well for me, i just recommend my followers managers to try for productivity

Pros

upkeep has made work flow process in the organization so simple, I like the CMMS feature since it is more efficient in maintenance management. The application is so easy to use and install

Cons

for inventory management, the application lacks filters to categories assets and inventory