---
description: Review of ThinkOwl Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ThinkOwl | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [ThinkOwl](/software/56862/thinkowl)

# ThinkOwl

Canonical: https://www.softwareadvice.co.nz/software/56862/thinkowl

> ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement.

ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

No more backlogs. Just smart, intuitive customer support that evolves with every conversation. With ThinkOwl software suite, you can:

🔸 Streamline issue resolution with case/ticket management
🔸 Enable self-service options with an intuitive Self-Service Portal
🔸 Gain deep insights into performance with Advanced Analytics
🔸 Capture customer feedback effectively with Customer Surveys
🔸 Offer seamless multilingual support, thanks to AI translation
🔸 Automate repetitive tasks effortlessly with robotic process automation
🔸 Empower agents with intelligent suggestions for the best responses
🔸 Engage customers instantly with real-time conversation AI bots
🔸 Provide hands-free support with AI-powered voicebots
🔸 Understand customer emotions with sentiment analytics

ThinkOwl offers monthly and annual subscriptions which include support via email.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ThinkOwl
- **Location**: Orlando, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$40.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starts at $40 per user, per month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, Germany, India, Ireland, Japan, Netherlands, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, St Lucia, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chatbot
- Collaboration Tools
- Communication Management
- Content Library
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Portal
- Customer Segmentation
- Customisable Branding

## Integrations (2 total)

- CRM As A Service
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)

## Related Categories

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/56862/thinkowl)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/56862/thinkowl> |
| en | <https://www.softwareadvice.com/help-desk/thinkowl-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/56862/thinkowl> |
| en-GB | <https://www.softwareadvice.co.uk/software/56862/thinkowl> |
| en-IE | <https://www.softwareadvice.ie/software/56862/thinkowl> |
| en-NZ | <https://www.softwareadvice.co.nz/software/56862/thinkowl> |

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