About UpKeep
UpKeep pricing
UpKeep does not have a free version but does offer a free trial. UpKeep paid version starts at US$45.00/month.
Alternatives to UpKeep
UpKeep Reviews
Feature rating
All UpKeep Reviews
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Best-in-class maintenance management system
Through UpKeep, we've been able to significantly improve our maintenance efficiency. Its features include asset tracking, work order management, inventory control, and task scheduling.
Pros
The platform's user-friendly interface, customization capabilities, and robust features, including the UpKeep mobile app, enable us to access it anytime, anywhere, for real-time updates.
Cons
I am unable to identify any shortcomings in my experience with this platform.
- Industry: Farming
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Great for companies with a lot of moving parts
Very user friendly and never experienced any down time.
Pros
Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed.
Cons
I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix.
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Work orders works well on mobile app.
We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.
Pros
Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.
Cons
Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Why UpKeep Is The Best
Pros
Using UpKeep is easy and comes with great asset management features.
Scaling and customizing to meet business needs is super easy,
Cons
With UpKeep, there hasn't been reasons to complain.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Excellent tool for technology company that needs affordable CMMS
UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform
Pros
UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost
Cons
The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Up keep a worth to keep
Overall it was fantastic. It was an amazing software. Everything was good to go and you'll love it too.
Pros
From the word it self up keep it should be worth to keep system. It is very systematic and I could say it is very cheap for its price.This system is very easy to use and easy to access. It comes up with a user friendly mobile app.
Cons
Nothing, it was very good app. Everything is responding good. You can also see how useful it is for us business owners.
- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A Great Maintenance Management Solution
Pros
UpKeep has been helpful when it comes to streamlining work order.
It comes with great asset tracking and management features
Cons
Well, UpKeep has not failed us. It always delivers.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Not Too Happy So Far
Pros
If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.
Cons
contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Needs just a few adjustments
Overall a few tinkering and this app would be perfect
Pros
I love how easy thix app has made sorting through my inventory
Cons
I would like to see more options to save lists in diffrent storage space
- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Easy to Navigate and very helpful when busy
My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication.
Pros
I like the user-friendly interface, it's easy to navigate and makes onboarding new team members much easier. The ability to update tasks on the go is very helpful as well.
Cons
Not all features are as customizable as they should be, and there are sometimes glitches in the app which can be frustrating when busy.
- Industry: Civic & Social Organisation
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
develop document together through work orders
its has helped to increase productivity and every one's contribution is felt
Pros
upkeep is so simple to use with a good and friendly user interface. i like the ability to share documents through work orders for inputs from other members
Cons
the application slows down sometimes mostly when using android phones and especially loading photos
Response from UpKeep Technologies
We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
document and work orders share with upkeep the best application
Pros
i like upkeep when handling work orders among team, since i can get all project team inputs to compile general project report , the CMMS feature also makes militance management systems so easy, i also like the user interface. security is another thing which is good since every user is given password for logging
Cons
using the application on android phones its very slow and this limits tasks to be accomplished
- Industry: Civic & Social Organisation
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
upkeep has made work flow processes
upkeep has helped to reduce on technicians time spent doing work
Pros
upkeep has made work flow process in the organization so simple, I like the CMMS feature since it is more efficient in maintenance management. The application is so easy to use and install
Cons
for inventory management, the application lacks filters to categories assets and inventory
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
share work among team with upkeep
sharing work orders among the team has helped us to complish task in few minutes
Pros
upkeep enables users to share work among themselves which helps in complishing more tasks over time, its so easy to use by everyone, its aslo has cleen ui
Cons
sometimes the application annoys which deploying its for work share as it tends to be too slow on android phones
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
business work flow now made easy with in companies
there has been reduction on time spent by technicians f filling work orders for the company and in long run increasing on productivity among team
Pros
i like the CMMS feature which are so efficient for maintains management and this has simplified work with in the company, i like the software since its so easy to use with a good user interface
Cons
for new users may get challenges using the application to make work orders or open them and on android its bit slow to open documents
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
doing work orders on paper work no longer working
Pros
using upkeep is easy, with work orders I just take a photo for work to be done and I sent it to technicians without moving from one office to another
Cons
some times when photos are so much the application is slow in sending them
- Industry: Security & Investigations
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Goddyprojects
Very good
Pros
Was integrating with my business products
Cons
My future has to improve to grow my business
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
UpKeep Review
Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management.
Pros
I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was.
Cons
Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Great tool for business
Pros
Great mobile application with a very user friendly interface. Keeps all work orders organised.
Cons
Generating reports are very tedious. Pricing is a bit expensive.
Response from UpKeep Technologies
Hi Dominic, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
work flow order for every manager in any busness can use this
Pros
for sure i like the cmms feature which is efficient for management system maintenance and this have eased work flow process in the company, its very easy to use with good interface
Cons
for now nothing i dislike about the software, its working well for us and we recommend it to others who would wish to use
- Industry: Animation
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Upkeep and organization
Overall, I would recommend this product any day.
Pros
Very easy to use simple software that helps me keep my business running.
Cons
A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Good management software for every business
Pros
i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software
Cons
it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost
- Industry: Automotive
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Lifesaver
Pros
So much better than dealing with all the paperwork
Cons
After awhile the program stopped working
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
UpKeep "Better Reviews/Ratings 2022"
The overall experience with Upkeep is the support is very excellent.
Pros
Download Mobile App-excellent work in a mobile phone
Cons
Price-its a little pricey,maybe in the future lower the price
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Software that works for you.
Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.
Pros
We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.
Cons
The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.